Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. I’l created a little booklet that offers 105 ways to put customers first.

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Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

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Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER.

Customer Service 100

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

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Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

Customer Service 100

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Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

Customer Service 100

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Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

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Professional Assistant Blog

DECEMBER 19, 2011

I would do e-mails, phone calls, updating clients' calendars, word processing, etc. All of my services are listed on my new site. Having said that, I am starting a Virtual Assistant business. You might be asking what this is. In a nutshell, it's doing any sort of administrative work from the comfort of my own home.

Calendars 100

Calendars Phones Microsoft Access Microsoft Excel 100

LEADERASSISTANT.COM

NOVEMBER 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Dozens of times throughout the day, you refresh your phone to see if you have new emails.

Email 66

Email Management Confidence Policies 66

The Small Business Blog

MAY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Use a specific business calendar to keep a reminder of your schedule. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

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Ideas.Ted

JULY 8, 2021

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service. No company just lopped a day off their calendar.

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Carbon Footprint 2020 Salary 2019 145

Andrea Kalli

MAY 6, 2010

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task.

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Twitter Social Media Microsoft Outlook Customer Service 100

Musings of a High-Level Executive Assistant

OCTOBER 8, 2013

I have never worked at a food consulting company, per se, but I did waitress for a couple of years, I am a foodie, I work with food vendors a lot, and I strongly believe in customer service being vital in ANY role regardless of job title or company. I’ll answer you question in severals ways just to be thorough.

Salary 40

Salary Customer Service Promotion Calendars 40

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.

IAAP 100

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Musings of a High-Level Executive Assistant

MARCH 3, 2013

Surely, as executive assistants we may feel this way when we have to do all the boring stuff - filing, expenses, travel, calendaring, and phones. As an executive assistant, I knew I wasn't curing cancer or inventing anything, but that customer service role and making a difference in one executive's life was meaningful for me.

Customer Service 40

Customer Service Gifts Finance Calendars 40

Musings of a High-Level Executive Assistant

JANUARY 15, 2013

Others love the phone. This way it’s already on your calendar as something to do. This is what makes people feel special, cared for, and trains them not to worry because you have everything under control. Be mindful if people respond to a certain type of communication better or who’s on top of stuff or not.

UPS 40

UPS Finance Email Calendars 40

The Small Business Blog

OCTOBER 31, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Look at you calendar and write next to each meeting how long it should take and stick too it. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Small Business Blog

NOVEMBER 7, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You guessed it, as soon as I had done that my new computer started having problems, no calendar or address book data anymore,then my email started going and so on – I rebooted and that was that – I could no longer log in.

2007 100

2007 Keyboards 2008 2009 100

Laughing all the Way to Work

JULY 12, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. Minute taking made easier. Dealing in real time. When your voicemail goes awry. 411 Look Up 411.ca

2010 100

2010 Interviewing Time Zones IAAP 100

Success

DECEMBER 21, 2022

Call one of your children on the phone. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg. Schedule a regular date night on your calendar with your spouse. Plan your next day’s schedule and prioritized to-do list before you leave work. Take a nap.

Mentoring 346

Mentoring Goals Clothes Expenses 346

The Small Business Blog

NOVEMBER 17, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk To orchestrate this approach, you have to have a carefully monitored calendar to get your timings right. You can also get on the wrong side of suppliers, meaning higher rates and less helpful service. External Links External Links SynergyOne.co.uk

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LEADERASSISTANT.COM

OCTOBER 15, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. So I think those two things are basically what an executive support role position does. So, you know, instances like that.

AT&T 82

AT&T Mentoring Gossip Confidence 82

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

The reality of being an EA is that while the phones, calendar, and travel are essentially the same in every office your boss and your team are always unique people with their own work styles and needs.

Temping 40

Temping Cover Letter Interviewing Resume 40

The Small Business Blog

MAY 10, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Seems to me that a lot more SME are using google services now. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. External Links External Links SynergyOne.co.uk

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

FEBRUARY 16, 2010

As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? I start by scouring the shelves of books we have and realize that the copy I am SURE WE HAVE SOMEWHERE can’t be found. YOU ARE OPEN???

Learning 100

Learning Customer Service 2009 2008 100

The Small Business Blog

OCTOBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk This type of surveillance is so advanced and allows us to be able to view our business remotley, from your PC and even our mobile phone. Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us.

2007 100

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Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. and you can even use color coding in your calendar to indicate task types.

Customer Service 69

Customer Service AT&T Assertiveness Social Media 69

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# Words People Read.&# “Nope. You are offering them sales.

Customer Service 100

Customer Service 2009 2008 2005 100

Musings of a High-Level Executive Assistant

JUNE 5, 2019

While waiting, I’m reading articles on my phones and checking in and touching base with someone in Hawaii. We get that bigger and better paying projects come along, but there was also no diplomatic finessing that is the mark of amazing customer service and client relations. And the greater the offense, it must be a phone call.

Phones 40

Phones Interviewing Travel Email 40

Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Throw in collaboration and communication tools like Slack, workflow managers, chat, text, *gasp* the phone… and the idea of unplugging becomes downright laughable. and you can even use color coding in your calendar to indicate task types.

Customer Service 40

Customer Service AT&T Assertiveness Social Media 40

Recruit CRM

NOVEMBER 8, 2021

Most ATS nowadays integrate seamlessly with google/outlook calendars and various email systems. That's why it's highly significant that the ATS you're choosing is able to provide you with the best customer support, something which is immediate and professional. In my career, they would rank as the best ever in customer service.

Resume 69

Resume Agencies Social Media Interviewing 69