How to help call center representatives improve customer service
APRIL 15, 2014
So who are the most successful customer service representatives and how is that achieved? photo by: sun dazed.
Personalize your customer service
JULY 10, 2013
Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.
Recruiting talented employees to enhance customer service
JULY 31, 2013
Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients.
Guest Post: Ritz-Carlton Customer Service Secrets
NOVEMBER 28, 2012
The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” They’ll say things like “Give great service.”
How to improve customer service in the digital world
JULY 3, 2012
They also promised to have more in-house personnel to assist customers and to become more efficient. Train customer service agents better.
The silent exit of poor customer service
JANUARY 25, 2012
Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization.
Consumer Reports says Apple does customer service better
MAY 6, 2013
The ultimate success of a company is predicated on exceptional customer service experiences. P PROBE. P PRESENT. L LISTEN. E END.
The need to improve customer service in our schools
AUGUST 27, 2012
School districts are obligated to deliver good customer service. Customer Satisfaction Customer Service Little Things, Big Differences
How to establish a customer service culture
MAY 2, 2011
Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question.
Memorable experiences make for “WOW” customer service
AUGUST 11, 2013
So what makes something like this so memorable, and why did the employee take it on her own to offer us such a complimentary service?
Take lessons from the leaders in customer service
MAY 21, 2012
Customer service needs to be more than just a smile and a representative having memorized the instruction manual.
Best Buy customer service still at odds
JANUARY 18, 2012
Best Buy just can’t get it right, and customers continue to complain. It was impossible to deal with Best Buy’s customer service.
Transportation Security Administration criticized for poor customer service
JUNE 18, 2012
Customer service, even at its most basic qualifier demands an individual be treated respectfully. Also 1.5 photo by: Marion Doss.
Customer service sparkles with romance at St. Augustine specialty boutique
OCTOBER 29, 2013
Customer Service Customer Service Experience Specific Companies Augustine, Fla. And so the fun began. No related posts.
Customer service agents are also sales people
SEPTEMBER 5, 2012
So how does a customer service representative who is hesitant about selling be helped to feel comfortable?
Providing the customer service that your customers deserve
OCTOBER 9, 2012
Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.
Employ more customer service options to provide a concierge level of excellence
JUNE 5, 2012
Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.
What Mickey Mouse can teach us about customer service
MAY 1, 2012
What the visiting families and tourist perceive as effortless daily operations is actually a well-trained, enthusiastic. motivated work force.
Customer services rate customer service
JULY 21, 2011
It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling.
Building a business culture to deliver the best customer service
MAY 14, 2012
These are the organizations who have figured out how to delight their customers and even make them smile. photo by: HiMY SYeD / photopia.
Can personal customer service survive in a digital world?
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.
Walmart’s dismal customer service scores drive customers away
MARCH 19, 2013
As it is now, the constant turnover of employees make it impossible to properly train and promote talented individuals. Don’t be negative.
Zappos customer service ‘core values’ sets record for longest call
JANUARY 3, 2013
Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. There is nothing better than the human factor when calling customer service.
What happened to customer service at Sears?
FEBRUARY 27, 2013
Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012.
Lack of professionalism from airline attendants reflects badly for customer service
SEPTEMBER 25, 2012
No matter what the industry or the government regulations, customer service is expected. airlines improving customer service?
Customer service mistakes that go bump in the night
DECEMBER 20, 2010
Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect.
Americans changing banks because of fees and poor customer service
FEBRUARY 27, 2012
percent of customers compared to 8.8 percent of customers lost in 2010. It seems larger banks are more proactive.
Amazon.com still a leader in customer service
NOVEMBER 7, 2011
Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony.
Book Review: The Customer Service Survival Kit
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. So what are the ways to defuse angry customers?
BMW modeling customer service innovations after Apple
FEBRUARY 14, 2013
All Genius Personnel will be salaried, and if a customer is interested in purchasing a car they will be referred to a salesperson.
Budget cuts for the IRS result in unreliable customer service
APRIL 28, 2014
Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. In the “intolerable level of public service,” there were 15.4 Are they still on hold?
How ramping up customer service is paying off for Home Depot
AUGUST 21, 2012
Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.
I’m telling my friends about the bad customer service
OCTOBER 17, 2011
At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Some organizations seem to have misplaced the concept of customers first.
Medicare forcing hospitals to improve their customer service
MARCH 28, 2012
They are demanding the entire hospital staff attend customer satisfaction seminars. Was your pain well-controlled? Was your room clean?
How not to act when customer service fails miserably
SEPTEMBER 16, 2013
Was the customer service rule at the company never to hang up on anyone or be fired?
Internet retailers should capitalize on customer service
FEBRUARY 8, 2011
Generic email messages do not inspire customer loyalty. Customer ordering should be user-friendly and methodical. There are no.
Airports and excellent customer service – can it really be?
DECEMBER 12, 2011
Scores were rated on accessibility, check-in, security, terminals, food and retail service, and the efficiency of baggage claim.
What it takes to succeed as a customer service representative
AUGUST 3, 2011
The best customer service representatives focus on people. The best customer service representatives are team players.
Social CRM: An Idea Whose Time has Come?
MAY 28, 2012
Thanks for chiming in on Customers Rock!, But consumers are taking service issues to social channels in ever growing numbers. Laurie.
Chick-fil-A recipe for excellent customer service
AUGUST 19, 2011
That sounds more like the upscale restaurant we visit once in a while, but the Atlanta-based franchise is well-known for its passion and service.