Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

OCTOBER 12, 2010

Customer service representatives who are not used to role-playing will need to get used to the heightened awareness of core issues and will actually be able to focus on skills they may have never thought of before the training session began. We often learn mistakes we are making by laughing at ourselves.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Professional Assistant Blog

SEPTEMBER 13, 2007

Although I did have the skills and experience, I wasnt sure employers would view the move as a social disconnect. To download a sample copy of AAU: www.writingink.ca/aau.html. Ive been working as an assistant for quite a number of years, but theres always something new to learn. I never found it weird or uncomfortable.

2007 100

2007 2008 Cubicle Google Docs 100

Eat Your Career

AUGUST 9, 2010

You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You end up in a new environment, learning new skills and meeting new people. Have you downloaded my free career management mini-workbook yet? Use what you’ve learned.

2010 100

2010 Stress Resume Cover Letter 100

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. The attendant has been charged with criminal mischief, reckless endangerment, and criminal trespassing.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

APRIL 8, 2010

Training, knowledge, and skills are the objective standards and basics of customer service agents, but equally as important for the complete package is the attitude which can ultimately make or break the front lines of one’s business. Companies like agents who learn from experience.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

MAY 20, 2010

The listening skills are to be just like any responsible customer service representative would do: Listen carefully to the patient’s entire story and what is their dissatisfaction specifically. And learning to not take it personal is critical to remaining objective and empathetic.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

AUGUST 26, 2010

We created new structured development opportunities and clearly defined career paths for our customer care professionals so that they are gaining more and learning more as they progress in their role. Question: What are hiring processes like from application to when they start the learning process?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40