LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 78

Restaurants Customer Service Budget Networking 78

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

In this episode, Concetta talks about diving head-first into ambiguity, overcoming the anxiety of working for a well-known brand, being a recovering workaholic, and showing up as your authentic self. Join my email list here if you want to get an email when a new episode goes live. LEADERSHIP QUOTE Love is in the details.

Restaurants 87

Restaurants Customer Service Budget Interviewing 87

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 56

Agencies Training Mentoring Confidence 56

LEADERASSISTANT.COM

DECEMBER 3, 2023

In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff. Join my email list here if you want to get an email when a new episode goes live.

Networking 79

Networking Restaurants Customer Service Budget 79

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 52

Agencies Training Mentoring Confidence 52

LEADERASSISTANT.COM

AUGUST 20, 2023

– Audre Lorde CONNECT WITH VICTORIA Victoria on LinkedIn victorialeech.com joindonna.io (A training program designed to help entry-to-mid-level Executive Assistants at mid-sized companies up-level their skills and advance their careers.) Join my email list here if you want to get an email when a new episode goes live.

Stress 75

Stress Restaurants Customer Service Budget 75

LEADERASSISTANT.COM

DECEMBER 24, 2023

After 18 years of award-winning success in the corporate space, working as a sales leader for Fortune 500 companies across three different industries, Maria brings her unparalleled combination of experience to her proprietary process and interactive trainings, helping companies understand the science and benefits of goal-setting for their employees.

Goals 76

Goals 2004 Restaurants Equipment 76

Service Untitled

JULY 21, 2011

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. It is very interesting that companies like STELLA Service now rate online customer service from Elite, Excellent, Approved, and Not Approved. photo credit: Ryan Q.

Customer Service 40

Customer Service Verizon Phones Training 40

LEADERASSISTANT.COM

JUNE 4, 2023

In this episode, Chynna tells us how she wound up working in the White House with the Obama Administration. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 93

Restaurants Travel Customer Service Stress 93

Success

MARCH 24, 2022

Rowling was rejected by dozens of publishers before the Harry Potter series was picked up by a small London publishing house—all because her 8-year-old daughter persisted and insisted that Rowling continue to submit her manuscript. Pick up the phone, knock on the door, reach out to those people, and go for what you want. Don’t give up.

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Negotiating Fax 2017 Phones 223

LEADERASSISTANT.COM

MAY 14, 2023

Annie Croner is the founder and CEO of Whole Assistant, an online platform & community, formed to provide a positive place where assistants can go to transform their lives and level up their careers. As a heads up, this episode is a bit out of the ordinary. You can email me at podcast@leaderassistant.com.

Confidence 82

Confidence Interviewing 2019 Restaurants 82

LEADERASSISTANT.COM

AUGUST 6, 2023

In her most recent corporate role working as Chief of Staff leader to the President of a Fortune 40 company — a multibillion-dollar business with 5,000+ employees — Maggie built the president’s Chief of Staff model from the ground up. Join my email list here if you want to get an email when a new episode goes live.

AT&T 77

AT&T Restaurants Customer Service Budget 77

ProAssisting Blog

MARCH 18, 2010

I know that they ask for this information—account numbers, PINS, last 4 digits of your social security number—so that the representative has your account or profile pulled up when they take your call but based on my experience 98% of the time, I have to repeat that information to them anyway… just ridiculous.

Phones 500

Phones 2009 2010 Facebook 500

Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

Allwork

MARCH 4, 2024

I’ll talk about my time, which is my longest stint at Wells Fargo, but I can even kind of back up just even before that and say I worked at Walt Disney World as an intern, which taught me so much about people, because customer service, oh, my goodness, it is top notch at Walt Disney World. And so I interned there.

AT&T 246

AT&T Stress International Training 246

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

Customer Service 40

Customer Service Social Media 2005 Phones 40

LEADERASSISTANT.COM

MAY 28, 2023

She grew up in England but was always passionate about Europe and learning foreign languages. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2016 86

2016 Restaurants Customer Service Budget 86

Service Untitled

OCTOBER 8, 2013

So here we are in the midst of football season, and wherever I sit to watch a game, invariably the question comes up as to whether offense or defense is more important? Of course, in football every yard gained by the offense means the defense has given that yard up, yet it is the offense who has to score.

Customer Service 40

Customer Service Expenses Social Media Promotion 40

Service Untitled

AUGUST 27, 2012

Her mother continuously asked the school for the student’s make-up work, however the replies were sporadic, and by the end of the school year the student was informed she had to make up her junior year credits during her senior year. School districts are obligated to deliver good customer service. The conversion.

Customer Service 40

Customer Service 2011 Training Health 40

Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

Customer Service 40

Customer Service Credit Card Policies AT&T 40

Success

OCTOBER 19, 2021

That logo may look fine close-up on a business card. That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. Staff members leave, and cross-training is critical.

Social Media 265

Social Media Suppliers Business Cards Health 265

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? During peak business time, is there enough of a workforce to provide customers with personalized service?

Customer Service 40

Customer Service Phones 2011 Travel 40

Office Dynamics

MARCH 20, 2012

I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. Hotel Shuttles: You need to find out if that hotel shuttle has specific times airport pick-up times. laughing and showing no consideration that you have to get up at 6:00 a.m.

Administrative Professionals 100

Administrative Professionals Travel Training Restaurants 100

Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. It’s where new franchise owners can take up to a year to come aboard.

Customer Service 40

Customer Service Restaurants Training Purchasing 40

All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Example: An organization’s email usage policy that outlines rules for sending and receiving emails, including data protection and confidentiality guidelines.

Administrative Professionals 52

Administrative Professionals Mentoring Forms PowerPoint 52

Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. Generic email messages do not inspire customer loyalty.

Customer Service 40

Customer Service Credit Card Phones Email 40

Eat Your Career

AUGUST 28, 2023

Please help me write a professional email to my boss, the senior managing partner, to ask for funds to attend the Project Management Learning Lab in September. This is a full-day interactive virtual training program designed to help non-project managers understand the methodology to lead projects from concept to completion.

Skills 130

Skills Legal Social Media Project Management 130

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? I didn’t wear it for a while because it was way beyond my budget at the time, and so I waited for a special occasion to dress up and show it off. I’m looking forward to a great year of customer service. photo credit: NeoGaboX.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

Success

SEPTEMBER 1, 2023

You’ve jazzed up your LinkedIn profile. It’s a big recruitment time for hiring because companies that were closed for summer months and vacation lulls are getting geared up for new initiatives in fall before year-end, and companies that hire seasonally are ready to hire before the holidays.” You’ve optimized your resume.

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Resume Cover Letter Holidays ASAP 265

Office Dynamics

MARCH 20, 2012

I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. Hotel Shuttles: You need to find out if that hotel shuttle has specific times airport pick-up times. laughing and showing no consideration that you have to get up at 6:00 a.m.

Administrative Professionals 100

Administrative Professionals Travel Training Restaurants 100

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Office Dynamics

OCTOBER 9, 2018

I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. Hotel Shuttles: You need to find out if that hotel shuttle has specific times airport pick-up times. laughing and showing no consideration that you have to get up at 6:00 a.m.

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

The Small Business Blog

MARCH 28, 2010

Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Many equipment manufacturers offer free training to companies that purchase their products. Don’t overlook the usefulness of this.

Budget 100

Budget Training 2007 2008 100

Service Untitled

FEBRUARY 27, 2012

Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.

Customer Service 40

Customer Service Credit Card AT&T 2010 40

Service Untitled

JUNE 5, 2012

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. So how does an organization keep abreast of delivering the best buying experience besides telephones, email and social networks?

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs!

2010 100

2010 Training Skills Social Media 100