Has Zappos Taken Customer Service Too Far?
On The Job
JULY 14, 2014
The last time you had a really horrible experience at a restaurant or received stellar service at a hotel, you may have jumped online to write a review. Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience. What better way to succeed than having customers rave about their experience? There are some customers that will be loyal no matter what.