Customer Service: When is Automation a Good Idea?

Small Business CEO

Automation with customer service has to be handled with care. While customers are now used to computerized answering services instead of a receptionist picking up the calls, there’s also usually a decline in the service level when having trouble getting hold of a real person.

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How to get great customer service, anywhere.

Dumb Little Man

Dealing with corporate customer service departments is often one of the most frustrating experiences of modern life, and many of us have horror stories of futile attempts to resolve a simple issue amid a minefield of unhelpful automated phone trees and uncaring representatives.

On Using Excellent Customer Service To Reduce Churn

Dumb Little Man

They can even influence potential future customers as well. In an era where customer loyalty is hard to come by, it pays to offer the highest quality customer service experiences possible. After all, your business wouldn’t exist if not for happy and loyal customers.

2018 196

12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers. Active listening should be the first key to successfully building relationships with our customers.

How to Improve Multi-Channel Customer Service

Small Business CEO

Without your customers, your business wouldn’t be successful, so of course you want to treat them well and make sure that you’re addressing every one of their needs. … Information Technology Customer Service customer service technology voice customer service

2 Easy Ways to Improving Customer Service in Your Business

Small Business CEO

For any businesses that are dealing with customers on a regular basis, the fundamentals of customer service are vital to learn and to consistently get right. … Customer Service customer service tips improving customer service

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Every customer touch is another brand impression of the company.

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Customer services rate customer service

Service Untitled

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. We used to be able to call the Better Business Bureau and get ratings for how effective a company’s reputation was or how customers were treated.

BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold.

Is There a Difference Between Customer Service and Customer.

Make or Break Moments

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

The parallels he draws between passionate cooking and customer service will be something you will noodle on for awhile. Patterson, of the book Take Their Breath Away: How Imaginative Service Creates Devoted Customers. Unconditional Customer Service by Chip Bell.

Customer service sparkles with romance at St. Augustine specialty boutique

Service Untitled

Still love isn’t always dependent on dazzling drama nor is it only for the privileged or the rich; “WOW” customer service can make even the simplest proposal an affair to remember. Customer Service Customer Service Experience Specific Companies

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say.

More practical customer service training needed for Comcast

Dumb Little Man

There is no doubt once a customer has surmounted the difficult climb to the higher levels of Comcast customer service that supervisors beat the bushes down to make sure customer expectations are satisfied and even exceeded.

Bad customer experiences make customer service mistakes harder to forgive

Service Untitled

Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Therefore with all of this in mind, is it any wonder that poor customer service triggers those negative feelings in us?

Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! virtual assistant services on So you wanna be a Virtual Assistant (VA)?

Phones 911

4 Marketing Lessons Learned From DirecTV’s Customer Service

The Solopreneur Life

I ’ve been a satisfied DirecTV customer since 2003. I called customer service today because I wanted to cancel my subscription to ESPN Gameday, which is a package of out-of-market college football games. I explained my situation, and the customer-service representative said, “I can’t cancel the subscription because the season has already started.” Great product, and I was reminded 10 minutes ago that their customer service is outstanding.”

Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility.

A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service.

How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

When businesses decide to neglect customer service

Service Untitled

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? Even in huge industries, the cost of keeping existing customers is still far less expensive than recruiting new ones.

Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility.

Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect.

The attitude of customer service

Service Untitled

Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

The silent exit of poor customer service

Service Untitled

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away?

How to improve customer service in the digital world

Service Untitled

They also promised to have more in-house personnel to assist customers and to become more efficient. So how can Wells Fargo and other institutions or businesses become more customer service friendly? Why not make call centers more customer friendly?

How credit card companies offer different levels of customer service

Service Untitled

So are there different levels of service for credit card customers depending on one’s credit and past financial history? Need to know how to maneuver your way around customer service departments of credit card companies to get satisfactory service?

What Is Great Customer Service and How Can It Help Your Small Business?

Small Business CEO

By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. On the Phone. Customer Service Photo via Shutterstock.

Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. Not one of those friends ever mentioned getting praised or receiving bonuses for helping a customer find satisfaction.

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Good Customer Service Can Go A Long Way | THE SMALL BUSINESS BLOG

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 1 week ago RT @ WinWeb Why Working Online With An Accountant Will Benefit Your Small Business - [link] 1 week ago Holmes: "It has no God-given right to succeed if it does not give customers what they want."

Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” There are many free services to help customers find direct numbers.

Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process?

Zappos customer service ‘core values’ sets record for longest call

Service Untitled

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. On December 8, Customer Loyalty Team member Shaea Labus spent 10 hours and 29 minutes on a phone call. There is nothing better than the human factor when calling customer service.

Providing the customer service that your customers deserve

Service Untitled

Shopping for products and services are no longer defined by the hours between 9:00 a.m. Regardless of how customers choose their shopping venues, outstanding customer service still sets organizations apart from their competition.

Complain constructively for better customer service

Service Untitled

In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met.

Amazon.com still a leader in customer service

Service Untitled

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new site will provide the company with more flexibility to train workers and take care of customers.

Personalizing online customer service live chat

Service Untitled

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me.

Personalize customer service and make it happen

Service Untitled

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. I promise – we all remember and appreciate that personalized customer service.

Top 6 Secrets To Great Customer Service

Small Business CEO

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers.

5 Tips for Choosing the Right Phone Answering Service

Small Business CEO

Choosing the right phone answering service to take your customer calls and/or take calls from clients and associates when you’re not available is critical to growing a business successfully. … Customer Service phone answering service

Customer Service Hell

Catch Friday

I got instead a reminder of real customer service hell a computer answerphone instead of a human voice - do you know what I mean? I though to myself that they probably don't give a damn about their customers as I carried on hanging on, whilst the metallic voice droned on, not even hearing my voice. nous we are the world's biggest electricity company and we have - OMG they still haven't answered the phone. customer service

Getting back to the basics of effective customer service

Service Untitled

No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing.