The Small Business Blog

APRIL 25, 2010

Top 5 Tips for Safe Business Travel by Stefan Töpfer on Apr 26, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Find out about the area you are travelling to beforehand, especially travel warnings & regional issues. Try not to go alone if possible.

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Eat Your Career

AUGUST 28, 2023

Please help me write a professional email to my boss, the senior managing partner, to ask for funds to attend the Project Management Learning Lab in September. The email should explain why this training is a valuable investment for my organization and the benefits I will receive from attending. You’re likely to be surprised!

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Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

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All Things Admin

JUNE 23, 2021

It should be easy for someone else to pick up, follow, and achieve the same results, even if they’ve never touched the project before. Travel planning. Customer service. Email template for circulating date/time options. Meeting invite/email template ? A good system is documentable, sharable, and repeatable.

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Practically Perfect PA

NOVEMBER 25, 2014

A few years ago I was travelling with my boss to a number of appointments around London. The weather was terrible and we ended up having to cancel practically all of our meetings and slowly make our way back to the office (via the dreaded tube). We charge your card when the journeys done & email you a receipt. Email: sales.uk@gettaxi.com.

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Practically Perfect PA

NOVEMBER 4, 2014

He would often turn up to meetings without the correct supporting papers or they would have doodles all over them, which didn’t help his reputation. I knew that I could help him so in the first few months of working together I started to print out his email attachments and anything that he might need for an upcoming meeting.

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Karen Vivarelli

JANUARY 14, 2021

She convinced me to sign up for the VA course and the rest was history. The course was so well structured, it walked me through setting up my business and by the time I finished, I was ready to start working with clients! Email: hello@becbaints.com.au How to set up a free email signature. Karen obviously.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

CONNECT WITH NICOLE Nicole on LinkedIn Bosun Solutions Mic’d Up Booking ABOUT NICOLE Nicole Grinnell is the CEO of a multi million dollar company and has a passion for helping other business owners find affordable solutions to help grow their business. Join my email list here if you want to get an email when a new episode goes live.

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Professional Assistant Blog

SEPTEMBER 9, 2008

Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. They most likely will stop using your product/service, but also, they would end up telling their friends.

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Service Untitled

AUGUST 12, 2011

A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.

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Men With Pens

FEBRUARY 21, 2010

That inspirational pat on the back shows up from time to time in my work, and it’s posts like this one about losing everything and this one about finding faith in your dreams again that leave me feeling good just for reading them. Our blog archives are our history, in more ways than just which post went up on that day.

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Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

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Stephanie LH Calahan

JANUARY 8, 2010

Handbook topics include Linking Time Management To Results, Linking Customer Service To Results, and others. Click to get posts as we publish Prefer less email? Productive & Organized Home Contribute to P&O! Archive Network with Steph Is This You? A different take on the to-do list. Are You as Productive as You Could Be?

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LEADERASSISTANT.COM

OCTOBER 22, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live. I love where I’m at.

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Service Untitled

NOVEMBER 24, 2010

The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Also Orvis offers live chats, email questions, and a guaranteed response time of two hours or less.

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Recruit CRM

JUNE 17, 2021

Construct marketing programs to hold up specific marketing objectives across different channels and segments in support of our overall strategic marketing plan. Examine consumer behaviour and modify email and advertising campaigns accordingly. Ability to travel as necessary. Strong and effective project management skills.

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Customers Rock!

AUGUST 5, 2011

I recently had an experience with a major car rental company that left me appreciative of individual effort and frustrated at the inability of the company to meet the needs of the customer. Chris showed up and brought me a new car – a Kia Soul – and was very pleasant. The customer doesn’t care whether you try harder.

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The Small Business Blog

APRIL 27, 2010

« Top 5 Tips for Safe Business Travel Is Your Small Business Worth Shouting About? We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment. WinWeb servers in the US and Australia will not be affected at this time.

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Laughing all the Way to Work

JULY 12, 2010

► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. " Warning! Incoming text message. I look like that!! The importance of having someone to talk to Psst! (for

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Success

SEPTEMBER 6, 2021

When I read it in 2015, I was working both a full-time government job and launching a side business that would eventually eat up 80 hours of my week. Or a service? Choose an e-commerce platform Set up your website Step 5. Create Customers Attract your first customers Keep them coming back Step 6. Or a service?

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Andrea Kalli

MARCH 25, 2010

Look at any movie collection and it will no doubt be packed with stories of up and coming people toppling the big and powerful. For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t.

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Musings of a High-Level Executive Assistant

MAY 7, 2013

While customer service is Japan is very good and attentive, when it comes to restaurants, it’s not often that they check on you through out the meal. Trains stop running around 11pm or midnight and start up again around 6am or 7am. Free travel size tissues are handed out as a form of advertisement too.

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Musings of a High-Level Executive Assistant

OCTOBER 8, 2013

Still trying to keep up with my blog and column to answer your great questions and comments! It is never their life goal to grow up to be an executive assistant. And anyone can email me questions and I respond only via this blog, not to your personal address. The latest 2 questions I answered over there are below.

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Small Business CEO

FEBRUARY 28, 2011

However, don’t make any promises that you cannot keep; instead, promise to follow up and get back to the customer as soon as possible, even if this means that you cannot change anything in the end, it’s worth showing that you are easily accessible. She welcomes your comments at her email Id: katherynrivas87@gmail.com.

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Musings of a High-Level Executive Assistant

JANUARY 8, 2013

For example, I set up a sales dial-in call with about 40 people from every continent on the call. I sat at my kitchen table watching my phone blow up while people were emailing and IM’ing me all at the same time wanting to know why they couldn’t get on the call. So far the only mistakes I’ve made have been minor.

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The Small Business Blog

APRIL 22, 2010

I was lucky enough to catch up with Shama this week, and spoke to her about why she wrote the book, and what’s in it for small businesses. « Women In The Workplace Top 5 Tips for Safe Business Travel » « Previous Entries This entry was posted on Friday, April 23rd, 2010 at 7:30 am and is filed under SME-Blog.

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Musings of a High-Level Executive Assistant

MARCH 3, 2013

Surely, as executive assistants we may feel this way when we have to do all the boring stuff - filing, expenses, travel, calendaring, and phones. As an executive assistant, I knew I wasn't curing cancer or inventing anything, but that customer service role and making a difference in one executive's life was meaningful for me.

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The Small Business Blog

APRIL 13, 2010

While your competitors have to pay out for expensive office space that they don’t need as clients dry up, your business can continue to thrive. We worked very well together via email. And it’s just pretty amazing that you can work at any time all you want at the comfort of your home Great Post! Sponsors Advertise Here?

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The Small Business Blog

JANUARY 13, 2010

Brian Scudamore dropped out of high school in 1989 with $700 (£400) and a beat-up old pick-up truck to start his company 1-800-GOT-JUNK? Tim Read Said on January 26th, 2010 at 12:32 am Collaboration is obviously better than conflict – look at how estate agents set up near each other. Interesting blog article Stefan.

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The Small Business Blog

NOVEMBER 16, 2007

To many work is the central activity in their lives and the stresses and pressures of todays workplace are enormous, overtime, project pressure, sales targets, travel to and from the place of work, to name but a few. Endless hours of travel to and from the work place, meetings, office heating, and so on could be a thing of the past.

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Practically Perfect PA

MARCH 27, 2017

Basically, the do / build method means that you block time for ‘doing’ tasks, such as answering emails, attending meetings or writing reports, and you block time for ‘building’ tasks such as training, brainstorming, networking or strategic thinking. Would a call or email exchange be more time effective?

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The Small Business Blog

APRIL 16, 2008

Today I travel around the world and speak with all kinds of people about micro-business, like home-business. They could show a almost uninterrupted work history, stay in touch with their profession and would therefor find it much easier to get back into full-time employment after the kids have grown up. — ST.

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The Small Business Blog

NOVEMBER 1, 2007

You need to make sure you find an accountant/CPA who concentrates on small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer- or Personal business, like professional, contractors, freelancer, self-employed, sole-trader and virtual assistants before you make any appointments.

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Musings of a High-Level Executive Assistant

AUGUST 16, 2010

If you’re afraid you’ll only be picking up dry cleaning all day, you can state what you are looking for by saying, “My background has been as an executive assistant, where 90% of my workload related to the office and 10% was personal business handling x, y, z.” This means when you show up for the interview you are courteous to everyone.

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The Small Business Blog

MAY 17, 2006

I can do mundane administrative work during travel time. It is really smart with zero maintenance cost to the customer, amongts other great benefit. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

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Practically Perfect PA

MARCH 27, 2017

Basically, the do / build method means that you block time for ‘doing’ tasks, such as answering emails, attending meetings or writing reports, and you block time for ‘building’ tasks such as training, brainstorming, networking or strategic thinking. Would a call or email exchange be more time effective?

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