Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

It’s ironic that although many companies once worried about lost employee productivity because of time spent on Facebook, now these skills are desirable! Remember your etiquette in all settings is vital, even when they are “virtual” settings! Company-wide Social Collaboration Sites. Encouragement to participate on Facebook.

Networking 100

Networking Social Media Etiquette Facebook 100

Allwork

NOVEMBER 6, 2023

So it’s larger companies, more 100 employees where they’re fitting out and managing that whole space themselves. It costs so much with some of this equipment as well. And it’s interesting to think how for those companies that don’t need to be in city centers, how their employees could live further afield.

AT&T 275

AT&T Environment Travel Restaurants 275

Office Dynamics

JUNE 27, 2016

Is your company cost conscious therefore keeping the temp in the office higher than you would like it? Bonus Video about Webinar Etiquette by Joan Burge. Start off by choosing the best clothing for the day ahead of you. Think about your office. Are you near a window where the sun shines in at certain times of the day?

Temping 183

Temping Etiquette Clothes Travel 183

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The lady that disapproved used to work for a very corporate company and happened to be my boss because she was the CEO's assistant. The link is that original post.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. This does pose a real problem. We even practiced the “right” way to shake someone’s hand.

Etiquette 100

Etiquette 2007 2008 Travel 100

Office Dynamics

OCTOBER 1, 2009

With the flu season upon us as well as colds cropping up, people are wondering about the proper etiquette for shaking hands. It’s funny that this question would be asked of me today, as I was just speaking on business etiquette in Raleigh, NC. This does pose a real problem. We even practiced the “right” way to shake someone’s hand.

Etiquette 100

Etiquette 2007 2008 Travel 100

On The Job

AUGUST 25, 2011

Even without the bill, Alicea says many companies are beginning to take steps to reign in workplace bullying because of its bottom-line consequences: Bullying can cost a company $83,000 a year from absenteeism and stress-related issues. I think there's a real need for email etiquette to be taught in workplaces today," he says.

2003 100

2003 Etiquette Training Email 100

BMT Office Administration

OCTOBER 4, 2022

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

Filing 52

Filing 2020 Suppliers Social Media 52

Service Untitled

FEBRUARY 21, 2014

If you have ever tuned into the CBS show “Undercover Boss” where owners and corporate executives work undercover to examine their own companies, it is indeed an interesting concept that has aroused some significant awareness and changes in organizations. photo by: olarte.ollie.

Customer Service 40

Customer Service Etiquette Training Skills 40

Office Dynamics

SEPTEMBER 28, 2015

Save your company money wherever you can. Remember, if you have to do something over, you are costing your company money. It may seem like it takes forever, but it will eventually end. Focus on what you can do today. Think lean and streamline processes wherever you can. Spend but spend wisely.

Training 100

Training Promotion Skills Learning 100

Service Untitled

JANUARY 13, 2014

Companies are not inherently evil, nor are they always wrong. Research how the company handled it; they may have visited this particular problem in the past. The golden rules of customer loyalty It’s well recognized amongst all business owners that it cost. How was it resolved?

Customer Service 40

Customer Service Etiquette Medical AT&T 40

Office Dynamics

MARCH 12, 2015

Private colleges may seem expensive but they offer many scholarships to help offset this cost. You have to show your executive and business owner how investing in your development will benefit them or the company. What about taking advantage of training from Skillsoft or an employee training through your company?

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

JUNE 22, 2015

It is in regards to an article I had read a while back called: E-mail Overload Costs Companies Billions in Lost Productivity. Follow our Company Page on LinkedIn. A White Elephant Called “e-Mail” I’m still digging through my Office Dynamics archives and found this great topic I want to share with you. Joan Burge.

Mentoring 100

Mentoring Goals AT&T Confidence 100

Professional Assistant Blog

JANUARY 14, 2008

Using e-mail is a great tool, especially if you are trying to cut down on company costs via international phone calls and postage fees. Another point I would like to stress is to archive your e-mails for a certain period of time that either you or your company feels would be appropriate. At least you will have proof of it.

2008 100

2008 Cubicle Google Docs 2007 100

Service Untitled

AUGUST 27, 2010

The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes. So how does a company become process-focused? First, each company has to prepare. Companies need a mission statement so they can identify their key processes.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Professional Assistant Blog

OCTOBER 9, 2008

You can purge the files as needed, depending on your companys situation and/or policy. Call logs can easily be viewed using a spread sheet for cost analysis purposes. R emember to create a filename for each year, so you can keep yourself organized. So try creating a spreadsheet yourself and let me know how it works out for you.

Phones 100

Phones 2008 Cubicle 2007 100

Service Untitled

FEBRUARY 17, 2010

If you are a company that claims to have superior customer service, people will come to you with the expectation of receiving top-notch service. Nowadays, customers’ expectations are rising because companies are trying to find new ways to surprise and delight their customers. It is also about how you measure good service.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

MARCH 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. How does a summer surcharge ranging from $10 to $30 sound?

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites. They might take you up on it.)

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Take the example of an internet shoe company.

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

MARCH 16, 2009

saves the company money. Customers contact companies to get questions answered or issues resolved. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. Saving money. Less time spent by representatives on the phone, over chat, etc.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

JULY 30, 2010

It used to be only big companies like Starbucks or Best Buy who offered the programs, but if you have a company that provides excellent customer service experiences, these loyalty programs can keep existing customers, build loyalty, and increase new customers even in a recession. Customer loyalty programs are showing up everywhere.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. Brookes tells us that is what customers want.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

SEPTEMBER 8, 2010

Top companies recognize how this tremendous force can bring customer satisfaction, able suppliers to productively be in involved in the company’s best interest, and consequently mean profitability as all the cogs operate in a synchronized manner. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

JUNE 15, 2010

Unfortunately we all know that bad employees cost us money, time and lost customers, so as we improve employee satisfaction and a lifetime of loyalty, we are improving everything about our customer service. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time? photo credit: all of olive.

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

JULY 26, 2010

While waiting with her, it was pretty hard not to notice the long lines, the uninformed staff, the costs, the lack of security, and even the lack of respect toward patients by certain hospital personnel. After all, Linda’s two-day stay for the removal of her appendix cost $78,236.40.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

APRIL 8, 2010

Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly. Stay away from the agent who doesn’t seek workable options to solve problems and blames others in the company.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

SEPTEMBER 13, 2010

Even with the realization that staff has had to be reduced because of climbing costs and less business, current employees should not be left just walking the plank. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better. Even small details can lead to large rewards.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 21, 2009

How exactly the call abandonment rate is defined varies from company to company and from phone system to phone system, but in general, the inbound call abandonment rate tracks the number of people who hang up before they start talking to an employee. email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Office Dynamics

APRIL 30, 2015

Is Your Company Failing At Recognition Guest Post by Officeteam (4/14/2015). Make Your Boss Look Good [Part 2] (4/10/2015). 5 Ways to Thank the Assistants Who Help You Succeed (4/13/2015). How Well Do You Communicate? Guest Post by Judi Moreo (4/14/2015). How To Do More With Less Effort Guest Post by Adam Timm (4/15/2015). 4/15/2015).

2015 100

2015 Administrative Professionals OfficeTeam Staples 100