Trending Sources

How to help call center representatives improve customer service

Service Untitled

So who are the most successful customer service representatives and how is that achieved? photo by: sun dazed.

Personalize your customer service

Service Untitled

Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

2013 20

Recruiting talented employees to enhance customer service

Service Untitled

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients.

2013 29

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” They’ll say things like “Give great service.”

2012 27

How to improve customer service in the digital world

Service Untitled

They also promised to have more in-house personnel to assist customers and to become more efficient. Train customer service agents better.

The silent exit of poor customer service

Service Untitled

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization.

2012 26

Consumer Reports says Apple does customer service better

Service Untitled

The ultimate success of a company is predicated on exceptional customer service experiences. P PROBE. P PRESENT. L LISTEN. E END.

2013 24

The need to improve customer service in our schools

Service Untitled

School districts are obligated to deliver good customer service. Customer Satisfaction Customer Service Little Things, Big Differences

2012 29

How to establish a customer service culture

Service Untitled

Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question.

Memorable experiences make for “WOW” customer service

Service Untitled

So what makes something like this so memorable, and why did the employee take it on her own to offer us such a complimentary service?

Take lessons from the leaders in customer service

Service Untitled

Customer service needs to be more than just a smile and a representative having memorized the instruction manual.

2012 31

Best Buy customer service still at odds

Service Untitled

Best Buy just can’t get it right, and customers continue to complain. It was impossible to deal with Best Buy’s customer service.

Transportation Security Administration criticized for poor customer service

Service Untitled

Customer service, even at its most basic qualifier demands an individual be treated respectfully. Also 1.5 photo by: Marion Doss.

Customer service sparkles with romance at St. Augustine specialty boutique

Service Untitled

Customer Service Customer Service Experience Specific Companies Augustine, Fla. And so the fun began. No related posts.

2013 20

Customer service agents are also sales people

Service Untitled

So how does a customer service representative who is hesitant about selling be helped to feel comfortable?

2012 20

Providing the customer service that your customers deserve

Service Untitled

Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.

2012 25

Employ more customer service options to provide a concierge level of excellence

Service Untitled

Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.

2012 37

What Mickey Mouse can teach us about customer service

Service Untitled

What the visiting families and tourist perceive as effortless daily operations is actually a well-trained, enthusiastic. motivated work force.

2012 26

Customer services rate customer service

Service Untitled

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling.

Building a business culture to deliver the best customer service

Service Untitled

These are the organizations who have figured out how to delight their customers and even make them smile. photo by: HiMY SYeD / photopia.

Can personal customer service survive in a digital world?

Service Untitled

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.

2013 20

Walmart’s dismal customer service scores drive customers away

Service Untitled

As it is now, the constant turnover of employees make it impossible to properly train and promote talented individuals. Don’t be negative.

2013 18

Zappos customer service ‘core values’ sets record for longest call

Service Untitled

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. There is nothing better than the human factor when calling customer service.

2013 16

What happened to customer service at Sears?

Service Untitled

Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012.

2013 13

Lack of professionalism from airline attendants reflects badly for customer service

Service Untitled

No matter what the industry or the government regulations, customer service is expected. airlines improving customer service?

2012 20

Customer service mistakes that go bump in the night

Service Untitled

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect.

2010 22

Americans changing banks because of fees and poor customer service

Service Untitled

percent of customers compared to 8.8 percent of customers lost in 2010. It seems larger banks are more proactive.

Amazon.com still a leader in customer service

Service Untitled

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony.

2011 13

Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. So what are the ways to defuse angry customers?

2013 18

BMW modeling customer service innovations after Apple

Service Untitled

All Genius Personnel will be salaried, and if a customer is interested in purchasing a car they will be referred to a salesperson.

2013 11

Budget cuts for the IRS result in unreliable customer service

Service Untitled

Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. In the “intolerable level of public service,” there were 15.4 Are they still on hold?

How ramping up customer service is paying off for Home Depot

Service Untitled

Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.

I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Some organizations seem to have misplaced the concept of customers first.

2011 15

Medicare forcing hospitals to improve their customer service

Service Untitled

They are demanding the entire hospital staff attend customer satisfaction seminars. Was your pain well-controlled? Was your room clean?

2012 17

How not to act when customer service fails miserably

Service Untitled

Was the customer service rule at the company never to hang up on anyone or be fired?

Internet retailers should capitalize on customer service

Service Untitled

Generic email messages do not inspire customer loyalty. Customer ordering should be user-friendly and methodical. There are no.

2011 13

Airports and excellent customer service – can it really be?

Service Untitled

Scores were rated on accessibility, check-in, security, terminals, food and retail service, and the efficiency of baggage claim.

2011 13

What it takes to succeed as a customer service representative

Service Untitled

The best customer service representatives focus on people. The best customer service representatives are team players.

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Thanks for chiming in on Customers Rock!, But consumers are taking service issues to social channels in ever growing numbers. Laurie.

Chick-fil-A recipe for excellent customer service

Service Untitled

That sounds more like the upscale restaurant we visit once in a while, but the Atlanta-based franchise is well-known for its passion and service.