Allwork

AUGUST 10, 2023

In remote work, out of sight shouldn’t mean out of mind. And the data shows that we’ve seen a growth in remote work, according to the LinkedIn’s Workforce Confidence Index , which surveyed 5,860 U.S. The Power of the (Virtual) Huddle: Regular Team Check-Ins In remote work, out of sight shouldn’t mean out of mind.

Stress 246

Stress 2023 Environment Collaborate 246

Success

MARCH 13, 2022

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. During any transaction, survey your customer regularly. Nail the last impression!

Email 269

Email Customer Service Gifts Purchasing 269

Success

JANUARY 7, 2023

I often find myself pulled in too many directions, reacting to phone calls, email and other stuff that pops up. According to a 2022 Microsoft survey , nearly 50% of employees—and just over 50% of managers—say that they’re feeling burned out at work, at a time when people are already working more hours than in years past. Get motivated.

Skills 245

Skills Stress 2019 2017 245

Tips From T. Marie

AUGUST 17, 2016

In fact, when GetFiveStars.com founder Mike Blumenthal conducted a survey, although business owners themselves believed that 75% of customers were experiencing excellent customer service, the customers themselves had something else to say. Offering a free gift or discount for taking the survey can improve completion rates.

Customer Service 100

Customer Service Social Media Facebook Twitter 100

Small Business Labs

JUNE 4, 2012

  On the off chance you haven't noticed, the food truck phenomenon has taken the nation by storm.    Our research approach is to conduct a series of structured, survey interviews with a representative number of San Francisco based food trucks.  We're going to try and figure this out.

Interviewing 100

Interviewing Expenses AT&T Phones 100

Workplace Insight

MAY 11, 2022

A recent survey from AT&T and Dubber found that 81 percent of respondents believe hybrid work will be the foremost working model by 2024, with 56 percent of work done off site. Pick up your phone and call them. A striking 100 percent of respondents believe a hybrid work model will help attract young talent. Do I look tired?

2024 97

2024 Environment Home Office AT&T 97

On The Job

JULY 5, 2013

Sometimes that idea doesn''t always work out, but I think the excitement that comes from being creative and exploring new options can''t be beat. Michael Larrain, president of active cosmetics for L''Oreal, says employee surveys show that workers stay on their jobs for more than compensation. "But

Monster 100

Monster Agenda AT&T Mentoring 100

Practically Perfect PA

MAY 26, 2016

Last month I asked you all to complete a survey which asked what are the big topics for discussion at the moment. Thanks to the hundreds of you that completed that survey. When I moved to London people didn’t understand my role and I even felt embarrassed to say what I did. Raising the profile of being a PA.

Salary 160

Salary Training Networking Travel 160

Practically Perfect PA

JANUARY 12, 2015

I recently wrote a blog about the technology trends assistants can expect to see in 2015 so I won’t go into too much detail here. I think the biggest change for assistants is the increased use of the mobile phone when travelling. They can even open their hotel room door with their phone. Technology. Client Entertainment.

2015 100

2015 2014 Social Media Salary 100

Andrea Kalli

MAY 13, 2017

They don’t find the perfect niche. Vegans might still enjoy the vegan content, but they can’t rely on the brand. Don’t let the name fool you. When you read this phrase, you shouldn’t have to make any exceptions or compromises. Don’t go straight to the four word phrase.

AT&T 100

AT&T Promotion Health 2006 100

Productivityist

SEPTEMBER 20, 2021

Fortunately, there are numerous excellent and intuitive apps available for almost all phones using iOS and Android. Airtable isn’t the easiest to learn as it requires some knowledge of functions. A recent survey in the United States found that the average American spends almost 4 hours per day on their smartphone.

Doodle 52

Doodle Microsoft Outlook Calendars Collaborate 52

On The Job

APRIL 19, 2013

With people who don''t know how to shut up and drag in everything but the kitchen sink once they get wound up. The complaints heard most often about meetings are that they''re often unnecessary, don''t accomplish much and are too long. I recently was asked if I would run for a community board position. The reason? Is a decision needed?

Agenda 100

Agenda AT&T Phones Email 100

Practically Perfect PA

JANUARY 27, 2015

but then I put the Practically Perfect PA survey out there. I wanted to share some of the survey responses with you today. If they don’t know who should do something, it ends up on my desk. Even my own mother thinks I merely answer the phone and type a few letters. I was trying to ignore them. Seen as a secretary.

2014 100

2014 2013 Skills AT&T 100

Ideas.Ted

JULY 8, 2021

Flocc alternates heads-down “red time” with Swedish fika ( a coffee break), while Glasgow call center Pursuit Marketing offers workers free breakfast before they hit the phones. My book about the move towards four-day workweek, Shorter , was published in the US in early March 2020. Working hours, innovation and the pandemic.

Carbon Footprint 145

Carbon Footprint 2020 Salary 2019 145

Customers Rock!

AUGUST 16, 2012

Social media has put everything into a new light as empowered customers are taking up their mobile phones and tweeting their distress for all the world to see. Most employees in an organization don’t understand what it takes to provide great customer service, much less Customer Obsessed Service. Expectations.

Social Media 100

Social Media Customer Service Phones AT&T 100

Practically Perfect PA

FEBRUARY 12, 2015

That doesn’t mean you have to do ‘jazz hands’ every time you say something, or hire a troupe of cheerleaders to follow you about. Sometimes they’ll pick up clues via auditory channels : They speak to you on the phone. They survey the state of your desk. So promoting your personal brand is imperative.

Cover Letter 100

Cover Letter Promotion 2015 Clothes 100

On The Job

JULY 13, 2010

And, even those who do manage to pack the bags and head for some time away often lug with them their computer, Blackberry, phone and files. A new CareerBuilder survey finds that 56 percent of 4,800 workers surveyed report they need some time off now more than they have in the last several years. Establish boundaries.

2010 100

2010 Stress Phones Interviewing 100

Allwork

MARCH 18, 2024

Offices should be designed to facilitate both team collaboration and individual concentration, with spaces like quiet zones and phone booths complementing group work areas. Offices designed for employees to be present 9-to-5, Monday through Friday, don’t match the needs of a workforce splitting time between home and the office.

Ergonomics 290

Ergonomics Collaborate Phones Environment 290

Stephanie LH Calahan

DECEMBER 16, 2009

If you have a few minutes, I'd love it if you would go to www.AboutOne.com  and take their market survey.    It won't take long and it will help the team tremendously.  If you have a few minutes, I'd love it if you would go to www.AboutOne.com  and take their market survey. 

2010 100

2010 Networking Fax Health 100

Bonnie Low Kramen

NOVEMBER 29, 2020

T hank goodness for movies while working from home! Send out a survey asking the staff what they would like to receive this year. Surprise the heck out of them with a personal phone call. According to The Strategist’s list of plants , one of the best ones to give as a gift is Calathea ‘Medallion’. Extra time off.

Gifts 52

Gifts Holidays 2020 Payroll 52

Productivity Bits

JUNE 17, 2010

Follow me on t witte r. A survey says that 40% of American workers report that their job are very or extremely stressful. Job requests can easily pile up in front of you if you don’t pay attention to doing them promptly. But if you can’t take responsibility for it, you will always be its victim.&#

Stress 100

Stress Cubicle AT&T Mentoring 100

Customers Rock!

MARCH 30, 2010

Social media has put everything into a new light as empowered customers are taking up their mobile phones and tweeting their distress for all the world to see. Most employees in an organization don’t understand what it takes to provide great customer service, much less Customer Obsessed Service. I couldn’t agree more!

Customer Service 100

Customer Service Social Media Phones AT&T 100

Customers Rock!

DECEMBER 6, 2010

The brave ones, armed with their mobile phones, made the trek into the brick-and-mortar retail stores to fight the crowds for their coveted items. couldn’t even figure out how to order. Why doesn’t the website work!!!! Here are some examples of the frustrated tweets: · well, so much for THAT christmas present.

Social Media 100

Social Media Holidays Twitter Purchasing 100

Stephanie LH Calahan

JULY 18, 2011

According to a survey conducted by Small Business Administration 60 out a 100 small business owners claim that over 60% of their new business comes from referrals. Here Is What John Does Differently: At first glance, John's situation isn't much different. He also knows it really doesn't matter. Don't believe me?

Gifts 100

Gifts AT&T Phones Mentoring 100

Make or Break Moments

JANUARY 20, 2010

“I was always the first in line to ask a question,&# Leslie told me. “I wanted to know why I didn’t win and what the judges thought I should have done differently.&# I was listening for patterns that I couldn’t ignore. Leslie used to show horses. She was looking for patterns. Have you lost a customer lately?

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

JUNE 21, 2011

Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. Please don’t hang up.&# So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree?

Customer Service 40

Customer Service Phones Agencies AT&T 40

Service Untitled

APRIL 1, 2011

That person can tell you straight out whether or not she is pleased, or she can complain about a product or service, but that doesn’t reflect another person’s opinion, so unless you can ask each one of your consumers, we have to have a more efficient way. Whether a customer is happy is their own perception.

Customer Service 40

Customer Service AT&T Interviewing Phones 40

Service Untitled

JULY 25, 2011

Let’s face it; we are all subjected to the customer indignities of airlines, cable companies, print newspapers, and wireless phones. Bank of America tanks for lender customer satisfaction According to the 2010 US Primary Mortgage Origination Satisfaction Survey. photo credit: The Daring Librarian.

Facebook 40

Facebook Customer Service Social Media Google 40

Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. Client satisfaction hasn’t changed; it’s only the delivery method.

Customer Service 40

Customer Service Social Media Training Agencies 40

Service Untitled

MAY 12, 2010

Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

On The Job

JULY 22, 2010

Further, a recent Right Management survey found that 51 percent of those working for employers with more than 10,000 employees said that social networking “seldom” interferes with productivity, while 41 percent of those at smaller companies report it “seldom” interferes. Facebook announced this week is has 500 million users. They Twitter.

Social Media 100

Social Media Facebook Twitter Legal 100

Service Untitled

MARCH 19, 2013

As a supermarket, the company didn’t do much better; scoring a 72 out of 100 rating and similarly low scores since 2005. Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart. Don’t be negative.

Customer Service 40

Customer Service 2005 2012 AT&T 40

Service Untitled

OCTOBER 15, 2013

One can’t separate however, customer service with “social listening”; as Dell states it is a key part of the brand. The company combines customer service phone calls, social media engagement, online strategies, traditional print advertising, and everything in between to further Dell’s recognition.

Social Media 40

Social Media Customer Service 2005 Twitter 40

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

DECEMBER 24, 2010

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. The survey was based on five main categories: Quality of service. Interestingly enough, the survey also asked how shoppers ended up at specific websites. Functionality.

Customer Service 40

Customer Service Purchasing Social Media Promotion 40

Stephanie LH Calahan

DECEMBER 30, 2010

  If you are like the average executive, I bet that you have a lot of things that you would like to do, but don't have the time.    You are so busy working you can't even imagine taking time off to enjoy life.  "  That means you don't have good systems.

Filing 100

Filing AT&T Networking Phones 100

Service Untitled

JANUARY 6, 2011

It seems a recent survey revealed that officers “answered their mobile phones while talking to people or had unprofessional musical ring tones.&#. They are here to serve the public, and can’t we expect to be treated as important citizens? Officers should be able to listen to people. photo credit: Electronic Pulse.

Customer Service 40

Customer Service Phones Skills Training 40