Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Here’s a timely example of how one administrative assistant used an internal board to efficiently find a solution for a problem half-way around the globe: Example: “I have a Yammer account at my company. Social Networking Tips.

Networking 100

Networking Social Media Etiquette Facebook 100

The Office Professionals Place

APRIL 22, 2015

We know it as a day to celebrate those who make an impact by assuming managerial-like responsibilities in a work environment that nowadays, require more than just a typing skill and pleasant phone etiquette. For example, how many times have you caught a mistake before anyone else, especially the boss?

Administrative Professionals 100

Administrative Professionals Etiquette International Confidence 100

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

For example, I set up a sales dial-in call with about 40 people from every continent on the call. I sat at my kitchen table watching my phone blow up while people were emailing and IM’ing me all at the same time wanting to know why they couldn’t get on the call. So far the only mistakes I’ve made have been minor.

Attire 40

Attire Etiquette Clothes Time Zones 40

Office Dynamics

MAY 27, 2014

Does it make any difference whether you IM or phone someone? For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry; a credit request on your account; inquiring for information on a job posting; and so much more. And when should you use letter correspondence?

Skills 100

Skills Etiquette Social Media Mentoring 100

BMT Office Administration

OCTOBER 4, 2022

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. For example, suppose they found an exemplary customer support call where the employee was courteous and knowledgeable. In small doses, this isn’t too big of an issue.

Filing 52

Filing 2020 Suppliers Social Media 52

Tips From T. Marie

AUGUST 19, 2011

Despite iPads, 3D television, and the wonders of Skype , one of technology’s greatest wonders, in my own opinion, is the cell phone. It seems in a matter of 10 years (10 years ago I had my first Nokia bar phone), we have gone from owning ‘mobile telephones’ to ‘mobile do-everything devices’. Can we text an RSVP?

Social Media 100

Social Media Phones Staples Facebook 100

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The example of how it could be misconstrued wasn’t helpful to you, but nonetheless, what she was saying was, “My focus is on your social etiquette behavior and I am pointing it out to you.”

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Professional Assistant Blog

JANUARY 30, 2008

The spreadsheet might contain other types of data, but is similar to this example? checked (in this example). Imagine your boss comes to your desk and asks you to provide him/her with details of how much each firm earned in revenue on this spreadsheet. You think to yourself, how can I do this quickly, without much manual work?

Microsoft Excel 100

Microsoft Excel 2008 Google Docs Cubicle 100

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Professional Assistant Blog

JULY 24, 2008

For example, I receive an e-mail from my direct supervisor. No, you are not making your screen more lively - well, if thats what you are intending to do, then go ahead. When e-mails come in and you have set up your colors, you will notice that you have prioritized them by color. Then I have my faxes set up as green.

2008 100

2008 Cubicle Fax Google Docs 100

Professional Assistant Blog

MARCH 4, 2008

If you need immediate assistance or information about the (question/issue), please contact (delegate’s name, e-mail address, phone number). For example: Advertising inquiries, please contact John Doe at john.doe@company.com Billing inquiries, please contact Jane Smith at jane.smith@company.com And so on and so forth.

Microsoft Outlook 100

Microsoft Outlook 2008 Cubicle 2007 100

Professional Assistant Blog

JANUARY 9, 2008

For example, if I have Microsoft Excel XP and would like to send a file to a client that only has Microsoft Excel 97 (which was a horrible disaster for Microsoft, since there were quite a few bugs in this version), you could save the file as a Microsoft Excel 97 version. I remember in the past that you can always downgrade files.

2007 100

2007 Filing Microsoft Excel Microsoft Word 100

Professional Assistant Blog

AUGUST 21, 2007

Here is how to calculate the difference between two numbers as a percentage: For example, your earnings are $2,342 in November and $2,500 in December. It kept providing me topics that werent relevant to the particular answer I was looking for. I then checked Excels help file and there it was.

Google Docs 100

Google Docs Cubicle 2008 2007 100

Professional Assistant Blog

OCTOBER 8, 2008

F or example, if you want to make a million dollars before you die, write out exactly what you want and how you will achieve this. Another thing that helps people to get motivated is by writing some sort of mantra on a piece of paper or printing it out. This way, when you sit down, you can read it each and every day.

Cubicle 100

Cubicle 2008 Google Docs 2007 100

Professional Assistant Blog

OCTOBER 7, 2008

For example, you want to spend one hour on a particular project. But of course, you don’t want to disturb others around you with the bell going off or some even have chickens clucking as the alarm. To avoid this, try using an online timer instead. Virtual Stopwatch gives you the option to set a predetermined amount of time.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

AUGUST 29, 2008

For example, I will try to work on task A for 1 hour. Narrow them down to the amount that you can manage (usually 3 - 5), but some people can do more or less. Move all of the other tasks to the next day or time that you can tackle them. Next, add a time frame to each task. Then I will work on Task B for 30 minutes and so on and so forth.

Microsoft Outlook 100

Microsoft Outlook 2008 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 27, 2008

For example, if I need to send out a newsletter to all clients, I would call it "Newsletter" At this point, you would just start up a new e-mail, click on the "To:" button and select "Newsletter" from your address book. Add New, of course, would be used to add a brand new contact.

UPS 100

UPS 2008 Cubicle Microsoft Outlook 100

Professional Assistant Blog

SEPTEMBER 14, 2007

Heres an example of what happened with me. The downfall of outsourcing is that youre not sure if the quality of the work will be presented, since you are relying one someone or a company to do the work for you and might not be to your standards.

2007 100

2007 2008 Cubicle Google Docs 100

Laughing all the Way to Work

OCTOBER 20, 2007

For example you should discuss these: Singing, humming or other distracting noises, smoking, drinking coffee or any liquids and eating Plan ahead for pit stops What happens if you want to take a detour? Snake on a Bus Probably the worst I heard is the man who got on a busy bus with a large snake in his backpack. How about you?

Etiquette 100

Etiquette Phones AT&T Forms 100

Professional Assistant Blog

AUGUST 28, 2008

Note: Make sure to add the time in the meeting schedule (for example: Meeting with client, 1:00 pm Calgary time), so the manager knows that this is the correct time to meet with this client. Now you can see by the picture below that the new time zone has been added. You can now add in the meeting details for this time zone.

Microsoft Outlook 100

Microsoft Outlook Time Zones 2008 Cubicle 100

Loosely Speaking

FEBRUARY 11, 2009

The usual etiquette of not blogging or Tweeting while in meetings didn’t apply during the meetup; interestingly, many were online and were actively sending links to one another as we talked, or blogging about what was said, or just Tweeting the meeting’s details. in our area. Join us on Wednesday, April 8, 9:00 a.m.

Networking 100

Networking 2004 2009 Etiquette 100

Professional Assistant Blog

OCTOBER 30, 2008

Explain to him that youre in a situation where you feel unproductive and give some examples. I usually follow up ever 3 business days on outstanding items. Another thing that I can suggest is to have a meeting with your boss. M ention him that you are here to help in any way you can. Remind him that this is why he hired you.

2008 100

2008 2007 Cubicle Google Docs 100

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. I do as I advise people when I consult on business and social media etiquette. Image And Etiquette Consulting & Public Speaker. Booking Notebook.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Professional Assistant Blog

MARCH 20, 2008

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. This can be a rewarding career change for those suited to this type of work.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. For example, addressing the Minister of (insert govt agency here) is it Honourable so and so or Mr. or Ms. Everyone up here calls him Obama and our Prime Minister is called Harper.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Musings of a High-Level Executive Assistant

SEPTEMBER 27, 2010

For example, if my boss was invited to a movie premiere, I would take a post-it note and write: You are free this evening. Money/gifts contributions etiquette. Answer the phone so the caller only needs to say yes or no. If you need to interrupt your boss in an important meeting or when they are on the phone, pass them a note.

Gifts 40

Gifts Holidays Etiquette Phones 40

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. Here are a few examples: Membership programs provides special incentives. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it? So how do you go about having one?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

OCTOBER 6, 2010

Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Take for instance the example of a title closing company here in South Florida. Maybe it’s time for a bit of attitude adjustment?

Customer Service 40

Customer Service Fax Etiquette 2010 40

Laughing all the Way to Work

JANUARY 31, 2009

You would be surprised how many misspelled words get in there by mistake; for example, instead of pressing Change you press Add to Dictionary when you are going through your SpellCheck. If you find some are outdated please let me know so I can remove them from this list. 411 Look Up 411.ca

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Service Untitled

MAY 12, 2010

In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Was it just for his performance ratings?

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

FEBRUARY 12, 2010

Take the example of an employee stocking the shelves at a local hardware store. The client had very long hair; the foils were almost all applied, and her cell phone rang. The delivery of services should not be restricted by job title. A customer comes in and asks the employee where she can find door handles.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Professional Assistant Blog

JULY 22, 2008

Here is an example of some sub-folders and rules that I have set up that would work for a work e-mail or home account: I now send my subscribed feeds to a sub-folder that I can look at when I have the time. I get home at night and regularly find 40 new messages in my Inbox that I have to sift through.

2008 100

2008 2007 Cubicle Google Docs 100

Service Untitled

FEBRUARY 17, 2010

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. For example, where I work our customers are businesses rather than consumer. Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

SEPTEMBER 3, 2010

Answer: Relationship Care is what we call our servicing ethos and very simply put, it is really about making sure we take advantage of whatever our interaction is with that customer to create incremental value to them during the time American Express is on the phone with them. Let’s me give you an example of how this plays out.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40