Tips to Improve Customer Service in 2020

Small Business CEO

The coronavirus pandemic continues to affect businesses and how we do things in almost every way, but one thing remains constant—customers expect excellent service. Customer service can’t suffer, because your customers are just as discerning as they were pre-COVID, and in some cases, may even more so. … The post Tips to Improve Customer Service in 2020 appeared first on SMALL BUSINESS CEO. Customer Service improving customer service

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How to get great customer service, anywhere.

Dumb Little Man

Dealing with corporate customer service departments is often one of the most frustrating experiences of modern life, and many of us have horror stories of futile attempts to resolve a simple issue amid a minefield of unhelpful automated phone trees and uncaring representatives. Calling up customer service with only a vague idea of what you need is a sure-fire way to wind up confused, frustrated and unable to fix your problem.

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Just How Important is Customer Service?

Small Business CEO

We all hear so much about customer service, and the importance of it. All this talk about customer service isn’t for nothing — it’s serious stuff. but if you do not stand behind your products and support your customers throughout their purchasing process and beyond, you will not be nearly as successful as you can be.… … The post Just How Important is Customer Service?

12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Active listening should be the first key to successfully building relationships with our customers.

Tech Fest 2014 and excellent customer service

Practically Perfect PA

We also knew that ExCeL has a fantastic reputation for customer service and their staff really understand the difficult job of organising events. Most venues offer this service but quite often you will be introduced to the onsite contact and never see them again, or you will spend half your time trying to find them. The post Tech Fest 2014 and excellent customer service appeared first on Practically Perfect PA.

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4 Top Ways to Provide Superior Customer Service

Small Business CEO

Customer service is vital to the success of a company in any industry. Poor customer service can lead to lost customers, low levels of customer loyalty, and bad publicity. Unhappy customers tend to talk, whether to their friends and family members or in the form of online reviews. No matter how you look at it, customer service should be one of your top priorities as a business owner or manager. Customer Service customer service tips

Customer Service Still Number One

Make or Break Moments

Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. Connecting Moments Customer Moments Employee Moments making a difference building customer relationships customer service define excellent customer serviceThe monthly report from E-zine Articles just arrived in my email.

On Using Excellent Customer Service To Reduce Churn

Dumb Little Man

They can even influence potential future customers as well. In an era where customer loyalty is hard to come by, it pays to offer the highest quality customer service experiences possible. After all, your business wouldn’t exist if not for happy and loyal customers.

2018 209

Customer Service: When is Automation a Good Idea?

Small Business CEO

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person. Companies must strive to use automation in a manner that is a net benefit to the customers – not just the bottom line.

How to Avoid Customer Service Disasters

Small Business CEO

A sad recent business trend has been small business owners and mid-size companies trying to implement as “reverse customer service” technique. Instead of abiding by the old adage of “the customer is always right,” these companies attempt to gain viral notoriety by being rude to customers and breaking all the customer service rules in existence. … Customer Service customer service disasters

Lowering the Customer Service Bar

Make or Break Moments

After my most recent blog post, basically giving up on our ability to make a difference in the customer service experience, I read this response from a group member on LinkedIn: This is a great conversation to show how the bar of customer service keeps being set and re-set…lower and lower. Attitude Customer Moments Expectations empathy consumers customer expectations customer service lowering the bar

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Every customer touch is another brand impression of the company.

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Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. This is most likely intended to help the airline stay top-of-mind with the customer and gently encourage them to book their next flight with the airline. However, in this case, the monthly email only serves as a reminder that this particular customer doesn’t have any more points with AirlineX – and that hurts.

How to Improve Multi-Channel Customer Service

Small Business CEO

Without your customers, your business wouldn’t be successful, so of course you want to treat them well and make sure that you’re addressing every one of their needs. One of the best ways to show your customers you care about them is by making sure that your customer service channels are optimized to serve your customers in a quick, efficient manner. … Information Technology Customer Service customer service technology voice customer service

Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. The rise of social media has changed customer service beyond recognition. In today’s competitive landscape, customer service is more important than ever.

A simple approach to generating marketing content that will also help you deliver better customer service

The Small Business Blog

Research released earlier this year by Sabio and the Customer Contact Association that showed that anywhere between 25% and 40% of the calls made to UK contact centers are unnecessary or avoidable. Business Advice Business Marketing Customer Service do customer service market and sell Small Business / SOHO Social Media Marketing/PR micro business small business advice small business tips Social media for business

Customer Service – The Small Business Advantage!

The Small Business Blog

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience. Without the correct customer service tools, it can be diffficult for any small business to cope. This is especially difficult if you share customer service responsibilities with other members of staff.

The Importance of Customer Service and Contact

The Small Business Blog

One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm. Customer retention is not something that often occurs purely by accident. Can you really afford not to make customer service the main focus of your business?

4 Marketing Lessons Learned From DirecTV’s Customer Service

The Solopreneur Life

I ’ve been a satisfied DirecTV customer since 2003. I called customer service today because I wanted to cancel my subscription to ESPN Gameday, which is a package of out-of-market college football games. I explained my situation, and the customer-service representative said, “I can’t cancel the subscription because the season has already started.” Great product, and I was reminded 10 minutes ago that their customer service is outstanding.”

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say.

Personalize your customer service

Service Untitled

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral. First of all, customers get it the way they like it. It’s still all about building loyalty, and all about taking care of customers.

The Benefits of Customer Service Training

Small Business CEO

Customer service expert Shep Hyken wrote in one of his articles ‘Customer service is not a department. When you utilise good quality customer service throughout the entirety of an organisation– from the recent hires to the CEO – you can improve the way that every element of the operation impacts the customer. Customer service training makes the difference. … CEO Leadership Customer Service customer service training

BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device." BYOD could be the one of the customer service solutions the world of communication and customer service have been waiting for.

Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. Research into employee retention and job satisfaction takes Branson’s words a little further, recommending that the same customer service techniques used by successful companies should be used on employees.

Customer Service Blogs to check out

Make or Break Moments

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.) And I agree, Church of the Customer is a great add to the list!)

2 Easy Ways to Improving Customer Service in Your Business

Small Business CEO

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. Whether you’re dealing with your customers over the phone, in your shop across the counter, or anywhere else, good customer service skills are essential if you’re going to give them the best experience of your business and if you want to keep them coming back to you.

4 Ways to Improve Customer Service

Small Business CEO

If you are in a business that has customers, then that means at some point you have to decide what kind of priority customer service is. In other sectors, the only way you’re going to make it is if you have better customer service than all of your competitors. So, what are some ways to improve your fundamental customer service value? You and your employees can have better social skills when interacting with customers.

Is There a Difference Between Customer Service and Customer.

Make or Break Moments

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell.

Customer service reality show?

Service Untitled

In Great Britain, Mary Portas used to help failing businesses get back on the right path, but now she has changed sides and stars in a customer service reality show. Portas thinks that Britain has the worst customer service, and customers have never had it so bad.

Customer service is about changing feelings and creating good memories

The Small Business Blog

In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to… As readers of this blog may know that I am a fan of Seth Godin’s work.

The Lost Art Of Customer Service Within The Tech Industry

Small Business CEO

Reinvigorating Customer Service in the Tech Industry. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. During the buyer’s entire time as a customer, he may never interact with an actual person. Throughout the tech industry, customer service has become something of a lost art. … Customer Service customer experience industry trends tech industry

4 Things to Remember for Good Customer Service

Small Business CEO

Excellent customer services are the most important aspect of business these days; it is very important to keep the customer service standard high. Good customer service helps us to reach our goals in business. Its purpose is to maintain good rapport with the customer and make friendly relations with the customers. Things to remember for good customer services are: 1. … Customer Service

Customer services rate customer service

Service Untitled

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. We used to be able to call the Better Business Bureau and get ratings for how effective a company’s reputation was or how customers were treated. It is very interesting that companies like STELLA Service now rate online customer service from Elite, Excellent, Approved, and Not Approved.

Can Facebook emotionally manipulate customer service?

Service Untitled

We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible. ” In the relevant subject of customer service, and estimating that half of all consumers may have from time to time become engaged on Facebook, does it make us wonder if what we buy or how we feel about a company can be artificially manipulated? Behind the Scenes Customer Satisfaction Customer Service Specific Companies

It’s good to talk – Customer service solutions for SMEs

The Small Business Blog

A report issued this month by Redshift showed that 43% of consumers regularly abandon their online shopping carts and over half do so because there was no support from a customer service assistant. As the old adage goes, people want to do business… Read the full article here: It’s good to talk – Customer service solutions for SMEs on: THE SMALL BUSINESS BLOG.

Customer service principles learned from a dentist

Service Untitled

Of course notwithstanding anything to the contrary, dentists along with their expertise to keep our smiles shining, should also prescribe to the ultimate quest of customer service no matter how advanced their dental education may have been. After all patients are customers and therefore should be appreciated and valued. From surgeons to CEOs, getting out from the exam room and being seen raises the bar of confidence with patients and customers alike.

Customer service goes holographic

Service Untitled

Manchester Airport’s Terminal in London introduced holographic customer service agents today. Yes, no kidding, and the holographic images, reproduced from real-life customer agents Julie Caper and John Walsh have been deployed at the entrance to the security area of the airport.

Customer Service Hell

Catch Friday

I got instead a reminder of real customer service hell a computer answerphone instead of a human voice - do you know what I mean? I though to myself that they probably don't give a damn about their customers as I carried on hanging on, whilst the metallic voice droned on, not even hearing my voice. customer service

Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

The attitude of customer service

Service Untitled

Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs. Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. Have a written service strategy.

Courtesy, riots, customer service and employee engagement

The Small Business Blog

Over the last few days a series of reports by Parliament, the police and the press have been released looking into the cause of England’s August riots. You can read an overview in the BBC article: Were the riots caused by bad manners? In each of the reports, one trend/word/observation/conclusion….call call it what you will has…