On Using Excellent Customer Service To Reduce Churn

Dumb Little Man

They can even influence potential future customers as well. In an era where customer loyalty is hard to come by, it pays to offer the highest quality customer service experiences possible. After all, your business wouldn’t exist if not for happy and loyal customers.

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Infographic: Improving Customer Service

The Small Business Blog

This excellent infographic from GetApp has some great ideas for any business wanting to improve their customer service. According to their figures, poor customer service costs $338.5 Business Infographics customer care Customer Service infographic

How to get great customer service, anywhere.

Dumb Little Man

Dealing with corporate customer service departments is often one of the most frustrating experiences of modern life, and many of us have horror stories of futile attempts to resolve a simple issue amid a minefield of unhelpful automated phone trees and uncaring representatives.

How to Avoid Customer Service Disasters

Small Business CEO

A sad recent business trend has been small business owners and mid-size companies trying to implement as “reverse customer service” technique. … Customer Service customer service disasters

12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Active listening should be the first key to successfully building relationships with our customers.

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. This is most likely intended to help the airline stay top-of-mind with the customer and gently encourage them to book their next flight with the airline.

Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers.

How to Improve Multi-Channel Customer Service

Small Business CEO

Without your customers, your business wouldn’t be successful, so of course you want to treat them well and make sure that you’re addressing every one of their needs. … Information Technology Customer Service customer service technology voice customer service

4 Ways to Improve Customer Service

Small Business CEO

If you are in a business that has customers, then that means at some point you have to decide what kind of priority customer service is. In other sectors, the only way you’re going to make it is if you have better customer service than all of your competitors.

Customer Service Still Number One

Make or Break Moments

Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. Connecting Moments Customer Moments Employee Moments making a difference building customer relationships customer service define excellent customer serviceThe monthly report from E-zine Articles just arrived in my email.

Personalize your customer service

Service Untitled

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. First of all, customers get it the way they like it. Why do customers want to keep coming back?

Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers.

BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold.

4 Things to Remember for Good Customer Service

Small Business CEO

Excellent customer services are the most important aspect of business these days; it is very important to keep the customer service standard high. Good customer service helps us to reach our goals in business. … Customer Service

Lowering the Customer Service Bar

Make or Break Moments

After my most recent blog post, basically giving up on our ability to make a difference in the customer service experience, I read this response from a group member on LinkedIn: This is a great conversation to show how the bar of customer service keeps being set and re-set…lower and lower. Attitude Customer Moments Expectations empathy consumers customer expectations customer service lowering the bar

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Every customer touch is another brand impression of the company.

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2 Easy Ways to Improving Customer Service in Your Business

Small Business CEO

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. … Customer Service customer service tips improving customer service

The Lost Art Of Customer Service Within The Tech Industry

Small Business CEO

Reinvigorating Customer Service in the Tech Industry. A company can sell a digital service entirely over the Internet. The buyer pays online, and the service activates itself automatically. Throughout the tech industry, customer service has become something of a lost art.

A simple approach to generating marketing content that will also help you deliver better customer service

The Small Business Blog

Research released earlier this year by Sabio and the Customer Contact Association that showed that anywhere between 25% and 40% of the calls made to UK contact centers are unnecessary or avoidable. Business Advice Business Marketing Customer Service do customer service market and sell Small Business / SOHO Social Media Marketing/PR micro business small business advice small business tips Social media for business

More practical customer service training needed for Comcast

Dumb Little Man

There is no doubt once a customer has surmounted the difficult climb to the higher levels of Comcast customer service that supervisors beat the bushes down to make sure customer expectations are satisfied and even exceeded.

The Benefits of Customer Service Training

Small Business CEO

Customer service expert Shep Hyken wrote in one of his articles ‘Customer service is not a department. When you utilise good quality customer service throughout the entirety of an organisation– from the recent hires to the CEO – you can improve the way that every element of the operation impacts the customer. Customer service training makes the difference. … CEO Leadership Customer Service customer service training

Customer Service – The Small Business Advantage!

The Small Business Blog

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience. Without the correct customer service tools, it can be diffficult for any small business to cope. This is especially difficult if you share customer service responsibilities with other members of staff.

Customer service is about changing feelings and creating good memories

The Small Business Blog

In a recent post on his blog he wrote a short, yet insightful, post about the purpose of customer service. His thesis is that ‘The only purpose of customer service is to change feelings’ and the best way to…

The Importance of Customer Service and Contact

The Small Business Blog

One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm. Customer retention is not something that often occurs purely by accident. Can you really afford not to make customer service the main focus of your business?

Customer services rate customer service

Service Untitled

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. We used to be able to call the Better Business Bureau and get ratings for how effective a company’s reputation was or how customers were treated.

Can Facebook emotionally manipulate customer service?

Service Untitled

We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible. Customers want fast service; that is they want businesses to pay attention, address their concerns, and take the time to understand the issues.

Customer Service Blogs to check out

Make or Break Moments

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.) And I agree, Church of the Customer is a great add to the list!)

Has Zappos Taken Customer Service Too Far?

On The Job

The last time you had a really horrible experience at a restaurant or received stellar service at a hotel, you may have jumped online to write a review. Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience. What better way to succeed than having customers rave about their experience? There are some customers that will be loyal no matter what.

7 Customer Service Best Practices Tips for Retaining Great Customers

Small Business CEO

Let’s face it: Getting customers is easy most times compared to actually keeping them. While you’ve been focusing on customer acquisition, your retention efforts have been left on the back-burner. … Customer Service Management customer retention

Why Customer Service is So Important in E-commerce

Small Business CEO

When establishing an online store, you may not be thinking about the importance of customer service – after all, you won’t be seeing anyone face to face. One of the most important things to ensure you’re practicing within your business is relationship building with customers.

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. This means seeking out the customers unanticipated and unvoiced needs.

Is There a Difference Between Customer Service and Customer.

Make or Break Moments

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say.

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell.

Customer service sparkles with romance at St. Augustine specialty boutique

Service Untitled

Still love isn’t always dependent on dazzling drama nor is it only for the privileged or the rich; “WOW” customer service can make even the simplest proposal an affair to remember. Customer Service Customer Service Experience Specific Companies

Customer service reality show?

Service Untitled

In Great Britain, Mary Portas used to help failing businesses get back on the right path, but now she has changed sides and stars in a customer service reality show. Portas thinks that Britain has the worst customer service, and customers have never had it so bad.

5 Ways to Make Customer Service a Part of your Brand

Small Business CEO

It isn’t what you sell that makes customers pick you over the competition, it’s what you’re known for. Zappos, the billion-dollar shoe store, is known for its customer service. Their customer centric culture drives their growth in unprecedented ways.

Bad customer experiences make customer service mistakes harder to forgive

Service Untitled

Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Therefore with all of this in mind, is it any wonder that poor customer service triggers those negative feelings in us?

A Case Study in Customer Service: The Name Badge Industry

Small Business CEO

Great customer service in the name badges industry? Meeting such a variety of demands with a great product and customer service is what we believe sets us apart, and by following our example, you can set your business apart too! Understand your customers.

Recruiting talented employees to enhance customer service

Service Untitled

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Consumer Reports says Apple does customer service better The ultimate success of a company is predicated on exceptional.

Increasing customer service popularity with Facebook

Service Untitled

Facebook gives organizations the opportunity to “WOW” customers with their human and approachable touch so important to building business, loyalty, and the development of a company’s brand. Constant monitoring can help customers find answers before comments become negative.

How to Improve Your Customer Service Through Efficient Process

Small Business CEO

By far and away, the second type of business is going to have more success with your customers. Customers don’t care if part of your business is failing; they simply want to know that they’re going to get what they’ve paid for.

Technology in Customer Service: Is It a Good or Bad Thing?

Small Business CEO

A study done by Forrester found that improving customer experience is the top priority for 72 percent of businesses. With that being said, only 63 percent of marketers in these companies implement new technology to help improve a customer’s experience.