The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? keep it up.

Customer Service 100

Customer Service 2007 2008 2010 100

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Facebook Agencies 40

Service Untitled

SEPTEMBER 21, 2011

Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment. Then there’s the angry factor associated with a customer being dismissed.

Customer Service 40

Customer Service Phones AT&T Stress 40

Success

SEPTEMBER 1, 2023

You’ve jazzed up your LinkedIn profile. It’s a big recruitment time for hiring because companies that were closed for summer months and vacation lulls are getting geared up for new initiatives in fall before year-end, and companies that hire seasonally are ready to hire before the holidays.” You’ve optimized your resume.

Resume 254

Resume Cover Letter Holidays ASAP 254

Success

AUGUST 25, 2021

If I had taken the safe route and always done as I was told, when I was told, where I was told, I’m pretty sure I would still be answering the phones at my father’s office in Florida. There’s nothing wrong with working for my dad or answering phones; it’s just not what I’m meant to do. Take them or break them; it’s up to you.

Social Media 246

Social Media 2021 Clothes Phones 246

Recruit CRM

JANUARY 25, 2022

Are you on the hunt for a recruitment automation software to streamline your agency's recruitment processes? A recruitment automation software helps manage all recruiting tasks from sourcing candidates, building talent pools, and improving communication processes.

Agencies 65

Agencies Resume Social Media Job Hunting 65

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Eat Your Career

AUGUST 28, 2023

It’s able to make decisions, find connections and process information in a very sophisticated way. You’ve still gotten smarter in the process. Be Mindful of Privacy and Confidentiality Concerns All new technology runs the risk of opening us up to new privacy and confidentiality concerns. And that’s okay! in their personal lives.

Skills 130

Skills Legal Social Media Project Management 130

Stephanie LH Calahan

APRIL 27, 2011

No matter if you are a one-person show or you have a business that has many employees, unless you have business processes in place, you may find the business growing "out of control."  Make them too complex -- They over-engineer the processes and ultimately do not do them because it is too complex.

Credit Card 100

Credit Card Forms AT&T Purchasing 100

Worxbee

FEBRUARY 21, 2022

These are common challenges with working from home, and other freelancers who have done it for years are an excellent resource because they’ve had to come up with solutions for their time-burglars. Tell mom that you can catch up during your lunch break! Try to clean up any clutter (and enlist others to help with this!)

Ergonomics 124

Ergonomics Environment Health Phones 124

Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service. Expectations.

Social Media 100

Social Media Customer Service Phones AT&T 100

Success

DECEMBER 21, 2022

Is there one thing that will make the difference between actually achieving your goals and chalking them up to yet another year’s unfulfilled resolutions? Call one of your children on the phone. Sign up for a birthday/anniversary reminder service. I want to set up a schedule that is devoted only to my family.

Mentoring 345

Mentoring Goals Clothes Expenses 345

BMT Office Administration

MARCH 16, 2022

There’s a reason the IRS rolled out some new tools and beefed up some old tools on its website this filing season—it’s still bogged down with last year’s returns! increase from 2021; it processed 43,818,000 returns, which is an 11.2% There is no way they can speed up their tax refunds. What’s up with Forms 941?

2021 52

2021 Filing Payroll 2022 52

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

The Small Business Blog

OCTOBER 18, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk This will allow you to stay in close touch with your supplier, and get real time up-dates and feed-back – there are other benefits too. Nobody answers the phone – put the phone down and do not call back. Get a back-up.

2007 100

2007 2008 2009 2006 100

Recruit CRM

JANUARY 10, 2022

Understanding the different solutions and deciding on the tools you need for your recruitment needs can be a tricky process. It assists in improving the recruitment process, enabling you to connect with and hire more qualified candidates. Therefore, it’s essential to know your current process thoroughly.

Cover Letter 68

Cover Letter Interviewing Social Media Phones 68

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Photo credit of the B&H checkout process goes to me (I took the photo when I visited). Inventory tracking.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?

Customer Service 100

Customer Service Social Media Phones AT&T 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. It is that relationship development that begins the process of building trust in the mind of the prospect and hopefully turns them into a customer.

Customer Service 100

Customer Service 2009 2008 2010 100

Practically Perfect PA

JUNE 8, 2017

A professional venue finder can be a real godsend when you’re up against high corporate expectations. What’s the process of using a venue finding service? When it comes to customer service, nothing is too much trouble for our approachable and capable team of venue finders. But don’t just take our word for it.

Budget 159

Budget Negotiating Agencies Stress 159

Allwork

AUGUST 14, 2023

We’ve used technology to provide customer service. We’ve used technology to acquire customers, and we’ve used technology to help communicate opportunities to investors in ways that I think the bigger folks in the industry haven’t. So, by comparison, they’re full up.

Management 182

Management AT&T Equipment Environment 182

The Small Business Blog

NOVEMBER 9, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Organizations are working to help them size up. Ideas – Small Business Quote of the Week » « Previous Entries This entry was posted on Tuesday, November 10th, 2009 at 8:00 am and is filed under SME News Round-up. — ST.

2009 100

2009 UPS 2007 2008 100

Allwork

MAY 22, 2023

So, as you’ve done all this and as I watched it emerge, where do you see the trends changing not just at the center’s level, but overall in the workplace and give us some numbers to back up whatever your claims might be. There is nowhere that you can’t get WiFi because you can create a hotspot off the 5G on your phone.

2015 246

2015 AT&T 2019 Management 246

Make or Break Moments

FEBRUARY 1, 2010

Both of us were preoccupied with other tasks and wanted to complete the sales process so we could check it off our to-do list. One of the most important elements in the sales process is establishing and building rapport with your prospect or client. When you have rapport, the sales process moves forward easily. Avoid jargon.

Customer Service 100

Customer Service 2010 2009 2008 100

The Small Business Blog

DECEMBER 14, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Sustainability and Passion to Succeed Drive SME Business Growth : Transparency and Smooth Processes Help Achieve Sustainability. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

2009 100

2009 UPS 2007 2008 100

Office Dynamics

OCTOBER 15, 2014

Then out of the blue, the topic crops up at work or at your kid’s school. Eerily, you happened to have just picked up a book two weeks prior, again, dissecting the same issue. Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? Not long after, I had phone call with a close friend that has known me since high school.

Administrative Professionals 100

Administrative Professionals IAAP 2009 Social Media 100

The Small Business Blog

JANUARY 25, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Keeping Track and Keeping Up: Are You Focused? Carl Said on January 26th, 2010 at 2:47 pm Yes managing chnage and incorporating process and making sure they are adhered to is very challenging. External Links External Links SynergyOne.co.uk

UPS 100

UPS 2007 2008 2006 100

The Small Business Blog

JANUARY 29, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them.

UPS 100

UPS 2009 2007 2008 100

Success

DECEMBER 14, 2022

In a time when the 24-hour news cycle bombards us with stories of tragedy, heartbreak and deceit, it can be difficult to keep our heads up and remain optimistic about the world we live in. Alik was processed as a single mother and was bumped to the top of the resettlement list. Her husband, a single man, was moved down to the bottom.

2017 276

2017 Gifts 2012 2001 276

The Small Business Blog

MAY 20, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Small Business Start-Up Idea – C.V. Writing Service by Stefan Töpfer on May 20, 2008 The competitive job market makes it important for applicants to have a résumé that stands out from the pile. External Links External Links SynergyOne.co.uk

UPS 100

UPS 2008 2007 2009 100

Recruit CRM

NOVEMBER 8, 2021

An Applicant Tracking System (ATS) simplifies the hiring process for any agency recruiter and HR department. The resume gets first processed by an ATS. This is not true since the AI functionality in an ATS is developed and programmed to mimic the human thought process. billion dollars by 2023?

Resume 69

Resume Agencies Social Media Interviewing 69

Make or Break Moments

JANUARY 29, 2010

I should be wrapping things up – preparing for a girly weekend with my middle schooler, but no. His phone is turned off – probably to avoid my text messages – and the silence is killing me. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot.

Social Media 100

Social Media Customer Service 2009 2008 100

LEADERASSISTANT.COM

NOVEMBER 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Dozens of times throughout the day, you refresh your phone to see if you have new emails.

Email 66

Email Management Confidence Policies 66

The Small Business Blog

AUGUST 7, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Smart Business Start-Up by Stefan Töpfer on Aug 08, 2007 Whatever you are planning a personal business or a small business, like SOHO-, SME, SMB-, Micro-, Home-, DIY-, Hobby-, Boomer businesses, the time has never been better for starting a business.

UPS 100

UPS 2007 2008 2009 100

Service Untitled

NOVEMBER 8, 2013

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.

Customer Service 40

Customer Service Credit Card 2005 Social Media 40

Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. If you have an idea or suggestion that you feel could improve a process or system, offer it to them, even if you think you could end up losing them.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Customers Rock!

APRIL 26, 2010

As customer listening has become a common topic recently, I felt it would be helpful to post it again, especially as it discusses NON social media listening. Are we putting up walls between the enterprise and its customers? Or are we putting up walls dedicated to its customers?

Social Media 100

Social Media Customer Service Phones Holidays 100