Personalize your customer service

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Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. First of all, customers get it the way they like it. Why do customers want to keep coming back?

Can Facebook emotionally manipulate customer service?

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We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible. Possibly a message to the CEO Mike Jeffries, however is that statistics show that in the United States, 67% of the female purchasing power wears sizes 14 and above.

BYOD Improves Customer Service Workflow

Office Dynamics

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold.

The Importance of Customer Service and Contact

The Small Business Blog

Large firms are able to purchase raw materials and stock on a scale that a small business could never afford. One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm. Customer Service customer contact retaining customers

Customer service sparkles with romance at St. Augustine specialty boutique

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Still love isn’t always dependent on dazzling drama nor is it only for the privileged or the rich; “WOW” customer service can make even the simplest proposal an affair to remember. Customer Service Customer Service Experience Specific Companies

Making sure you receive great customer service

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Apparently the dinner order wasn’t to the satisfaction of one very nasty gentleman, and as he raised his voice and insulted the young server, everyone in the restaurant and bar area turned around almost snarling with disdain aimed toward the rude customer.

How ramping up customer service is paying off for Home Depot

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After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. So what are these home improvement giants doing to improve their customer service?

Can personal customer service survive in a digital world?

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There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service?

The “WOW” of customer service

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There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. The service I received could not have been better anywhere.

Amazon.com still a leader in customer service

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Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new site will provide the company with more flexibility to train workers and take care of customers.

Zappos customer service ‘core values’ sets record for longest call

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Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. On December 8, Customer Loyalty Team member Shaea Labus spent 10 hours and 29 minutes on a phone call. And to Shaea’s credit, the caller did purchase a pair of Ugg boots.

To deliver world-class customer service

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A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. Let’s face it – without customers there is no business. The experiences however, remind me of what world-class service can offer.

Take lessons from the leaders in customer service

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There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity.

Personalize customer service and make it happen

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Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. I promise – we all remember and appreciate that personalized customer service.

How to deliver happiness with customer service

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Did you ever come home with something you purchased that made you really happy? It was beyond just satisfied; you as a customer were particularly delighted. With that feeling in mind, how can an organization delight a customer?

Customer service actions to guarantee repeat business

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Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

Customer service actions to guarantee repeat business

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Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Customers and clients always like to be recognized.

Building a better customer service experience with expert branding

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We all know who our favorite designers are, our favorite beverages, and our favorite services. That doesn’t happen by chance, but rather this branding is the result of our own personal, repeated experiences and our perceptions of these products or services having been the best.

Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s.

When a customer service representative is limited to talk time

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Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment.

Is your customer service “naughty” or “nice?”

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Consumer Reports does qualify their list as neither an approval or disapproval of an organization as a whole, but Tod Marks, the senior editor and resident shopping expert states it is about “specific policies regarded as customer friendly.”

Counting down holiday shopping days: Great customer service needed

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What we don’t like however, are problems with the merchandise or services we purchase. Therefore customers are more likely to shop at the competition when customer service perfection fails.

Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers.

Service Untitled» Blog Archive » Help your customer service staff.

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Service Untitled The blog about customer service and the customer service experience. That clever advertisement is the positive mode of customer service, and “if wishes were horses, beggars would ride.&#

Finding a real person when contacting customer service

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Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. I was guided through a huge choice of services – all by a human and with an explanation of each service.

When customer service defines a business culture

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Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. Other choices might include customer service, redesign of the work place, or an enlightenment of a stale, outdated company presence.

‘Tis the season to rev up the customer service

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What are some of the incentives businesses offer to maximize a customer’s buying experience? And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions.

Getting back to the basics of effective customer service

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No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing.

Top 6 Secrets To Great Customer Service

Small Business CEO

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers.

How to say no and still deliver excellent customer service

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Organizations can’t honor every customer request not to mention that companies do not have unlimited resources even making it possible to never have to say “no.&# When a customer or client has all the information on hand, it helps them to rationalize.

Google enters into customer service industry with Trusted Stores Program

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Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. A potential customer will be able to see who ships quickly and their reliability.

Employ more customer service options to provide a concierge level of excellence

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It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service.

Is self-service better than live customer service?

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Assuming there are no waiting lines, would you opt to use a self-service kiosk at the airport to check-in or would you prefer to interact with an airline agent? Amazon and Netflix are just more examples of consumers using self-service.

Every employee can contribute to customer service excellence

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“Wow&# customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. In the poor service category, a whopping 68 percent of consumers consider indifference of employees as bad service.

Customer experience is an integral part of customer service

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It’s called the customer experience, and it angered so many people and the word eventually got around. When a customer didn’t follow the dictated regimentation, the store owner would say, “No soup for you!

Chick-fil-A recipe for excellent customer service

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Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life.

Bringing more customer service strategies to traditional shopping stores

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By 2014, consumer purchases using e-retail is expected to exceed $249 billion. Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service.

I’m telling my friends about the bad customer service

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At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Still imagine all the damage this entire bad customer service experience has had on the business. Some organizations seem to have misplaced the concept of customers first.

Customer service mistakes that go bump in the night

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Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. So what irks customers the most about customer service blunders and how can we help to make it better?

Prepare a strategy for social media customer service

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While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control. Customers can comment on products and services, but a moderator approves or disapproves messages.