Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.

Social Media 100

Social Media Etiquette Facebook Networking 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! He sent me an e-mail saying his computer-based web phone had unexpectedly stopped working. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Send no more than one news story a day.

Networking 100

Networking Social Media Etiquette Facebook 100

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

Office Dynamics

MARCH 23, 2015

Pick up the phone and speak to the person? Written or e-mailed messages, or quick phone calls, are most effective. Write back and ask for clarification? Craft a carefully worded reply that remains positive and avoids any possible negative interpretation (skirting potential conflict)? None of the above? The best solution is “c”.

Skills 100

Skills Etiquette Phones Goals 100

Office Dynamics

MAY 27, 2014

Does it make any difference whether you IM or phone someone? Admin Assistant Training Career Management Communication Skills Etiquette building relationships with coworkers choosing the right method of communication face to face communication human moments office communication when to call not email' Joan Burge.

Skills 100

Skills Etiquette Social Media Mentoring 100

BMT Office Administration

OCTOBER 4, 2022

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”.

Filing 52

Filing 2020 Suppliers Social Media 52

Service Untitled

JUNE 29, 2011

Organizations that help their employees succeed don’t judge their agents by how quickly they get people off the phone or the number of calls they handle within an eight-hour shift. Here are some suggestions an organization might consider: Have a training program that helps customer representatives deal with people.

Customer Service 40

Customer Service Training Social Media Twitter 40

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Step It Up VA Coaching

OCTOBER 25, 2012

And email etiquette is a big deal, so always use complete sentences, etc., Why not purchase a ticket to their next training call, or product they’re launching? .” When sending emails to your client, take the time to address them by name, like “Hi, Susan,” or “Dear Jim.” and proof your email before you send it.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. Thanks to Peter Coombs of FRONTLINE Training & Consulting. From Clutter To Actionable Information. A pile of business cards is simply clutter.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Professional Assistant Blog

OCTOBER 13, 2008

The more difficult macros are the ones that are programming code related and require knowledge of Visual Basic (you can find some books here) , which unfortunately, I have no training in. I am going to show you how to record a simple macro function and to implement it.

Microsoft Word 100

Microsoft Word 2008 Keyboards 2007 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.

Customer Service 40

Customer Service Verizon Staples Phones 40

Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. in our area.

Networking 100

Networking 2004 2009 Etiquette 100

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. Introducing Emily Post's Guide to Business Etiquette for the 21st Century. Introducing Emily Post's Guide to Business Etiquette for the 21st Century.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Everyone up here calls him Obama and our Prime Minister is called Harper. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. The best commercial is one that can be viewed over and over and still elicit the same laugh.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Office Dynamics

DECEMBER 15, 2016

Grab your techie a geek-chic Nerd Herder Gadget Wallet to keep his headphones, charging cords, flash drives, phone, cash and cards organized and close at hand. Look for tickets to a beer tasting event or brewery tour. For the Tech Geek. For the Movie Lover.

Gifts 100

Gifts Holidays Restaurants Travel 100

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. They each had forward-thinking employers who allowed them to have vision and encouraged them to work towards their goal and made room for that new role within their organization.

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

OCTOBER 4, 2010

Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. Land’s End boasts as being first in customer services dating back to the early 80′s and being the first retailer to offer toll-free phone ordering. There are no.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Service Untitled

JUNE 30, 2010

Remember train, train, train. Employees need to be trained in handling customers and how to address them. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Depending on the size of your business, opening the causeway to more traffic may also demand more employees. At a local.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Another helpful site I refer to for protocol on addressing officials is www.formsofaddress.info. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. This is where standards of KPI or Key Performance Indicators come into play.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100