Office Dynamics

APRIL 30, 2015

Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. Business Management Daily had a daily free download or gift.

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2015 Administrative Professionals OfficeTeam Staples 100

Office Dynamics

MARCH 12, 2015

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. Live Webinar Question and Answer Follow up!

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IAAP ASAP Administrative Professionals Training 100

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

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Customer Service Social Media Mentoring Etiquette 40

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

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Customer Service Etiquette 2010 2006 40

Professional Assistant Blog

SEPTEMBER 13, 2007

To download a sample copy of AAU: www.writingink.ca/aau.html. Ive been working as an assistant for quite a number of years, but theres always something new to learn. I always viewed it as a chance to learn first hand from experienced professionals in the business world. I never found it weird or uncomfortable.

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2007 2008 Cubicle Google Docs 100

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Eat Your Career

AUGUST 9, 2010

You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You end up in a new environment, learning new skills and meeting new people. Have you downloaded my free career management mini-workbook yet? Use what you’ve learned.

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2010 Stress Resume Cover Letter 100

Service Untitled

AUGUST 31, 2009

This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from. It’s all very automated and very simple. No related posts to display. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

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USPS Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 27, 2010

The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.

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Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 18, 2010

Every complaint should be handled as a learning experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Always have a resolution for the complaint.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 12, 2010

We often learn mistakes we are making by laughing at ourselves. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips. The role-playing should be fun; employees identify with positive attitudes.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.

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Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 5, 2010

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

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Customer Service Skills 2004 Etiquette 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. I’ve responded to your article here.

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Customer Service Etiquette Purchasing 2010 40

Service Untitled

OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. So what comprises quality customer service and how can we do it better?

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Customer Service Etiquette AT&T 2010 40

Service Untitled

JUNE 11, 2010

Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.? The lines move a lot faster now.

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Customer Service Travel Etiquette 2010 40

Service Untitled

MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. Take the example of an internet shoe company. Are their procedures better than yours, and how can you improve your company?

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Customer Service Etiquette 2010 Salary 40

Service Untitled

APRIL 8, 2010

This can become disruptive for other agents and confusing for newer representatives who are just learning and trying to follow. Companies like agents who learn from experience. Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures.

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Customer Service Training Etiquette Confidence 40

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

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Customer Service Etiquette 2010 AT&T 40

Service Untitled

MARCH 16, 2009

“Doing The Right Thing&# + On The First Contact Will Help A Company Prosper « My Discoveries on the Road to Prosper and Learn said: Mar 19, 09 at 12:49 am [.] It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off.

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Customer Service Etiquette Phones 2006 40

Service Untitled

MAY 20, 2010

And learning to not take it personal is critical to remaining objective and empathetic. Being patient and empathizing is the best way to diffuse an angry patient.

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Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

It’s amazing what you learn about doing things right when you experience a business doing it wrong! One Response to “Impact of poor customer service in retail sales&# Kathy Clark said: Sep 18, 10 at 6:50 pm I agree, live chats can be a great tool and resource for businesses. The unspoken is someone manning the live chat.

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Customer Service Clothes Etiquette 2010 40

Service Untitled

MARCH 24, 2009

Any company that deals with long lines and large crowds can learn a lot from Disney and how they manage lines and crowds. Once people are done waiting in line, Disney fills seats with ease and makes sure that it guests know exactly where to go. Employees are everywhere.

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Customer Service Etiquette 2006 Holidays 40

Service Untitled

OCTOBER 11, 2010

Isadore Sharpe Terry died the following year, but not before he learned his dream had come true. Beginning this year, it will become an annual fund-raising event for the Terry Fox Cancer Research Fund and we will not stop until cancer has been beaten. He raised one dollar for every person then living in Canada:$24 million.

Customer Service 40

Customer Service Travel Training Etiquette 40

Service Untitled

AUGUST 26, 2010

We created new structured development opportunities and clearly defined career paths for our customer care professionals so that they are gaining more and learning more as they progress in their role. Question: What are hiring processes like from application to when they start the learning process?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

JULY 15, 2010

Expressive : Spontaneous, good negotiator,and learns by doing. . - Analytical : Introverted, project driven, and makes decisions based on facts. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven.

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Customer Service Interviewing Training Expenses 40