Office Dynamics

DECEMBER 5, 2016

Download Chat Archive: day-3-chat-archive-12-days. Download Certificate of Attendance: This certificate features a blank space for you to write your name in. Where to watch us answer the questions we didn’t get to in the live event: Office Dynamics Facebook Live. Special offer from this webinar. Grab Bag $10. Important Webinar Links.

Gifts 100

Gifts Facebook Goals AT&T 100

Office Dynamics

NOVEMBER 19, 2015

We even added free downloadable resources, such as educational articles by Joan Burge, for administrative professionals. Monday Motivators , our longest-running free content, sent out each Monday and delivered directly to your Inbox.

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Training Administrative Professionals 2015 AT&T 100

Office Dynamics

APRIL 30, 2015

Business Management Daily had a daily free download or gift. All Things Admin shared a chart of all the special happenings and more and started #AdminProud. Office Ninjas offered daily flash give aways and they had some really incredible gifts.

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2015 Administrative Professionals OfficeTeam Staples 100

Office Dynamics

MARCH 12, 2015

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. It’s really about looking at the skills you need to succeed in your current job; be ready for new opportunities; and plan for your future. Live Webinar Question and Answer Follow up! I am excited. The BEST is yet to come!

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IAAP ASAP Administrative Professionals Training 100

Service Untitled

OCTOBER 12, 2010

Customer service representatives who are not used to role-playing will need to get used to the heightened awareness of core issues and will actually be able to focus on skills they may have never thought of before the training session began. Focus and build skills that can handle the issues. Meet the needs and calm the angry customer.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

SEPTEMBER 7, 2010

Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. Look at their creativity and skill to garner customer loyalty. We want favorable behaviors from companies. And finally how about Starbucks?

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Professional Assistant Blog

SEPTEMBER 13, 2007

Although I did have the skills and experience, I wasnt sure employers would view the move as a social disconnect. To download a sample copy of AAU: www.writingink.ca/aau.html. I feel as if I have created a historic moment within the company, by (most likely) becoming its first male administrative assistant.

2007 100

2007 2008 Cubicle Google Docs 100

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

AUGUST 10, 2010

The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell. Training is based on practice, practice, practice.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 8, 2010

Training, knowledge, and skills are the objective standards and basics of customer service agents, but equally as important for the complete package is the attitude which can ultimately make or break the front lines of one’s business.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

SEPTEMBER 21, 2010

I just conducted two days of communication and customer service skills training for a large organization and was pretty shocked to find out how little has been done within this place to help their staff, especially the front line staff, know how to engage customers.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

SEPTEMBER 9, 2010

When employees get nervous, defensive, and confused while managing customers, the lack of skills can only result in a loss of customers; thus the loss of revenue. I think we all have been in a position when we just didn’t want the item we purchased, but at times have been forced to lie when returning it.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Eat Your Career

AUGUST 9, 2010

You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You end up in a new environment, learning new skills and meeting new people. Have you downloaded my free career management mini-workbook yet? There is simply no excuse for failing to do so.

2010 100

2010 Stress Resume Cover Letter 100

Service Untitled

MAY 20, 2010

The listening skills are to be just like any responsible customer service representative would do: Listen carefully to the patient’s entire story and what is their dissatisfaction specifically. First of all, it will have a therapeutic effect on the patient because you are listening, and you must listen to the entire story.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 3, 2010

There is a lot of movement within the center with customer care professionals from one area moving to another to develop skills across a variety of disciplines. It’s why we “hire for the will and train them for the skill.” For the remainder of our servicing roles, we also hire externally.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

AUGUST 26, 2010

Then we do an assessment to determine math computation skills, how they would handle certain customer interactions, etc. Question: What are hiring processes like from application to when they start the learning process? Answer: First, an applicant applies for an open position through our website.

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Interviewing Customer Service Credit Card Networking 40