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How to get great customer service, anywhere.

Dumb Little Man

Calling up customer service with only a vague idea of what you need is a sure-fire way to wind up confused, frustrated and unable to fix your problem.

2 Easy Ways to Improving Customer Service in Your Business

Small Business CEO

Customer Service customer service tips improving customer service

Bad customer experiences make customer service mistakes harder to forgive

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Too often however, it becomes a litany of bad experiences, repeated phone calls, and thus the eventual loss of brand loyalty and business.

The attitude of customer service

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Projecting the right attitude when delivering exceptional customer service makes a big difference. photo credit: Identity Photogr@phy.

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How to Improve Multi-Channel Customer Service

Small Business CEO

… Information Technology Customer Service customer service technology voice customer service

2015 14

Customer service sparkles with romance at St. Augustine specialty boutique

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Customer Service Customer Service Experience Specific Companies Augustine, Fla. And so the fun began. No related posts.

2013 20

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

Providing the customer service that your customers deserve

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Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.

2012 25

Employ more customer service options to provide a concierge level of excellence

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Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.

2012 37

Sending flowers and customer service

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This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.”

Customer services rate customer service

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It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling.

The Importance of Customer Service and Contact

The Small Business Blog

One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm. Share This.

2011 22

Can personal customer service survive in a digital world?

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There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.

2013 20

Zappos customer service ‘core values’ sets record for longest call

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Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. There is nothing better than the human factor when calling customer service.

2013 16

How credit card companies offer different levels of customer service

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So are there different levels of service for credit card customers depending on one’s credit and past financial history?

2013 18

Building a business culture to deliver the best customer service

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These are the organizations who have figured out how to delight their customers and even make them smile. photo by: HiMY SYeD / photopia.

Walmart’s dismal customer service scores drive customers away

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The company needs employee pride, a well-tuned culture, and a mentoring program where associates can learn how to deal with customer complaints.

2013 18

What Two and a Half Men Can Teach Us About Customer Service

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If it is a phone call, then warn the customer you will hang up, or perhaps they would like to call at another time when they have calmed down.

2012 30

Lack of professionalism from airline attendants reflects badly for customer service

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No matter what the industry or the government regulations, customer service is expected. airlines improving customer service?

2012 20

Personalize customer service and make it happen

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Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

2011 15

Customer service mistakes that go bump in the night

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Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect.

2010 22

Amazon.com still a leader in customer service

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Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony.

2011 13

Received lousy customer service? Complain about it on Gripevine

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Just a month out into the public venue, the site Gripevine emerged offering dissatisfied customers the ability to “amplify their online voice.”

Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. Source: Clerical Advantage Online Business Technology Services. Does that make me fickle?

5 Tips for Choosing the Right Phone Answering Service

Small Business CEO

It is very easy to get into bed with a company who isn’t best suited to service both yours and your caller’s needs.

How not to act when customer service fails miserably

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Was the customer service rule at the company never to hang up on anyone or be fired?

A practical approach to dealing with customer service frustrations

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No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T.

Internet retailers should capitalize on customer service

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Generic email messages do not inspire customer loyalty. Customer ordering should be user-friendly and methodical. There are no.

2011 13

How to survive customer service blunders in the world of social media

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The basis for handling any customer complaint is believing that the customer truly thinks they have been wronged. Will customers lie?

What it takes to succeed as a customer service representative

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The best customer service representatives focus on people. The best customer service representatives are team players.

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. In my book , I talk about Killer Customer Service.

Customer service representatives are heroes too

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On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking.

Personalizing online customer service live chat

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As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service.

BYOD Improves Customer Service Workflow

Office Dynamics

These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

When a customer service representative is limited to talk time

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So is each customer service agent in this very confusing section of mortgage modifications only allotted ten minutes to answer customer questions?

Customer service required for business to business relationships

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In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients.

What Is Great Customer Service and How Can It Help Your Small Business?

Small Business CEO

By definition, customer service is what you offer an individual before, during and after a transaction. On the Phone. Sighing.

How to say no and still deliver excellent customer service

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That $21,000 commission is listed in a multiple listing service as a percentage; 50 percent to both the listing broker and selling broker.

When businesses decide to neglect customer service

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Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment?

Customer service is not an option for medical and dental practices

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From the moment a patient calls for an appointment, the expectation for services begins. Fortunately that has all changed.