How to help call center representatives improve customer service
APRIL 15, 2014
Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service.
Killer Customer Service, or Customer-Killer Service?
JUNE 26, 2011
Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. The real pain in this case is the monthly emails that my friend receives from the airline. Customers are watching the actions of your company.
The attitude of customer service
MAY 23, 2011
Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.
Is customer service more about loyalty or preventing frustration?
OCTOBER 8, 2013
Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? Should we forget about raising satisfaction scores and just try to avoid the lowest scores so as not to lose customers?
‘WOW’ customer service has to be reliable and consistent
APRIL 22, 2013
With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result.
Sending flowers and customer service
APRIL 11, 2012
This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.” Only a few dissatisfied customers ever received an answer on that ominous February 14th.
Customer services rate customer service
JULY 21, 2011
It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. We used to be able to call the Better Business Bureau and get ratings for how effective a company’s reputation was or how customers were treated.
The Importance of Customer Service and Contact
The Small Business Blog
JANUARY 12, 2011
One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm. Customer retention is not something that often occurs purely by accident. Provide an email address, phone number and mailing address if necessary.
How to deliver happiness with customer service
APRIL 21, 2011
It was beyond just satisfied; you as a customer were particularly delighted. With that feeling in mind, how can an organization delight a customer? That was a case in point of customer service far exceeding what I expected.
Can personal customer service survive in a digital world?
FEBRUARY 6, 2013
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect.
Customer service principles learned from a dentist
JUNE 7, 2013
Of course notwithstanding anything to the contrary, dentists along with their expertise to keep our smiles shining, should also prescribe to the ultimate quest of customer service no matter how advanced their dental education may have been. After all patients are customers and therefore should be appreciated and valued. From surgeons to CEOs, getting out from the exam room and being seen raises the bar of confidence with patients and customers alike.
Building a business culture to deliver the best customer service
MAY 14, 2012
These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability?
Personalize customer service and make it happen
SEPTEMBER 26, 2011
Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. I promise – we all remember and appreciate that personalized customer service.
Americans changing banks because of fees and poor customer service
FEBRUARY 27, 2012
percent of customers compared to 8.8 percent of customers lost in 2010. I doubt many customers have forgotten the Bank of America announcement of charging a monthly fee for debit card users last year.
Amazon.com still a leader in customer service
NOVEMBER 7, 2011
Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new site will provide the company with more flexibility to train workers and take care of customers.
A practical approach to dealing with customer service frustrations
MAY 21, 2013
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service.
Internet retailers should capitalize on customer service
FEBRUARY 8, 2011
Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive.
Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform
Productive & Organized
AUGUST 20, 2012
I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost. However, I felt quite let down when I received a note on a Friday night indicating that I would no longer be able to use their service on the following Monday morning. service.
How to survive customer service blunders in the world of social media
DECEMBER 5, 2012
Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.
Chick-fil-A recipe for excellent customer service
AUGUST 19, 2011
Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life.
Customer service for Web users?
JULY 29, 2011
Isn’t that all part of customer service; to protect our privacy wherever we shop? Surely the entrepreneurial technology gurus have an idea how to protect customer privacy. Angry Customers Behind the Scenes Customer Service Proactive
Personalizing online customer service live chat
MARCH 14, 2011
As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me.
BYOD Improves Customer Service Workflow
FEBRUARY 4, 2013
Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold.
Customer Service – The Small Business Advantage!
The Small Business Blog
JANUARY 25, 2011
Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience. Without the correct customer service tools, it can be diffficult for any small business to cope. This is especially difficult if you share customer service responsibilities with other members of staff.
What Is Great Customer Service and How Can It Help Your Small Business?
Small Business CEO
JUNE 3, 2013
By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. Emails. Customer Service Photo via Shutterstock.
Customer service required for business to business relationships
APRIL 4, 2011
In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home.
When businesses decide to neglect customer service
JULY 31, 2012
Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? Even in huge industries, the cost of keeping existing customers is still far less expensive than recruiting new ones.
How Zappos Affects Your Customer Experience
SEPTEMBER 6, 2011
Who is your customer experience competition? Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? She wanted to share a customer service story with me and get my take on it. Ask your customers.
Customer service benefits by going green
APRIL 28, 2011
Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. Let’s face it; it’s all part of customer service.
Announcing my first book: The Hidden Power of Your Customers
MAY 5, 2011
And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons. In fact, one of the reasons I started Customers Rock!
Would your customer service entice me to buy from your organization?
NOVEMBER 14, 2012
Most of those businesses are extremely proud of their product or the services they offer; they treat you graciously as if you’re appreciated and seem eager to help you solve your problem. How soon will it be before a service representative gets back to a customer?
12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers. Active listening should be the first key to successfully building relationships with our customers.
Empowering your employees to deliver excellent customer service
MARCH 9, 2011
Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Most companies begin training customer service representatives with a training manual.
The golden rules of customer loyalty
DECEMBER 17, 2013
It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost. To add to the best product or service we can supply, can we then deliver more? Take that time to work on customer retention.
Warm thoughts for customer service during the holidays
DECEMBER 10, 2010
You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round?
Customer Service Still Number One
Make or Break Moments
DECEMBER 3, 2010
The monthly report from E-zine Articles just arrived in my email. Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. Connecting Moments Customer Moments Employee Moments making a difference building customer relationships customer service define excellent customer service
Service Untitled» Blog Archive » Excellent customer service.
JANUARY 29, 2010
Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing.
Building a successful business requires customer loyalty
OCTOBER 24, 2012
Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of our product or service, return to do more business with us because they were pleased, and then tell their friends and family how great we are.
How SMBs Can Profile Their Typical Customer
Small Business CEO
MAY 30, 2013
These faulty plans result in companies selling products that customers don’t want. Thing is, most customers aren’t even at the center of the feedback loop. Even worse, most customers will tell you what they want, if you would just ask.
The art of meeting customer expectations
APRIL 15, 2011
Managing customer expectations are closely tied to an organization’s consistent and accurate ability to communicate. When there are poorly managed expectations and neglectful follow-up procedures, customers become confused, disappointed, and frustrated.