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All the free training we offer in one place!

Office Dynamics

Part of what we do is provide tools and services to administrative professionals to enhance the quality of their work-life that promote administrative excellence. We even added free downloadable resources, such as educational articles by Joan Burge, for administrative professionals. At Office Dynamics International we love what we do.

Training 100
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Assistant Certifications: free webinar replay & handout

Office Dynamics

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. A certification can certainly help you get promoted to an executive assistant position or be considered for an executive assistant position. It also promotes yourself for your next position. (BM).

IAAP 100
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Service Untitled» Blog Archive » Excellent customer service.

Service Untitled

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. photo credit: Grégory Tonon Possibly Related Posts: Excellent customer service promotes construction business Gone are the days when construction companies had so much.

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Service Untitled» Blog Archive » A customer service lesson from a.

Service Untitled

The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. Automated answering system to promote customer service Do you want to act like a “big&# business? Training is based on practice, practice, practice.

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Ready to Quit Your Job? Read This First

Eat Your Career

You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You end up in a new environment, learning new skills and meeting new people. Have you downloaded my free career management mini-workbook yet? There is simply no excuse for failing to do so.

2010 100
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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.