Making sure you receive great customer service
APRIL 15, 2012
Last evening a group of us went out to dinner at a popular Italian restaurant. So does getting angry and raising your voice get one better customer service? When service isn’t what we expected however, let’s spend a few moments first and think.
Customer experience is an integral part of customer service
APRIL 8, 2011
There is a small Japanese restaurant in my area that used to have crowds upon crowds waiting outside its doors for the inexpensive, but most exquisite sushi and Japanese fare. It’s called the customer experience, and it angered so many people and the word eventually got around.
I’m telling my friends about the bad customer service
OCTOBER 17, 2011
At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? We go out for a Saturday night dinner with our neighbors, our relatives or our co-workers and the conversation most likely centers around that last unhappy experience at the airport, the restaurant, or the mall.
Poor customer service results in long term brand damage
DECEMBER 5, 2011
American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. Just think about the effects of poor customer service on our own shores and how easily bad news spreads so quickly.
Chick-fil-A recipe for excellent customer service
AUGUST 19, 2011
Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life.
Customer Experience Food for Thought
MAY 4, 2012
As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! As most travelers are aware, the customer experience is especially important when you are away from home; it becomes something we are truly living.
Is British Airways providing better customer service or are they stalking you?
JULY 9, 2012
British Airways has initiated a new customer service program called “Know Me.” ” The search system to be employed will also be able to pull up information about a customer’s previous travel arrangements, prior complaints, meal requests, and Executive Club status.
Rate customer service from your iPhone
FEBRUARY 9, 2011
A new customer rating service is now available on your iPhone as Tello officially arrived at the App Store. CEO of Tello, Joe Beninato says the service exists primarily to thank employees for their excellent customer service.
The golden rules of customer loyalty
DECEMBER 17, 2013
It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost. To add to the best product or service we can supply, can we then deliver more? Take that time to work on customer retention.
Has Zappos Taken Customer Service Too Far?
On The Job
JULY 14, 2014
The last time you had a really horrible experience at a restaurant or received stellar service at a hotel, you may have jumped online to write a review. Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience. What better way to succeed than having customers rave about their experience? There are some customers that will be loyal no matter what.
How customer engagement transcends the sale
MARCH 17, 2011
The relationship an organization has with a customer ideally transcends the sales transaction. After all, we know when we have satisfied a customer with our product or service because they have what they want. From the very beginning, listen to what your customer is saying.
How to ‘WOW’ customers at a buffet
DECEMBER 28, 2012
Listed on the National Register of Historic Places, the Breakers Hotel sits on 140 acres of manicured lawns, hedges, pools, spas, hotel rooms, and exquisite restaurants. From the moment one arrives, the promise of a truly regal customer experience is realized. And the “WOW” customer service experience began. So how did the Breakers exceed customer expectations? It actually serves as a showcase for banquets and special services.
Increase customer loyalty by improving your brand
SEPTEMBER 29, 2011
So what makes customer loyalty? Most likely its performance, reliability, offering something different which is worthwhile to the customer, and providing service far above what is commonly expected. Then came the customer service; a ten-year warranty or 100,000 miles.
Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast
NOVEMBER 26, 2012
Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. The best advantage of a buffet is the flexible format and of course, it is easier to accommodate more people than offering sit-down menus with table service.
Back to the basics for customer service
JANUARY 3, 2011
Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? I’m looking forward to a great year of customer service.
Give customers what they want
JUNE 27, 2011
Southwest Airlines topped all of their rivals again in the American Customer Satisfaction Index produced by the University of Michigan’s Ross School of Business. travelers are generally disgruntled over the lack of integrity and the lack of customer service.
Tipping: Reward or Punishment?
SEPTEMBER 6, 2011
Since I have never been there, does that mean a diner leaves a tip after all is said and done, or do restaurants in Australia just pay the service staff higher wages thus eliminating the need for tipping? Customer Satisfaction Customer Service Customer Service Experience
Applebee’s on customer service for Veteran’s Day
NOVEMBER 11, 2010
Applebee’s Restaurants plan to serve more than one million free meals to active, reserve, and veteran military service personnel across the country today in honor of Veteran’s Day. What a stellar example of customer service!
Getting what you pay for: How Amazon’s membership fee retains customer loyalty
MARCH 24, 2014
Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. And so all of that brings some ideas to promote customer loyalty in smaller businesses.
Service with a snarl: What to look for and how to avoid it
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. Of course, we all have those particularly heinous stories of sub par service and indignant insults, but fair is fair, and perhaps some of those “fly off the handle” experiences could have been handled better; both by the customer and the service person.
How Do You Know When Your Customers Are Starting to Stray?
APRIL 13, 2011
Good ones take it step further and focus on “service recovery,” making every attempt to retain a customer’s business after something has gone horribly wrong. So, how do you know when your customers are starting to stray? The restaurant was packed, which is always a good sign.
The Rise of Coworking and the Variable Cost Economy
Small Business Labs
APRIL 4, 2017
The article goes on to describe what corporate customers want from coworking spaces: I’ve never heard a customer say “I want coworking.”
Consumer Reports’ fast food survey echoes public demand for service
JULY 7, 2011
In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences. Customers want innovative meals, and they want great value with cheap prices. You’re right if you are thinking service, value, and speed.
Service Untitled» Blog Archive » White Glove Service in 4 Steps
SEPTEMBER 25, 2009
Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Looking the part is important if you’re concerned with white glove services. If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc.,
Customer surveys can make a difference in business
MAY 9, 2011
If you never measure how well your business products or your services affect your customers, chances are you may have lost customers, your reputation may have suffered, or negative word of mouth might have dried up your referral lists.
Service Untitled» Blog Archive » Good service valued over good food?
OCTOBER 13, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? With that comes quality food and consistent service.
Ultimate travel itinerary
Practically Perfect PA
JULY 15, 2015
A well organised travel itinerary is an essential service that assistants can provide for their managers. The airline emergency and customer service numbers. A small list of good restaurants close to the hotel or office.
Healthy Eating Habits Take a Back Seat at the Office For America's Working Professionals
NOVEMBER 5, 2013
GrubHub Seamless is the nation''s leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. cities and London, and every order is supported by the organization''s 24/7 customer service.
Is Your “Lack of Remarkable” Preventing Customer Loyalty?
JULY 28, 2010
Today we have a guest blogger with us here on Customers Rock!, Mindshare is a leader in the Voice of the Customer industry, helping companies foster consumer satisfaction, build customer loyalty, and support employee retention.
Linchpin Meet Ups Connect the Globe in One Evening
Make or Break Moments
JUNE 14, 2010
Then we talked about our business and our ideal customers and what we love about our work and how we plan to grow.
The Ultimate Customer Compliment
MARCH 22, 2010
The Ultimate Customer Compliment. There is one simple line of praise that every business should seek when it comes to gauging the customer experience. It happens when one customer gladly recommends a store, product or service to someone else. And there is one movie scene on customer service that stands out for all time when it comes to winning customer recommendations. And it’s a great statement on customer service.
Complain with flair
JANUARY 21, 2011
Last night several of us were at a new restaurant in town to celebrate a friend’s new job. Someone’s dinner was too well done; another person’s dinner was not done enough; it was the table of doom, but did all the diners in the restaurant have to be a part of the drama?
Service Untitled» Blog Archive » Are you meeting your customers.
FEBRUARY 17, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Also, keep track of customer issues or problems.
Marcelita's – The Reunion Band and Readers
Make or Break Moments
JANUARY 16, 2010
Steve is a regular customer and is aware that Marcelita’s UNDERSTANDS THEIR CUSTOMERS sometimes need helping reading the bill! They offer a variety of readers in different colors and strengths just for the purpose of customers who need a little help reading the bill. What a great, simple, inexpensive way to help your customers do business with you! Put yourself in your customer’s shoes.
Service Untitled» Blog Archive » Employing company vision in.
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?
What a Girl Scout Taught Me About Hustle
Dumb Little Man
FEBRUARY 27, 2013
So I gleaned a few things I think we all can apply: Meet your customers where they are: It’s difficult to find an unoccupied store entrance in my area this time of the year. The lesson here is to make it easier for your customer base to access your products.
Service Untitled» Blog Archive » American consumers report.
SEPTEMBER 13, 2010
Service Untitled The blog about customer service and the customer service experience. a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year.
Travel Tips for Your Administrative Professionals Conference or Training Event
MARCH 20, 2012
Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Ambiance: Hotels, restaurants and spas spend thousands of dollars planning an ambiance that will please you.
Let Your Customers Count Cows
MARCH 2, 2011
Today’s customers have a strong need for speed. The customer’s standard for the speed of service has continued to hasten with seemingly no end in sight. But, there is a way to slow the speed of service. Let your customers “count cows!” When customers.
Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.
FEBRUARY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates.