The Small Business Blog

JANUARY 25, 2011

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience.

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Customer Service Expenses Purchasing Collaborate 100

Make or Break Moments

FEBRUARY 10, 2010

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

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Success

NOVEMBER 20, 2023

To make sure you get the memo, we rounded up 14 safe-for-work gift ideas that’ll make your office gift exchange a success. Courant’s CATCH:1 Essentials wireless charger A sleek and stylish wireless charger, the CATCH:1 Essentials is wrapped in designer-quality Belgian linen and takes up no more space than a coffee coaster.

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Gifts Holidays Clothes Customer Service 278

Allwork

FEBRUARY 13, 2024

Are these positions truly up to par with their in-office counterparts in terms of compensation and career progression? Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you. Some signs to watch out for includ 1.Requirement

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Salary Lifestyle Customer Service Skills 328

Workplace Insight

APRIL 19, 2024

Its vital oxygen is composed of suburban working men and women of all kinds, who every morning are sucked up through an infinitely complicated respiratory apparatus of trains and termini into the mighty congested lungs, held there for a number of hours, and then, in the evening, exhaled violently through the same channels.

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Monster Customer Service Training Google 119

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

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Agencies Training Mentoring Confidence 56

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 52

Agencies Training Mentoring Confidence 52

LEADERASSISTANT.COM

FEBRUARY 5, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Networking Skills UPS Restaurants 52

Service Untitled

AUGUST 21, 2012

After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.

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Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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Customer Service Facebook Purchasing AT&T 40

Service Untitled

JULY 21, 2011

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. It is very interesting that companies like STELLA Service now rate online customer service from Elite, Excellent, Approved, and Not Approved. photo credit: Ryan Q.

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Service Untitled

JULY 31, 2013

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Start with the best training, the best coaching, and the best communicators who can teach all aspects of one’s business. So how do we keep employees happy and engaged?

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Customer Service Training Retirement Confidence 40

Allwork

SEPTEMBER 7, 2023

In the next few years, it’s likely that more jobs will be created within the booming coworking sector, with more experiences up for grabs. In the bustling world of coworking, community managers stand as the lynchpin of operations, their roles extending far beyond traditional customer service.

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Management Salary Skills Social Media 299

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

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Customer Service Training Expenses Confidence 40

Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

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Customer Service Social Media AT&T Training 40

Service Untitled

FEBRUARY 27, 2013

According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Customer Service Staples Holidays Clothes 40

Service Untitled

FEBRUARY 14, 2013

If you have ever been to the Genius Bar at an Apple store, knowledgeable men and women in blue shirts walk around the store carrying their iPads teaching, explaining, or helping set up appointments about an Apple product. The program was actually developed after Cadillac engineers teamed up with Cadillac drivers to determine their habits.

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Service Untitled

SEPTEMBER 5, 2012

Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing. And isn’t that what a customer needs?

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Customer Service Training Skills AT&T 40

Service Untitled

APRIL 28, 2014

Those budget adjustments have resulted in less personnel, less training, and as a consequence of course, less service. Tragically the consequences result in taxpayers having to hire outside help to do their taxes, or often wind up with mistakes, penalties, fines, or liens. million calls unanswered by the IRS.

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Customer Service Budget Credit Card AT&T 40

LEADERASSISTANT.COM

JANUARY 14, 2024

LEADERSHIP QUOTE I will not lose, for even in defeat there’s a valuable lesson learned, so it evens up for me. – ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Forms Finance Restaurants Customer Service 72

LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

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Restaurants Customer Service Budget Networking 77

Success

JANUARY 31, 2022

That middle manager has to learn a whole new set of skills to: Successfully market their company Make the products Sell the products to customers Adjust to customer feedback Handle customer service needs. In some ways, side hustles can work as training crucibles you don’t have to pay for.

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Salary 2021 Skills Training 264

Service Untitled

OCTOBER 8, 2013

So here we are in the midst of football season, and wherever I sit to watch a game, invariably the question comes up as to whether offense or defense is more important? Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score.

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Service Untitled

JANUARY 25, 2011

In Great Britain, Mary Portas used to help failing businesses get back on the right path, but now she has changed sides and stars in a customer service reality show. Portas thinks that Britain has the worst customer service, and customers have never had it so bad. So what is she doing?

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Customer Service Training 2010 AT&T 40

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Customer Service Credit Card Social Media Agencies 40

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Customer Service Cubicle Salary Clothes 40

LEADERASSISTANT.COM

DECEMBER 3, 2023

In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff. Cathy Rong is Chief of Staff for the multi-hyphenate Questlove where she manages the artist’s day-to-day professional and personal life.

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Networking Restaurants Customer Service Budget 78

Service Untitled

AUGUST 27, 2012

Her mother continuously asked the school for the student’s make-up work, however the replies were sporadic, and by the end of the school year the student was informed she had to make up her junior year credits during her senior year. School districts are obligated to deliver good customer service. The conversion.

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Customer Service 2011 Training Health 40

Service Untitled

JANUARY 25, 2012

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away? Floor personnel are talking on their cell phones.

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Customer Service Budget Training Phones 40

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

In this episode, Concetta talks about diving head-first into ambiguity, overcoming the anxiety of working for a well-known brand, being a recovering workaholic, and showing up as your authentic self. Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years.

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Restaurants Customer Service Budget Interviewing 86

Service Untitled

FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.

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Customer Service Social Media 2005 Phones 40

Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Customer Service Credit Card Policies AT&T 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Customer Service Social Media Negotiating Facebook 40

Service Untitled

JULY 3, 2012

So how can Wells Fargo and other institutions or businesses become more customer service friendly? Why isn’t there an application that will take my phone number and call me back as soon as the next customer service agent is available? Train customer service agents better. photo by: prayitno.

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LEADERASSISTANT.COM

DECEMBER 24, 2023

After 18 years of award-winning success in the corporate space, working as a sales leader for Fortune 500 companies across three different industries, Maria brings her unparalleled combination of experience to her proprietary process and interactive trainings, helping companies understand the science and benefits of goal-setting for their employees.

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Goals 2004 Restaurants Equipment 74

Service Untitled

MAY 2, 2011

No one ever called; no one ever apologized, and I wound up at another branch of Chase a few days later and closed all of my accounts. Analyzing what went wrong with the bank, it seems someone lost sight of customer importance. Customers should not have to wait while representatives are doing work at their desks.

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Customer Service Training Equipment AT&T 40

Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? During peak business time, is there enough of a workforce to provide customers with personalized service?

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