Calendars Customer Service Phones Purchasing 
Make or Break Moments
FEBRUARY 25, 2010
“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.
Make or Break Moments
JANUARY 29, 2010
His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??
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Make or Break Moments
MAY 20, 2010
Isn’t the goal to make it easy for our customers/prospects to do business with us? If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? You Betcha! So what is the first step?
Make or Break Moments
MAY 11, 2010
I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.
The Small Business Blog
MAY 16, 2010
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Use a specific business calendar to keep a reminder of your schedule. Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. External Links External Links SynergyOne.co.uk
Andrea Kalli
MAY 6, 2010
By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. Andrea I know, I know.it
The Office Professionals Place
AUGUST 13, 2009
Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.
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