Service Untitled

OCTOBER 12, 2010

Customer service representatives who are not used to role-playing will need to get used to the heightened awareness of core issues and will actually be able to focus on skills they may have never thought of before the training session began. Focus and build skills that can handle the issues. Meet the needs and calm the angry customer.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

SEPTEMBER 21, 2010

I just conducted two days of communication and customer service skills training for a large organization and was pretty shocked to find out how little has been done within this place to help their staff, especially the front line staff, know how to engage customers.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

APRIL 8, 2010

Training, knowledge, and skills are the objective standards and basics of customer service agents, but equally as important for the complete package is the attitude which can ultimately make or break the front lines of one’s business.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

AUGUST 10, 2010

The unique and effective skills needed for managing heated confrontations need to be reinforced with role-playing and again – practice, practice, practice. Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell. Training is based on practice, practice, practice.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 9, 2010

When employees get nervous, defensive, and confused while managing customers, the lack of skills can only result in a loss of customers; thus the loss of revenue. I think we all have been in a position when we just didn’t want the item we purchased, but at times have been forced to lie when returning it.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

MAY 20, 2010

The listening skills are to be just like any responsible customer service representative would do: Listen carefully to the patient’s entire story and what is their dissatisfaction specifically. First of all, it will have a therapeutic effect on the patient because you are listening, and you must listen to the entire story.

Customer Service 40

Customer Service Medical Health Etiquette 40