Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

On The Job

AUGUST 25, 2011

Even without the bill, Alicea says many companies are beginning to take steps to reign in workplace bullying because of its bottom-line consequences: Bullying can cost a company $83,000 a year from absenteeism and stress-related issues. But businesses may have another incentive to offer such training.

2003 100

2003 Etiquette Training Email 100

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. Tags: Admin Assistant Training Professional Image. This does pose a real problem.

Etiquette 100

Etiquette 2007 2008 Travel 100

Office Dynamics

SEPTEMBER 28, 2015

Save your company money wherever you can. Remember, if you have to do something over, you are costing your company money. When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Focus on what you can do today.

Training 100

Training Promotion Skills Learning 100

Office Dynamics

MARCH 12, 2015

Private colleges may seem expensive but they offer many scholarships to help offset this cost. You have to show your executive and business owner how investing in your development will benefit them or the company. It is very hard for small business to find the money to support training. It can be a very hard sell.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

BMT Office Administration

OCTOBER 4, 2022

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

Filing 52

Filing 2020 Suppliers Social Media 52

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. This does pose a real problem. We even practiced the “right” way to shake someone’s hand.

Etiquette 100

Etiquette 2007 2008 Travel 100

Service Untitled

FEBRUARY 21, 2014

If you have ever tuned into the CBS show “Undercover Boss” where owners and corporate executives work undercover to examine their own companies, it is indeed an interesting concept that has aroused some significant awareness and changes in organizations. Ask a friend to order something; get an objective opinion.

Customer Service 40

Customer Service Etiquette Training Skills 40

Service Untitled

JANUARY 13, 2014

Companies are not inherently evil, nor are they always wrong. Research how the company handled it; they may have visited this particular problem in the past. Not every customer service representative is trained in conflict management and getting angry is surely not going to solve the problem. How was it resolved?

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Service Untitled

AUGUST 27, 2010

The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes. Senior managers have to be involved, instead of just delegating training to lower-level managers. So how does a company become process-focused?

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Office Dynamics

JUNE 22, 2015

It is in regards to an article I had read a while back called: E-mail Overload Costs Companies Billions in Lost Productivity. Follow our Company Page on LinkedIn. A White Elephant Called “e-Mail” I’m still digging through my Office Dynamics archives and found this great topic I want to share with you. Joan Burge.

Mentoring 100

Mentoring Goals AT&T Confidence 100

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

FEBRUARY 17, 2010

If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Nowadays, customers’ expectations are rising because companies are trying to find new ways to surprise and delight their customers.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

SEPTEMBER 13, 2010

Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. How does a summer surcharge ranging from $10 to $30 sound?

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites. They might take you up on it.)

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time? photo credit: all of olive.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

MAY 19, 2011

As customers we want to choose the companies we do business with based on personal recommendations, reviews, and past performances. So let’s make this a serious attempt to explain why customers complain and how any company can and should improve their customer service with a better proactive approach.

Customer Service 40

Customer Service AT&T Phones Training 40

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Take the example of an internet shoe company.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

JULY 30, 2010

It used to be only big companies like Starbucks or Best Buy who offered the programs, but if you have a company that provides excellent customer service experiences, these loyalty programs can keep existing customers, build loyalty, and increase new customers even in a recession. Customer loyalty programs are showing up everywhere.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 16, 2009

saves the company money. Customers contact companies to get questions answered or issues resolved. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. Saving money. Less time spent by representatives on the phone, over chat, etc.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

OCTOBER 13, 2010

People relate to affordable prices, cost efficiency, and good management. If I don’t get the proper combination, I really don’t feel any customer loyalty. It all figures into the equation, and customer service is right up there with quality.&# That’s what keeps all of us coming back.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. Brookes tells us that is what customers want.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

JUNE 15, 2010

Unfortunately we all know that bad employees cost us money, time and lost customers, so as we improve employee satisfaction and a lifetime of loyalty, we are improving everything about our customer service. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

JULY 26, 2010

While waiting with her, it was pretty hard not to notice the long lines, the uninformed staff, the costs, the lack of security, and even the lack of respect toward patients by certain hospital personnel. After all, Linda’s two-day stay for the removal of her appendix cost $78,236.40.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. In Europe it is not.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. It could save your company some money. Hotels usually have a scale they go by such as 40% if you cancel by a certain date, 60% if you cancel by another date and then 100% on the final date.

Time Zones 100

Time Zones IAAP Negotiating International 100

Service Untitled

OCTOBER 21, 2009

How exactly the call abandonment rate is defined varies from company to company and from phone system to phone system, but in general, the inbound call abandonment rate tracks the number of people who hang up before they start talking to an employee. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Office Dynamics

APRIL 30, 2015

Is Your Company Failing At Recognition Guest Post by Officeteam (4/14/2015). Make Your Boss Look Good [Part 2] (4/10/2015). 5 Ways to Thank the Assistants Who Help You Succeed (4/13/2015). How Well Do You Communicate? Guest Post by Judi Moreo (4/14/2015). How To Do More With Less Effort Guest Post by Adam Timm (4/15/2015). 4/15/2015).

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Service Untitled

MAY 12, 2010

Needless to say, “word of mouth&# is likely to discourage my sphere of influence about doing business with this company in the future. Perhaps the following suggestions might enhance any company’s customer satisfaction experience: Employees have to know that customers are number one. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Laughing all the Way to Work

FEBRUARY 24, 2009

Administrative assistants do more than just assist with the day-to-day activities of a company – in fact, for most employers, they’re Person Fridays without whom nothing gets done. .© Copyright Patricia Robb 2010 24 February, 2009 Guest Post: What Makes Virtual Administrative Assistants Work?

Time Zones 100

Time Zones IAAP Resume International 100

Service Untitled

OCTOBER 7, 2010

After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. What I wasnt aware of was the many changes the family will have to make to their home to make it habitable for young Owen. Business Writing Guidelines for 2008 C or cc or copy?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100