How to get great customer service, anywhere.
Dumb Little Man
AUGUST 4, 2015
Calling up customer service with only a vague idea of what you need is a sure-fire way to wind up confused, frustrated and unable to fix your problem.
2 Easy Ways to Improving Customer Service in Your Business
Small Business CEO
AUGUST 24, 2014
… Customer Service customer service tips improving customer service
Bad customer experiences make customer service mistakes harder to forgive
MARCH 28, 2014
Too often however, it becomes a litany of bad experiences, repeated phone calls, and thus the eventual loss of brand loyalty and business.
The attitude of customer service
MAY 23, 2011
Projecting the right attitude when delivering exceptional customer service makes a big difference. photo credit: Identity Photogr@phy.
How to Improve Multi-Channel Customer Service
Small Business CEO
FEBRUARY 23, 2015
… Information Technology Customer Service customer service technology voice customer service
Customer service sparkles with romance at St. Augustine specialty boutique
OCTOBER 29, 2013
Customer Service Customer Service Experience Specific Companies Augustine, Fla. And so the fun began. No related posts.
Surprise! Your Customer Service Ain’t All That.
Tips From T. Marie
AUGUST 17, 2016
A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.
Providing the customer service that your customers deserve
OCTOBER 9, 2012
Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.
Employ more customer service options to provide a concierge level of excellence
JUNE 5, 2012
Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.
Sending flowers and customer service
APRIL 11, 2012
This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.”
Customer services rate customer service
JULY 21, 2011
It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling.
The Importance of Customer Service and Contact
The Small Business Blog
JANUARY 12, 2011
One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm. Share This.
Can personal customer service survive in a digital world?
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.
Zappos customer service ‘core values’ sets record for longest call
JANUARY 3, 2013
Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. There is nothing better than the human factor when calling customer service.
How credit card companies offer different levels of customer service
JUNE 14, 2013
So are there different levels of service for credit card customers depending on one’s credit and past financial history?
Building a business culture to deliver the best customer service
MAY 14, 2012
These are the organizations who have figured out how to delight their customers and even make them smile. photo by: HiMY SYeD / photopia.
Walmart’s dismal customer service scores drive customers away
MARCH 19, 2013
The company needs employee pride, a well-tuned culture, and a mentoring program where associates can learn how to deal with customer complaints.
What Two and a Half Men Can Teach Us About Customer Service
FEBRUARY 15, 2012
If it is a phone call, then warn the customer you will hang up, or perhaps they would like to call at another time when they have calmed down.
Lack of professionalism from airline attendants reflects badly for customer service
SEPTEMBER 25, 2012
No matter what the industry or the government regulations, customer service is expected. airlines improving customer service?
Personalize customer service and make it happen
SEPTEMBER 26, 2011
Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.
Customer service mistakes that go bump in the night
DECEMBER 20, 2010
Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect.
Amazon.com still a leader in customer service
NOVEMBER 7, 2011
Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony.
Received lousy customer service? Complain about it on Gripevine
MARCH 6, 2012
Just a month out into the public venue, the site Gripevine emerged offering dissatisfied customers the ability to “amplify their online voice.”
Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)
Tips From T. Marie
JANUARY 20, 2015
I’m a stickler about customer service. Source: Clerical Advantage Online Business Technology Services. Does that make me fickle?
5 Tips for Choosing the Right Phone Answering Service
Small Business CEO
DECEMBER 5, 2016
It is very easy to get into bed with a company who isn’t best suited to service both yours and your caller’s needs.
How not to act when customer service fails miserably
SEPTEMBER 16, 2013
Was the customer service rule at the company never to hang up on anyone or be fired?
A practical approach to dealing with customer service frustrations
MAY 21, 2013
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T.
Internet retailers should capitalize on customer service
FEBRUARY 8, 2011
Generic email messages do not inspire customer loyalty. Customer ordering should be user-friendly and methodical. There are no.
How to survive customer service blunders in the world of social media
DECEMBER 5, 2012
The basis for handling any customer complaint is believing that the customer truly thinks they have been wronged. Will customers lie?
What it takes to succeed as a customer service representative
AUGUST 3, 2011
The best customer service representatives focus on people. The best customer service representatives are team players.
AUGUST 16, 2012
Social media has pushed customer service to the forefront for many organizations. In my book , I talk about Killer Customer Service.
Customer service representatives are heroes too
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking.
Personalizing online customer service live chat
MARCH 14, 2011
As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service.
BYOD Improves Customer Service Workflow
FEBRUARY 4, 2013
These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."
When a customer service representative is limited to talk time
SEPTEMBER 21, 2011
So is each customer service agent in this very confusing section of mortgage modifications only allotted ten minutes to answer customer questions?
Customer service required for business to business relationships
APRIL 4, 2011
In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients.
What Is Great Customer Service and How Can It Help Your Small Business?
Small Business CEO
JUNE 3, 2013
By definition, customer service is what you offer an individual before, during and after a transaction. On the Phone. Sighing.
How to say no and still deliver excellent customer service
APRIL 25, 2011
That $21,000 commission is listed in a multiple listing service as a percentage; 50 percent to both the listing broker and selling broker.
When businesses decide to neglect customer service
JULY 31, 2012
Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment?
Customer service is not an option for medical and dental practices
NOVEMBER 8, 2012
From the moment a patient calls for an appointment, the expectation for services begins. Fortunately that has all changed.