Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. The post Telephone Screening and Etiquette Skills for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training. Communication Skills Etiquette TelephoneTheir importance hasn’t diminished in our modern world of text messages, e-mails, and online chats. What exactly am I talking about?

How To Practice Good Business Card Etiquette

Office Dynamics

Did you know there are etiquette rules for giving and receiving cards? There are many books that discuss this etiquette point. The post How To Practice Good Business Card Etiquette appeared first on Office Dynamics. I’m preparing to attend and present at the Admin Pro Forum event in Orlando, Florida next week. It reminded me that when we attend a major conference we have the opportunity to meet so many great people.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

All the free training we offer in one place!

Office Dynamics

Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. As the year’s passed we continued to add in a few additional programs >v iew our free video programs < We hear from assistants on a daily basis that they love our training materials but they work for a nonprofit or their organization doesn’t believe in training the administrative professionals. More free assistant training at your fingertips.

2015 168

Business Etiquette - Webinar

Office Dynamics

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Etiquette expert, Anna Post, Emily's great-great granddaughter will present this program via our friends at Business Management Daily. Wishing you all the best with your training. Email etiquette.

BUSINESS ETIQUETTE: What Hasn’t Changed

Office Dynamics

Marilyn Pincus is a talented author and business etiquette expert. If you’re training newly hired employees or mentoring to an assistant you may want to mention that once they nail business etiquette basics they will use them forever. The flipside is; as your value to the executives you support increases your command of business etiquette expands. Awareness” is a subtle component of good Business Etiquette. Admin Assistant Training Etiquette

BUSINESS ETIQUETTE: What Hasn’t Changed

Office Dynamics

Marilyn Pincus is a talented author and business etiquette expert. If you’re training newly hired employees or mentoring to an assistant you may want to mention that once they nail business etiquette basics they will use them forever. The flipside is; as your value to the executives you support increases your command of business etiquette expands. Awareness” is a subtle component of good Business Etiquette.

Elevator Etiquette 101: Going Up?

Professional Assistant Blog

Home About Me Advertise Elevator Etiquette 101: Going Up? You reminisce about that Seinfeld episode where Elaine gets stuck on the subway and starts talking to herself about how the train isn’t moving and starts to get claustrophobic. Can you think of any more etiquette related items while riding the elevator?

2008 100

Etiquette Lessons for the Company Picnic

45 Things

Such events are often seen as a way to let your hair down and enjoy time away from the office, but they’re also a minefield of potential etiquette disasters that can derail your career. If you’re going to be attending a summer office event, here are a few rules from etiquette experts: Don’t ditch the event. Only bring your dog if you’ve gotten a clear sign that others will be doing the same and Fido is well trained enough that he won’t piddle in the pool or bite anyone’s ankle.

Training On-line

Laughing all the Way to Work

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!" Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

12 Days of Christmas Webinar: Question and Answer with Joan Burge

Office Dynamics

Admin Assistant Training Attitude Career Management Communication Skills Difficult People Etiquette Interpersonal Skills Problem Solving Professional Image Self Development Time Management Uncategorized Workplace Tools #careeradvice 12 Days of Christmas administrative assistant adminskills assistant books for assistants career portfolio etiquette executive assistant free webinar gift giving Joan Burge negative coworkers professional development professional goals Q&A tips for assistants

2016 167

Who Is Office Dynamics International?

Office Dynamics

At Office Dynamics International we are celebrating 25 years of serving the administrative profession. Perhaps you’ve known us for a long time or you’re new around here. Either way, we want you to know who we are and what we believe. We Passionately Believe. The administrative role is a noble calling. In a “Career of Choice” mentality. “Falling into a job” will never compare to “falling in love with your career.”

Celebrating Administrative Professionals

Office Dynamics

Administrative Assistants Rock! Join our April Blog-A-Thon. April is just around the corner and we love celebrating administrative professionals! This is the month we can (and will) celebrate in a big way. In honor of Administrative Professionals Week (4/20 – 4/24) and Office Dynamics 25th Year in business educating administrative professionals and their executives, we are bringing back our Blog-a-Thon.

Do Not Disturb - Training In Progress

Professional Assistant Blog

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? If you are on a training course via your computer (WebEx) and listening in to the presenter, you want your full attention on the seminar or workshop that you are attending at your cubicle.

2008 100

Blog-a-Thon Bonus Announcement

Office Dynamics

BONUS BONUS BONUS!!! Get Bonus Entries In Our Blog-a-Thon For The Administrative Profession. For those of you who are participating in our blog-a-thon this April we want to give you even more ways to get entered to win. Announcing BONUS entries with social sharing. You MUST hashtag your past #adminblogathon in order to be entered for the bonus entries. Example of a Tweet or Facebook Post: This article changed my life [add your favorite article link] #adminblogathon.

2015 151

The Perfect Gift for Everyone in Your Office

Office Dynamics

Admin Assistant Training Career Management Etiquette Trending #careeradvice admin etiquette executive assistant gifting at the office gifts for co-workers holiday party office celebration office christmas party office gifts perfect gift presents at the office professionalismHappy cheerful colleagues celebrating christmas party in office smiling giving presents.

Gifts 107

Accepting Feedback (The positive kind!)

Office Dynamics

Admin Assistant Training Admin Tips Assistant Training Etiquette accepting compliments affirmation communication etiquette feedback grace gratitude how to accept positive feedback positive thank you <Guest Post by Judi Moreo> How are you accepting feedback? Positive feedback, that is. It’s amazing how few people know how to handle positive feedback. Actually, it’s as much of an art as handling criticism.

2015 105

Revolutionary Insights Into Self-Leadership for Administrative Professionals

Office Dynamics

This is a replay of the free webinar offered June 2016 titled Revolutionary Insights Into Self-Leadership (for administrative professionals). Administrative professionals don’t typically think of themselves as leaders; even the most successful struggle with the idea! After all, leaders are the people we work for, right? They guide the organization, make important decisions and steer the team toward success.

Joan’s Greatest Administrative Secrets Revealed!

Office Dynamics

Thousands of employees tell me they can’t attend training because their company won’t pay for it. Welcome to April. Wow, where is the time going? April is one of my favorite months because, here at Office Dynamics, we get to celebrate the wonderful accomplishments of those in the administrative profession! In case you are not aware, Administrative Professionals Week is April 24 – 28. But we celebrate the entire month of April.

2017 168

Emotional Intelligence for Administrative Assistants

Office Dynamics

The post Emotional Intelligence for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training. Attitude Career Management Communication Skills Conflict Resolution Etiquette Interpersonal Skills Problem Solving Self DevelopmentI have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day!

2019 175

The Top 3 Skills That Make Administrative Assistants Stand Out

Office Dynamics

When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”. We know that investing in a comprehensive training program like World Class Assistant is a big decision. Administrative professionals are always asking us what it takes to really stand out in the workplace. After all, it’s a competitive market out there! If you really want to make a name for yourself and get ahead, it takes more than just skimming the surface.

2017 161

Qualities Of A Great Assistant

Office Dynamics

What qualities do assistants think you need to be a great assistant? Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Over the years, I have collected more than 300 ideas. I recently came across this list from one of my classes and wanted to share it. If you are an assistant reading this blog, check off the ones that describe you.

2015 164

Looking Forward With Intention [Free Webinar for Assistants]

Office Dynamics

It’s hard to believe another year is nearly over. Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Perhaps you can relate to those feelings? This free monthly webinar series has given us the opportunity to get to know so many more of you than ever before.

2015 102

‘Tis the Season to Advance Your Career

Office Dynamics

Career Management Etiquette Motivators Workplace Tools Self Development Professional Image Assistant Training Admin Tips workplace career etiquette advance your career holidays tips for advancing your career during the holidays office parties annual check-upCan you feel the excitement of the holiday season? Did you know the holidays can be the perfect time to advance your career?

2015 100

Choose to Avoid Negative Talk In The Office

Office Dynamics

When planning upcoming seminars, conferences, and training – see how they line up and teach you strategies that you can bring back and implement in your workplace. Put together a presentation showing your executive the benefits of the training. Imagine this… There is a huge fiery dragon roaming the earth. Some days, the dragon is a little more tame and other days the dragon is on a rampage breathing fire. Do you know this dragon?

2015 165

Developing Your “Wow” Factor

Office Dynamics

We know that investing in a comprehensive training program like World Class Assistant is a big decision. Admin Assistant Training Attitude Career Management Communication Skills Conflict Resolution Creativity Difficult People Etiquette Executive And Assistant Partnership Free Webianrs Interpersonal Skills Leadership Mgr/Asst Team Organizational Skills Problem Solving Productivity Professional Image Self DevelopmentSome assistants have it. Some assistants don’t.

2017 137

Why Being An Executive Assistant Is A Rewarding Career

Office Dynamics

In honor of Administrative Professionals Day, I want to share my thoughts on why I believe being an executive assistant is a rewarding career. When people tell me, “Anyone can do that job,” it bothers me. It tells me that person doesn’t really know what it takes to be a great assistant. I hear it from both sides of the desk. I hear assistants talk about their job or the profession as if it is no big deal.

2016 160

Create a training plan that helps customer service representatives succeed

Service Untitled

Here are some suggestions an organization might consider: Have a training program that helps customer representatives deal with people. Give customer service personnel the authority and training to resolve conflicts. The value of roleplaying in customer service training The typical customer training course teaches agents what a customer. Employing company vision in customer service training Every company needs a motivational vision; what you want your.

Why e-Mail Isn’t Always Your Best Option

Office Dynamics

Admin Assistant Training Assistant Training Communication Skills Etiquette Self Development Technology e-mail effective communication finding the best way to communicate getting your message across at work managing your executive's email white elephant called e-mailA White Elephant Called “e-Mail” I’m still digging through my Office Dynamics archives and found this great topic I want to share with you.

2015 149

Living Your BIG & Bold Life [Upcoming Event]

Office Dynamics

Announcement: Our next free webinar in our celebration series is open for registration. Living Your BIG & Bold Life with Joan Burge. May 7, 2015. 10:00 – 11:00 AM Pacific Time. Register Now, It’s a free event! Working women hold a unique position in our society. We juggle family, business demands, and social lives. But all too often, we encounter resistance. Glass ceilings, stereotypes, and the physical limitations of time all attempt to hold us back.

2015 130

Hired, then abandoned–how to become part of the team?

Office Dynamics

Admin Assistant Training Assertive Career Management Communication Skills Interpersonal Skills Networking Problem Solving Self Development Teamwork Admin Pro Forum Business Management Daily co-workers communication skills creating a network getting to know your co-workers Joan Burge in Orlando meeting new people networking new hire question and answer workplace culture workplace etiquette

2016 113

Thank you for joining our Admin Blog-a-thon, what’s next?

Office Dynamics

Wow, what a fabulous April! Did you have the most incredible Administrative Professionals’ Week this year? Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. IAAP teamed up with Staples to #CelebrateAdmins.

2015 116

Communication Skills That Have Impact…Choose The Right Medium

Office Dynamics

Admin Assistant Training Career Management Communication Skills Etiquette building relationships with coworkers choosing the right method of communication face to face communication human moments office communication when to call not email In the 21 st century, we have so many ways to communicate. Is each communication medium interchangeable? Should you use whichever one is fastest or most convenient for you? Does it make any difference whether you IM or phone someone?

2014 160

My Coworkers Appear Frustrated with My Disability

Office Dynamics

Admin Assistant Training Admin Tips Attitude Career Management Communication Skills Etiquette Interpersonal Skills mistakes at work Problem Solving business management dail co-workers different abilities discussions frustrations at work hearing Q&AIt’s just a common, minor handicap–so why does it frustrate staff so much? Question: “I wear a hearing aid, but still I often have the need to ask co-workers to repeat things.

2015 130

Social Networking Tips for Executive and Administrative Assistants

Office Dynamics

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

Social Networking Tips for Executive and Administrative Assistants

Office Dynamics

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

Social Network Tips for Assistants

Office Dynamics

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

3 Simple Steps to Improving Communication Skills

Office Dynamics

Admin Assistant Training Career Management Communication Skills Etiquette Interpersonal Skills Mgr/Asst Team Motivators Self Development best method of communication better conversations clarification communicate with co-workers communicate with excellence communicating improving communication skills relationship management team communication trust in the workplace workplace communications You cannot afford to take the critical skill of communication for granted!

Skills 104

How Assistants Can Use Social Networking

Office Dynamics

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

Assistants Can Use Social Media To Their Advantage

Office Dynamics

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer In today’s technology-centric workplace, many employers want employees to be savvy with social networking … especially in tech fields, marketing, public relations and media.

Our Totally Free Thank You Gift

Office Dynamics

Admin Assistant Training Attitude Career Management Communication Skills Cost Effective Creativity Difficult People Etiquette Leadership Mgr/Asst Team Multiple Managers Networking Organizational Skills Problem Solving Professional Image Self Development Stress Management Teamwork Technology Time Management Travel Workplace Tools amazon kindle appreciation collaboration free gift free kindle ebook gift for assistants special offer Who Took My Pen Again

Gifts 100

Anatomy of an Executive Assistant Infographic

Office Dynamics

Assistants go out on a limb so their bosses won’t have to lift a finger. Excellence for them is not just a goal, but a habit. This infographic is part of a series celebrating administrative excellence. Find out more at ‪ #‎BehindTheSuccess‬: The post Anatomy of an Executive Assistant Infographic appeared first on Office Dynamics.

2015 204

Can knowing which fork to use help you in your career?

Laughing all the Way to Work

Do people pay attention to our table etiquette when we are entertaining a client, having a lunch interview or when we are at a work function? There are etiquette schools that teach business executives , and others who want to invest in their career, how to act in public. I assumed she had either been trained in this art or because of her job of meeting so many people she had become good at small talk. Is there an etiquette on how to say goodbye?

2008 100

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. ” Why is this important to customer service success and how do you train employees to recognize and act on unexpressed needs? Q: What metrics or qualitative data does Ritz-Carlton use to measure customer service training success (How do you know it’s working)? Q: What are the biggest mistakes companies make when training customer service staff?