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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response?

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Received lousy customer service? Complain about it on Gripevine

Service Untitled

Right now the most popular complaints center around phone companies and airlines, but Bank America and several debt resolution organizations have been solicited by consumers with unresolved issues. Complain constructively for better customer service In a global survey, Accenture wrote about deteriorating customer service.

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The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

Pay attention to the top Just as you skim and scan news stories, briefs and other documents, so do employers. Annette Garsteck , a Hudson, Ohio-based career reinvention coach who empowers women, has more than 20 years of experience as a leader in training and customer service at global Fortune 500 and world-class healthcare firms.

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The “Secret” Customer Service Weapon for Small Technology Companies

Small Business CEO

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Ultimate travel itinerary

Practically Perfect PA

The airline emergency and customer service numbers. Included with the travel itinerary you should have the following as separate documents: Maps and directions for all hotels and meeting points. If your Director has a smart phone or tablet then do make use of online city guide apps.

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Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

This includes personal identification information (like phone numbers, email addresses, social security numbers, etc.) to optimize scheduling; streamline customer service; transcribe meeting minutes; edit documents, photos, and videos; create dynamic presentations and graphics; even plan and organize multi-city travel.

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