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Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week.

Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. What are the costs?

Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do.

23 Small Business Social Media Dos and Don’ts

Small Business CEO

For cash strapped small businesses social media can be a cheap and effective way to promote your business/brand and increase revenue.

A simple approach to generating marketing content that will also help you deliver better customer service

The Small Business Blog

Research released earlier this year by Sabio and the Customer Contact Association that showed that anywhere between 25% and 40% of the calls made to UK contact centers are unnecessary or avoidable.

How to help call center representatives improve customer service

Service Untitled

So who are the most successful customer service representatives and how is that achieved? photo by: sun dazed.

Social Media Basics for Bootstrap Businesses

The Small Business Blog

autoresponder-marketing.simplycast.com Paul Feakins All very good tips, especially finding out what your customers. E-Mail me or follow me.

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. Thanks for chiming in on Customers Rock!, Laurie.

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What You Can Learn from @Charter about Social Media

Tips From T. Marie

I just gave you the secret to making social media work for you and your business. What did I do? I allowed people to get to know me.

How to survive customer service blunders in the world of social media

Service Untitled

The basis for handling any customer complaint is believing that the customer truly thinks they have been wronged. Will customers lie?

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. Photo credit: marco ).

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Customers as Assets. Expectations.

2012 121

How to Improve Multi-Channel Customer Service

Small Business CEO

… Information Technology Customer Service customer service technology voice customer service

How to treat bad comments on social media sites

Service Untitled

It was then the disgruntled customer wrote an online complaint about his unpleasant experience. Stay calm. This is not the job for IT personnel.

Is customer service more about loyalty or preventing frustration?

Service Untitled

Avoid loss by targeting customers who may be leaving and look for ways to keep them before they run over to the competition.

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

Take lessons from the leaders in customer service

Service Untitled

Customer service needs to be more than just a smile and a representative having memorized the instruction manual.

Small businesses and the importance of outstanding customer service

Service Untitled

Whether a customer spends $10 or $1,000, chances are at some time they are still going to have a question or an issue with a product.

Ease up on customer service demands during inclement weather

Service Untitled

It is the responsibility of airlines and other services to safely operate during severe weather and emergency conditions. Call reservations.

Customer Experience Food for Thought

Customers Rock!

As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! Missing the Mark.

2012 96

Lithium’s Customer Heroes

Customers Rock!

I have attended two of these events in the past – as a Lithium customer (Verizon). Good News for Social Customer Service.

2012 83

Administrative/Clerical: Social Media is Here to Stay

Office Dynamics

Social media has the power to connect professionals and consumers, making it a valuable tool in everyday business operations.

Increasing customer service popularity with Facebook

Service Untitled

” Leading the parade are comments and shares, and of course it is better when customers praise a company with positive comments.

Can personal customer service survive in a digital world?

Service Untitled

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.

How credit card companies offer different levels of customer service

Service Untitled

So are there different levels of service for credit card customers depending on one’s credit and past financial history?

Customer service mistakes that go bump in the night

Service Untitled

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect.

Received lousy customer service? Complain about it on Gripevine

Service Untitled

Just a month out into the public venue, the site Gripevine emerged offering dissatisfied customers the ability to “amplify their online voice.”

Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. So what are the ways to defuse angry customers?

I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Some organizations seem to have misplaced the concept of customers first.

Customer experience is an integral part of customer service

Service Untitled

It’s called the customer experience, and it angered so many people and the word eventually got around. What happened? Next.&#.

How not to act when customer service fails miserably

Service Untitled

Was the customer service rule at the company never to hang up on anyone or be fired?

A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T.

Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Productive & Organized

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Today, third-party services are starting and stopping every day.  service.

2012 52

How to effectively complain using social media

Service Untitled

Social media, namely Facebook and Twitter get unhappy customers attention. If you decide to use Twitter, be nice.

An Alternative to Netsuite?

The Small Business Blog

Cloud Computing Customer Service WinWeb Netsuite AlternativeIs there currently a SaaS offering that is an alternative to Netsuite?

2015 56

Are Social Media Websites The Next Collaboration Tools?

Small Business CEO

Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Businesses on Social Media.

Customer service required for business to business relationships

Service Untitled

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients.

Customer service at “stake” at Morton’s Steakhouse?

Service Untitled

Over delivery of such a service isn’t even financially practical, and it is truly unbelievable and much too transparent a publicity stunt.

When customer service defines a business culture

Service Untitled

Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. Let us begin with hiring employees.

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal.

2011 94