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Budget cuts for the IRS result in unreliable customer service

Service Untitled

Those budget adjustments have resulted in less personnel, less training, and as a consequence of course, less service. Tragically the consequences result in taxpayers having to hire outside help to do their taxes, or often wind up with mistakes, penalties, fines, or liens. million calls unanswered by the IRS.

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Service Untitled» Blog Archive » Credit cards offer extra customer.

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Service Untitled The blog about customer service and the customer service experience. For instance, if I use my points to purchase a pair of shoes for $200 and then return the shoes, the company will give me a credit for $200 and apply it to my balance. has extended the First-Time Home Buyer Tax Credit.

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How not to act when customer service fails miserably

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This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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‘WOW’ customer service has to be reliable and consistent

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With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Getting back to the basics of effective customer service

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Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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E-Receipts vs. Paper Receipts

Eco-Office Gals

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. They get crumpled up in pockets, lost on the dresser drawer or glove compartment, or thrown out.

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Internet retailers should capitalize on customer service

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Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. photo credit: rafaeldesigner. There are no.