Professional Assistant Blog

JULY 17, 2009

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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Service Untitled

FEBRUARY 20, 2012

The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. Airlines chalk it up to improved baggage handling, however let’s face the reality of travelers checking less luggage because of the outrageous baggage fees. drop from 2010.

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Office Dynamics

MARCH 20, 2012

The Savvy Admin’s Guide to Travel! I have observed hundreds of assistants travel and heard numerous stories about their travel experiences both while in transit to Las Vegas and during their stay in Las Vegas. It is for this very reason that I had Nancy Fraze, an Office Dynamics journalist, write, a list of Travel Tips.

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Office Dynamics

MARCH 20, 2012

The Savvy Admin’s Guide to Travel! I have observed hundreds of assistants travel and heard numerous stories about their travel experiences both while in transit to Las Vegas and during their stay in Las Vegas. It is for this very reason that I had Nancy Fraze, an Office Dynamics journalist, write, a list of Travel Tips.

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Administrative Professionals Travel Training Restaurants 100

Service Untitled

JANUARY 31, 2011

Manchester Airport’s Terminal in London introduced holographic customer service agents today. Yes, no kidding, and the holographic images, reproduced from real-life customer agents Julie Caper and John Walsh have been deployed at the entrance to the security area of the airport. photo credit: ssoosay.

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Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? During peak business time, is there enough of a workforce to provide customers with personalized service?

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Service Untitled

JULY 3, 2012

What if I was traveling and either lost my ATM card or didn’t remember my PIN? So how can Wells Fargo and other institutions or businesses become more customer service friendly? Why isn’t there an application that will take my phone number and call me back as soon as the next customer service agent is available?

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LEADERASSISTANT.COM

JUNE 4, 2023

Chynna Clayton worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. In this episode, Chynna tells us how she wound up working in the White House with the Obama Administration. LEADERSHIP QUOTE Service is the price you pay for the space you occupy.

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Restaurants Travel Customer Service Stress 93

Service Untitled

MARCH 29, 2011

The economy leaves customer service budgets strained, and more than one company has trimmed their services back, but according to the Institute of Customer Service, chief executive Jo Causon, quality service is even more important in times like this. So how has Pasley done since the economic crunch?

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Service Untitled

AUGUST 30, 2011

If you had to cancel your flight because of Hurricane Irene, you may have been waiting on a “a virtual holding pattern&# for a customer service representative. American Airlines kept their customers waiting the longest; scoring in at one-and-one-half-hours before a customer service representative answered the call.

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The Small Business Blog

APRIL 25, 2010

Top 5 Tips for Safe Business Travel by Stefan Töpfer on Apr 26, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Find out about the area you are travelling to beforehand, especially travel warnings & regional issues. Try not to go alone if possible.

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Service Untitled

JULY 9, 2012

British Airways has initiated a new customer service program called “Know Me.” ” The search system to be employed will also be able to pull up information about a customer’s previous travel arrangements, prior complaints, meal requests, and Executive Club status.

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Service Untitled

MAY 1, 2012

By 1996 the organization offered business programs and currently sends representatives all over the world teaching Disney’s best practices of leadership, management, customer service, and loyalty. No one walks by a piece of trash on the park’s grounds and doesn’t stoop to pick it up. motivated work force.

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Service Untitled

DECEMBER 22, 2010

For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. A recent survey conducted by Consumer Travel Alliance revealed more than 50% of the participants rated the TSA as offering the worst customer service. photo credit: char1ie.

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Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. Of course ,we all agree that customers can be incredibly rude.

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Service Untitled

NOVEMBER 9, 2010

Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. Why else would anyone travel to Las Vegas? Customer service applies to lawyers too.

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Service Untitled

DECEMBER 1, 2010

Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service. Reservation processes.

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Service Untitled

AUGUST 17, 2010

Service Untitled The blog about customer service and the customer service experience. They also ranked first in customer service for May and June with complaints listed at 1.87 For those of us who have to travel to the busiest destinations, on-time records seem nothing more than myths.

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Service Untitled

NOVEMBER 22, 2011

Of course, the choice is up to the shopper whoever they want to use, but I bet after the list is readily circulated the organizations with incredible customer service are going to be recommended by those cute little elves. to extra fees if you have talked too long to grandmother. photo credit: kholkute.

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Success

JUNE 8, 2022

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. Instagram is great for fashion and retail, travel and tourism—anything that’s very highly visual in nature.”

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Allwork

NOVEMBER 6, 2023

Nintel are saying there’s all the office predictions of saying that this chunk where we talk about the traditional sector that makes up sort of 90% of the market with a traditional office lease is slowly declining and that the Flex office sector is going to increase from that 10% to 30%. So we’re really seeing a transition there.

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Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

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Service Untitled

DECEMBER 12, 2011

It’s certain to be an experience any traveler will remember for years to come. No it’s not a syntax error – the couple traveling from New Zealand to India actually wanted a long layover at the Singapore airport. My son flies through Detroit regularly and agreed that it was one of the nicer airports in the US.

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BMT Office Administration

NOVEMBER 4, 2022

This can still be a great way to keep employees happy and up-to-date on skills. For example, you couldn’t pick up an entry-level customer service employee’s undergraduate expenses tax-free because, in all likelihood, they’ll qualify for a new trade or business after graduation. Grossing up is a fraction.

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Eat Your Career

AUGUST 28, 2023

Be Mindful of Privacy and Confidentiality Concerns All new technology runs the risk of opening us up to new privacy and confidentiality concerns. Stay Up-To-Date (Within Reason) Let’s be real: it’s impossible to stay fully up-to-date with all the advancements in A.I…and All too often, we end up working on autopilot.

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Office Dynamics

APRIL 24, 2016

I can think of no better way to celebrate than to acknowledge the spirit of the celebratory week than to share why I get so fired up about this profession. I can work 9-5, flex, part-time or be super-involved, all the way up to running someone’s estate. There also many opportunities to travel. Fantabulous. I love lists.

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Administrative Professionals 2016 Networking Salary 100

Practically Perfect PA

NOVEMBER 4, 2014

He would often turn up to meetings without the correct supporting papers or they would have doodles all over them, which didn’t help his reputation. I put up with his behaviour for a while because I wanted to understand why he was acting in that way. Can you give me an example of great customer service?

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Practically Perfect PA

JANUARY 17, 2014

Hairdryer and make-up mirror. The hotel has everything that a business traveller requires with access to a 24 hour business centre and faultless wifi throughout the building. The location is fantastic as is the customer service and the hotel amenities. Bose CD music system with assorted CDs with i-Pod connecters.

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Practically Perfect PA

DECEMBER 7, 2014

With only eight properties in the whole of Europe you could consider it a bizarre choice to set up a super hotel complex 10 miles from the nearest railway station in a tiny Scottish town with less than 20,000 inhabitants. Every room opens up to a vista across the courses to the town of St. Andrews, or across the water to Fife.

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2014 Restaurants Customer Service Travel 100

Practically Perfect PA

NOVEMBER 25, 2014

A few years ago I was travelling with my boss to a number of appointments around London. The weather was terrible and we ended up having to cancel practically all of our meetings and slowly make our way back to the office (via the dreaded tube). It was February and it had just started to snow. GetTaxi Corporate Accounts.

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Travel Credit Card 2014 Customer Service 100

Practically Perfect PA

JUNE 29, 2014

I made my way up to the reception area, via some lovely shops, and was welcomed by two smiley members of staff, both of which were excellent. The customer service throughout my stay at the Staybridge was fantastic. The Staybridge Suites consider their apartments as a home away from home.

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Restaurants Customer Service Travel International 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. They most likely will stop using your product/service, but also, they would end up telling their friends.

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Worxbee

MARCH 29, 2021

To give an example, let’s say there is a big meeting coming up for an important project. They are sounding boards for their executives, helping them through their decisions and, if the work involves travel, there are many EAs who travel with their executives.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

CONNECT WITH NICOLE Nicole on LinkedIn Bosun Solutions Mic’d Up Booking ABOUT NICOLE Nicole Grinnell is the CEO of a multi million dollar company and has a passion for helping other business owners find affordable solutions to help grow their business. And favorite hobby for sure has to be travel. Jeremy Burrows 1:56 Nice.

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Make or Break Moments

JANUARY 26, 2010

You know – the rule that says 20% of your customers bring in 80% of your revenue. That 20% of the whiners take up 80% of your time. Make policies based on 90% of your customer’s needs. So look at your customer service policies. Water travels downhill! I’ve often heard of the 80/20 rule.

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Service Untitled

FEBRUARY 3, 2011

When Delta merged with Northwest Airlines, it seemed just to make a wider venue for the endless lack of customer service and concern. The one-day course will concentrate on finding ways to assist travelers rather than just blowing them off with a sigh of indifference. Be empathetic. Listen, ask, listen. photo credit: grogri87.

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