article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

Email 279
article thumbnail

Tips for Email Management

Jen Lawrence

Unsurprisingly, email tends to be most workers’ biggest headache. Whether it’s a burning desire to document everything or senders just like the ease of email, we are inundated with messages at all hours of the day. However, some emails need a little more effort. How do we manage the chaos? What do you do then?

Email 45
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Tips for Email Management

Jen Lawrence

Unsurprisingly, email tends to be most workers’ biggest headache. Whether it’s a burning desire to document everything or senders just like the ease of email, we are inundated with messages at all hours of the day. However, some emails need a little more effort. How do we manage the chaos? What do you do then?

Email 45
article thumbnail

Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Procedures are documented, step-by-step instructions for performing tasks or processes. When documented procedures exist and are available to everyone, it’s easier to delegate when necessary without having to spend time explaining what needs to be done and how to do it. What Are Procedures and Why Are They Important?

article thumbnail

Your Roadmap to Effective Office Systems

All Things Admin

A good system is documentable, sharable, and repeatable. Customer service. The best way to explain how to document your systems on paper is to show you. But you can also color code, highlight, and draw boxes around things in digital documents to draw attention to them in print, too. Finance and accounting.

Agenda 90
article thumbnail

Essential Systems for Entrepreneurs

Jen Lawrence

We go from day-to-day fielding emails, doing our best to stay on top of our task list, and hoping we’re piecing everything together correctly. Email, Calendar, Task Management, Document Management, Password Database. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. Operational.

Legal 52
article thumbnail

Essential Systems for Entrepreneurs

Jen Lawrence

We go from day-to-day fielding emails, doing our best to stay on top of our task list, and hoping we’re piecing everything together correctly. Email, Calendar, Task Management, Document Management, Password Database. Email Marketing, Social Media, Website. Sales Funnels and Customer Service. Operational.

Legal 52