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Making sure you receive great customer service

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Last evening a group of us went out to dinner at a popular Italian restaurant. Did the clerk at the store sell you the wrong sized drill?

Customer experience is an integral part of customer service

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It’s called the customer experience, and it angered so many people and the word eventually got around. What happened? Next.&#.

I’m telling my friends about the bad customer service

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At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. So who do we tell about bad service? Some organizations seem to have misplaced the concept of customers first.

Poor customer service results in long term brand damage

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Just think about the effects of poor customer service on our own shores and how easily bad news spreads so quickly.

Chick-fil-A recipe for excellent customer service

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That sounds more like the upscale restaurant we visit once in a while, but the Atlanta-based franchise is well-known for its passion and service.

Customer Experience Food for Thought

Customers Rock!

As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! Missing the Mark.

2012 96

Is British Airways providing better customer service or are they stalking you?

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British Airways has initiated a new customer service program called “Know Me.” Customer service for Web users?

Rate customer service from your iPhone

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A new customer rating service is now available on your iPhone as Tello officially arrived at the App Store. Was the wait staff attentive?

The golden rules of customer loyalty

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It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. The ultimate satisfaction for customers is receiving the best product at a reasonable and competitive cost.

Has Zappos Taken Customer Service Too Far?

On The Job

The last time you had a really horrible experience at a restaurant or received stellar service at a hotel, you may have jumped online to write a review. Welcome to the age of age of customer feedback, where businesses can be made – or torpedoed—based on what Irene in Iowa says about her customer service experience.

How customer engagement transcends the sale

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The relationship an organization has with a customer ideally transcends the sales transaction. photo credit: dmott9.

2011 22

How to ‘WOW’ customers at a buffet

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Listed on the National Register of Historic Places, the Breakers Hotel sits on 140 acres of manicured lawns, hedges, pools, spas, hotel rooms, and exquisite restaurants. From the moment one arrives, the promise of a truly regal customer experience is realized. And the “WOW” customer service experience began.

Increase customer loyalty by improving your brand

Service Untitled

So what makes customer loyalty? Then came the customer service; a ten-year warranty or 100,000 miles. There was more.

Guest services and planning needed to create a ‘Wow’ experience in buffet style holiday feast

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Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. Between.

Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? I’m looking forward to a great year of customer service.

Give customers what they want

Service Untitled

Most complaints were about higher fares, higher prices, and how customers overwhelmingly feel they are getting less for their money.

Tipping: Reward or Punishment?

Service Untitled

Supposedly Australian service and hospitality industries pay sufficient wages so that tipping has not become part of their culture.

Applebee’s on customer service for Veteran’s Day

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What a stellar example of customer service! The receiving side of customer service We buy on emotion, and we justify those emotions with.

Getting what you pay for: How Amazon’s membership fee retains customer loyalty

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Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs.

Service with a snarl: What to look for and how to avoid it

Service Untitled

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Is there an apology for making us wait?

How Do You Know When Your Customers Are Starting to Stray?

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So, how do you know when your customers are starting to stray? The restaurant was packed, which is always a good sign. Can I ask why?”

Consumer Reports’ fast food survey echoes public demand for service

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In the name of competition, fast food establishments are judged on their food, their customer service, and customer experiences.

Service Untitled» Blog Archive » White Glove Service in 4 Steps

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Service Untitled The blog about customer service and the customer service experience. I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Employees speak properly.

Customer surveys can make a difference in business

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How likely would you be to continue dining with us at ABC Luncheon Restaurant two years from now? Make your rating scales easy to understand.

Service Untitled» Blog Archive » Good service valued over good food?

Service Untitled

Service Untitled The blog about customer service and the customer service experience.

Ultimate travel itinerary

Practically Perfect PA

A well organised travel itinerary is an essential service that assistants can provide for their managers. Assist Travel. Book your place now.

Healthy Eating Habits Take a Back Seat at the Office For America's Working Professionals

Office Dynamics

GrubHub Seamless is the nation''s leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants.

2013 60

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Is Your “Lack of Remarkable&# Preventing Customer Loyalty?

Linchpin Meet Ups Connect the Globe in One Evening

Make or Break Moments

Then we talked about our business and our ideal customers and what we love about our work and how we plan to grow. The purpose? An artisan.

The Ultimate Customer Compliment

Customers Rock!

The Ultimate Customer Compliment. There is one simple line of praise that every business should seek when it comes to gauging the customer experience. It happens when one customer gladly recommends a store, product or service to someone else. And it’s a great statement on customer service. It’s hilarious.

Complain with flair

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Last night several of us were at a new restaurant in town to celebrate a friend’s new job. Good service valued over good food?

Service Untitled» Blog Archive » Are you meeting your customers.

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Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customersservice expectations? Service expectations are going to vary from company to company.

Marcelita's – The Reunion Band and Readers

Make or Break Moments

Steve is a regular customer and is aware that Marcelita’s UNDERSTANDS THEIR CUSTOMERS sometimes need helping reading the bill! They offer a variety of readers in different colors and strengths just for the purpose of customers who need a little help reading the bill. Put yourself in your customer’s shoes.

Service Untitled» Blog Archive » Employing company vision in.

Service Untitled

Service Untitled The blog about customer service and the customer service experience.

What a Girl Scout Taught Me About Hustle

Dumb Little Man

The lesson here is to make it easier for your customer base to access your products. The season is once again among us. They are everywhere!

2013 72

Service Untitled» Blog Archive » American consumers report.

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Service Untitled The blog about customer service and the customer service experience. noted the downward trends.

Travel Tips for Your Administrative Professionals Conference or Training Event

Office Dynamics

For repairs such as burned out light bulbs, be aware that hotels often change them during the day while the cleaning staff is servicing your room.

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

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Service Untitled The blog about customer service and the customer service experience. David Copperfield.

Let Your Customers Count Cows

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Today’s customers have a strong need for speed. But, there is a way to slow the speed of service. Let your customers “count cows!”

Service Untitled» Blog Archive » The 2010 Fanati Award

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Service Untitled The blog about customer service and the customer service experience. Some were more “traditional&# and featured people talking about customer service while some of the others were more upbeat and engaging. The winner this year was a company called Pet Relocation.