Make or Break Moments

JANUARY 20, 2010

“I was always the first in line to ask a question,&# Leslie told me. “I wanted to know why I didn’t win and what the judges thought I should have done differently.&# I was listening for patterns that I couldn’t ignore. Leslie used to show horses. She was looking for patterns. Have you lost a customer lately?

Customer Service 100

Customer Service 2009 2008 2010 100

On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? They can talk about work on Facebook using their (smart) phones, or they can tweet at midnight from home about work.

Social Media 100

Social Media Facebook Twitter Legal 100

Admin Awards

DECEMBER 1, 2021

Admins hold a LOT of power — the problem is, they don’t always believe that to be true. Many employees are fearful of sharing concerns with an executive, but they don’t mind telling an Admin. For Admins committed to shaping company culture, the key is to recognize your power and believe in your voice. BE A TRANSLATOR.

Administrative Professionals 40

Administrative Professionals AT&T Retirement Environment 40

Service Untitled

APRIL 1, 2011

Of course, the best way would be to do a face to face interview with each one of our customers. Businesses found out that it’s much more important to have training programs than to have phone jockeys. Surveys suggest that 30 percent of contact centers do not have a reliable method of measuring customer satisfaction.

Customer Service 40

Customer Service AT&T Interviewing Phones 40

Service Untitled

OCTOBER 6, 2010

Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. We blame the customer if he doesn’t see the situation as we see it. Maybe it’s time for a bit of attitude adjustment?

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

MAY 12, 2010

Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) You should also try to take a few minutes to think of what frustrates you as a customer and ensure that you aren’t doing whatever that is in your own call center.

Customer Service 40

Customer Service Verizon Staples Phones 40

Small Business CEO

MARCH 29, 2011

Paychex and Intuit surveys say that hiring is increasing in the small business industry. Conduct a phone interview for the first screening. This method is cheaper and ultimately, if you don’t like their answers, you could go on to the next candidate. After all, they’re the ones being interviewed, not you.

Resume 40

Resume Interviewing Agencies Phones 40

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

FEBRUARY 10, 2011

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. Customers deserve respect even if they are wrong.

Customer Service 40

Customer Service Credit Card Medical Gifts 40

Service Untitled

OCTOBER 4, 2010

Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. I don’t have a microphone to speak with anyone directly from my laptop, but I did note that I could only hear every other word Tina stated even though I had the volume turned up to the maximum level. There are no.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. However, what people think isn’t always what’s true. The data, however, doesn’t make mistakes. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 6, 2010

Instead of just answering, &# Smith, Jones Computer Repair “ wouldn’t it be more customer friendly to answer, &# Good morning, Smith, Jones Computer Repair; how may I help you?&# Smile when answering the phone. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling.

Customer Service 40

Customer Service Etiquette Phones 2010 40

On The Job

DECEMBER 1, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, December 1, 2009 Will This Tough Job Market Change Generation Y? While I wouldn't wish a recession on anyone, I do believe that it's been a good thing for Gen Y.

2009 100

2009 Self Esteem AT&T Skills 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate.

Fax 100

Fax Time Zones IAAP 2009 100

Service Untitled

OCTOBER 25, 2010

When companies are not aware of the positive and negative, can it be perceived by customers and clients that the company or service just doesn’t care enough to answer? A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. The client had very long hair; the foils were almost all applied, and her cell phone rang.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. It’s nothing personal Monday morning and an angry customer is walking into the.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

APRIL 8, 2010

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Stay away from the agent who doesn’t seek workable options to solve problems and blames others in the company.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

FEBRUARY 19, 2010

I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Is perception much different when marketers and advertisers want us to believe in their products? Is it realistic? At a local.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

MARCH 16, 2009

Less time spent by representatives on the phone, over chat, etc. Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. Saving money. saves the company money.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. At a local.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

The Small Business Blog

NOVEMBER 30, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Business owners increasingly upset over credit card transaction fees : Card issuers contend their swipe charges don’t hurt and should remain the same. OnlineOffice: Overview Get the Flash Player to see this player. You want a little more. — ST.

2009 100

2009 UPS 2008 2007 100

Service Untitled

FEBRUARY 17, 2010

If this is the case, simply apologize to the customer, “I’m sorry we can’t do this because…&# Maybe your company just doesn’t have the technology or information to fulfill the customer’s needs. It’s also good to review the mission or vision statement of your company. At a local.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 28, 2009

Chances are, most of these volunteers aren’t interested in being paid for their work. Otherwise, they wouldn’t volunteer. If your company has schwag you can send to your volunteers (t-shirts, stickers, pens, notepads, flash drives, whatever), offer to send it their way. They might take you up on it.) And not so well?)

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

JUNE 4, 2009

They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc. If your company isn’t doing this already, you should start. These are all metrics the company tracks internally and can easily compare to how they’re doing.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Stephanie LH Calahan

MAY 20, 2011

Don't Write Your Book. I turn my words into visuals and interactive exercises so that I can touch even those who aren't "word people" For workshop attendees and those who love follow-up e-books of related topics from previous blogs with some fresh bits make a great freebie. None are guaranteed. Let the articles begin.

Social Media 100

Social Media PowerPoint Facebook Gifts 100

Men With Pens

FEBRUARY 18, 2010

One was a conversation with James, who commented on one of my blogs that many copywriters aren’t good with numbers. I know that many writers aren’t great with numbers or comfortable talking about money. I know that many writers aren’t great with numbers or comfortable talking about money. Working for $5?

Elance 40

Elance AT&T Phones Policies 40

Service Untitled

SEPTEMBER 24, 2010

Shouldn’t any responsible business have at least a back-up generator for emergencies? We all know to take shelter, and wouldn’t it have been prudent to move tables around, push the customers away from windows, and thus have some protection from the storm? In a Manhasset store, lights went out during a freak storm.

Customer Service 40

Customer Service Etiquette 2010 2006 40

The Small Business Blog

NOVEMBER 23, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk This interview with one private lender tells what private lenders look for before investing and one way to find one. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

UPS 100

UPS 2007 2008 2009 100

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. I didn’t notice much that was just kept in boxes or otherwise inaccessible to customers.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

The Small Business Blog

DECEMBER 7, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk « Interview with Steve Pritchard from hiremyparents.com Pre Budget Report: Labour Darling Plays Class War Trump Card » « Previous Entries This entry was posted on Tuesday, December 8th, 2009 at 8:00 am and is filed under SME News Round-up.

2009 100

2009 UPS 2007 2008 100

Small Business CEO

SEPTEMBER 29, 2011

The 360° feedback assessment may be an online survey version or a more basic survey on Excel. 360° feedback can also be in the form of one-on-one interviews that a third party conducts with each rater in person or by phone. Identify people who have observed you on the specific behaviors that you have identified.

International 40

International Mentoring Finance Expenses 40

Service Untitled

APRIL 16, 2009

It wouldn’t have taken them more than 15 or 20 minutes and I live within 10 minutes of the company’s office. The fact that I was a first time customer didn’t matter. To me, that isn’t a good business practice. minimum service charge. Essentially, I would have to pay $85 for a $45 service.

Customer Service 40

Customer Service AT&T Policies Expenses 40