Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Every stellar assistant must learn to be an excellent gatekeeper for their executive and company. The post Telephone Screening and Etiquette Skills for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training. Communication Skills Etiquette Telephone

Career Success A to Z: E is for Etiquette

Eat Your Career

Learn more about it and access links to other articles in the series here. Before we talk about etiquette, let’s first consider another e-word: Elevator. Elevators are like little floating bubbles of society with their own distinct etiquette. That’s how etiquette works and why it’s so important in the workplace. The word etiquette is often considered old-fashioned. Modern business etiquette is a unique beast. What is Modern Business Etiquette?

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Webinar Etiquette and Protocol for Live Events

Office Dynamics

It’s time to talk about webinar etiquette. We love this feature but we’ve heard from a few attendees that some of the comments aren’t appropriate for the webinar and we wanted to take this opportunity to address webinar etiquette and protocol. Advice from Joan Burge for Webinar Etiquette and Protocol. Thanks for taking a moment to learn more about webinar etiquette with us.

Mind Your Manners: 5 Essential Etiquette When Attending a Conference Call

Dumb Little Man

Though it allows for greater freedom in one’s own time, it also brings to the table different challenges that one should learn to face. The post Mind Your Manners: 5 Essential Etiquette When Attending a Conference Call appeared first on Dumb Little Man. Conference calls can be a fun and exciting way to catch up with friends and relatives from far away.

2020 132

Your Etiquette Practice Could be Killing Your Productivity

Productive & Organized

Work With Stephanie « 5 Easy Ways Kick-Start Your Daily Personal Productivity | Main | Grow Your Productivity by Hours a Day » Your Etiquette Practice Could be Killing Your Productivity Today I received a really nice note from one of my contacts, Amy Humphreys, at Illinois State University.    Last month I presented and emceed at a College of Business event on business etiquette.  How did you do with your knowledge or practices of etiquette

5 Goal-oriented Ways to Learn to Code

Dumb Little Man

So you want to learn to code ? There’s a whole host of resources and ways to learn. So, I’ll walk you through 5 ways you can learn to code, pointing out the merits of each as we go, so that you can find the way that’s best suited to you and your goals. There’s a range of both free and paid online coding classes that guide you through your first experiences with learning to code. They have a curriculum so you can learn in a structured way.

2016 155

Gifting Etiquette at the Office: What NOT To Do!

Office Dynamics

Jacqueline Whitmore, CSP, has helped thousands of people around the world learn to be more confident and courteous in business and social situations. Regarded as one of the foremost authorities on business etiquette in the world, Jacqueline has appeared on a variety of national television shows including ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FoxBusiness.com. Etiquette

Take Time to Say Thank You

Office Dynamics

One note was especially touching as the woman told us about a horrible car accident she was in and the difficult time she went through in therapy learning how to walk, eat and talk again. Learning At Sea, A journey-based learning immersion experience: March 2017, 20 seats remain. Learn more about this event at www.officedynamics.com/learning-at-sea.

2016 178

Revolutionary Insights Into Self-Leadership for Administrative Professionals

Office Dynamics

Only a rare few administrative professionals have learned to tap into the power of the most advanced leadership skill. Learning Highlights. As an attendee, you will learn…. Plus helpful resources for continued learning!). Continued Learning and Development. Mastering Exceptional Self-Leadership Online Learning Program (Recorded 2-day learning event). Create a Career Portfolio Online Learning Program (Pre-Recorded Webinar).

Learning the Art of Business Conversations

45 Things

If you cannot learn to communicate in person in the business world, your career is going to suffer. In "The Etiquette Advantage in Business," the authors suggest: 1. Learning the art of small talk. One of the great things about social media is that it allows you to connect with people from around the world, giving you a chance to interact with someone you might not otherwise get to know.

2015 79

Joan’s Greatest Administrative Secrets Revealed!

Office Dynamics

Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I have identified 3 levels of learning. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you. Senior assistants (Advanced)—this is when we learn from people who are in our profession but a level or two above us. If you’d like to learn more about our Blog-A-Thon you can do so here.

2017 168

Accepting Feedback (The positive kind!)

Office Dynamics

Click here to learn more about Judi. Admin Assistant Training Admin Tips Assistant Training Etiquette accepting compliments affirmation communication etiquette feedback grace gratitude how to accept positive feedback positive thank you <Guest Post by Judi Moreo> How are you accepting feedback? Positive feedback, that is. It’s amazing how few people know how to handle positive feedback. Actually, it’s as much of an art as handling criticism.

2015 106

The Top 3 Skills That Make Administrative Assistants Stand Out

Office Dynamics

Learning to communicate at the executive level is absolutely essential for success and it’s extremely rare. Defining your distinct professional trademark—and learning how to leverage that in the workplace—will help you shape how others see you. There is much to learn regarding advanced skills for assistants. We hope you’ll join us to learn more and have some fun! Administrative professionals are always asking us what it takes to really stand out in the workplace.

2017 163

Developing Your “Wow” Factor

Office Dynamics

Learn to observe the successful people around you and mirror their example. We hope you’ll join us to learn more and have some fun! Admin Assistant Training Attitude Career Management Communication Skills Conflict Resolution Creativity Difficult People Etiquette Executive And Assistant Partnership Free Webianrs Interpersonal Skills Leadership Mgr/Asst Team Organizational Skills Problem Solving Productivity Professional Image Self DevelopmentSome assistants have it.

2017 141

Why Being An Executive Assistant Is A Rewarding Career

Office Dynamics

If you have been in the administrative profession for 25+ years, know that you can keep growing, expanding and learning. In fact, you need to continually learn and grow. In honor of Administrative Professionals Day, I want to share my thoughts on why I believe being an executive assistant is a rewarding career. When people tell me, “Anyone can do that job,” it bothers me. It tells me that person doesn’t really know what it takes to be a great assistant.

2016 160

Choose to Avoid Negative Talk In The Office

Office Dynamics

Therefore, you need to invest in learning (even if your employer can’t support you). If you do your due diligence and promote the benefits of what you will learn and then use persuasion skills, you should be a winner! Admin Assistant Training Assertive Career Management Communication Skills Difficult People Etiquette Motivators Professional Image communication dragons in the workplace negative co-workers partnership professionalism self-control strategic workplace effectiveness

2015 168

Assistant Certifications: free webinar replay & handout

Office Dynamics

We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. We have listed each speaker and what the attendees will learn. As the assistant wanting to get approval, you would fill in the Goal/Learning Objectives column and then present that to your executive and show the benefits of each. I have always believed learning can take place anywhere and anytime.

2015 188

Living Your BIG & Bold Life [Upcoming Event]

Office Dynamics

Learning Highlights. As an attendee, you’ll learn: Why “Superwoman Syndrome” is so prevalent for today’s working women and why it’s time to let it go. Announcement: Our next free webinar in our celebration series is open for registration. Living Your BIG & Bold Life with Joan Burge. May 7, 2015. 10:00 – 11:00 AM Pacific Time. Register Now, It’s a free event! Working women hold a unique position in our society. We juggle family, business demands, and social lives.

2015 132

Social Networking Tips for Executive and Administrative Assistants

Office Dynamics

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer

Social Networking Tips for Executive and Administrative Assistants

Office Dynamics

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer

Thank you for joining our Admin Blog-a-thon, what’s next?

Office Dynamics

Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. Make Learning Fun For Your Admin Team (4/8/2015). Wow, what a fabulous April! Did you have the most incredible Administrative Professionals’ Week this year?

2015 116

Looking Forward With Intention [Free Webinar for Assistants]

Office Dynamics

Learning Highlights. As an attendee, you’ll learn…. It’s hard to believe another year is nearly over. Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Perhaps you can relate to those feelings? This free monthly webinar series has given us the opportunity to get to know so many more of you than ever before.

2015 103

Social Network Tips for Assistants

Office Dynamics

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer

How Assistants Can Use Social Networking

Office Dynamics

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer

Assistants Can Use Social Media To Their Advantage

Office Dynamics

Do your homework and learn to use social networking to your professional advantage. Remember your etiquette in all settings is vital, even when they are “virtual” settings! I scan the ‘feed’ to learn tips and information on a variety of topics, including tech. Admin Assistant Training Career Management Networking Self Development assistant on social media Facebook social media etiquette social networking tips tips for social media Yammer

Our Totally Free Thank You Gift

Office Dynamics

Learn more about this special experience and what makes Who Took My Pen … Again? Office Dynamics International has been serving the Administrative Profession for 24 years (since 1990). Our team collectively began to wind down the year and talk about all that’s happened over the years, in the profession, in our own lives, and in the lives of the many we’ve come to know – as we did this, we experienced a wave of emotion.

Gifts 100

Can knowing which fork to use help you in your career?

Laughing all the Way to Work

Do people pay attention to our table etiquette when we are entertaining a client, having a lunch interview or when we are at a work function? There are etiquette schools that teach business executives , and others who want to invest in their career, how to act in public. I learned small talk when I was a hairdresser. Is there an etiquette on how to say goodbye? Check out these etiquette articles on when to start eating , how to reply to a toast and dining conversation.

2008 100

Lessons in Revolutionary Thinking

Office Dynamics

Dr. Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions. Guest post by Tara Browne, DTM, 2016 Conference Scholarship Winner. . When I was awarded one of three scholarships for the 2016 Conference for Administrative Excellence, I was beyond excited.

2017 113

When Using Your Cell Phone can be Bad Manners

Laughing all the Way to Work

Our technology is moving ahead full speed, but it seems our etiquette is lagging behind. Every time we turn around there's another article on etiquette. Why does all our good etiquette sense go out the window just because we are a cell phone? Some employers are even considering banning cell phone use at work because of our poor etiquette. [1] We need to be patient with each other as we learn to adapt to new technologies and be aware of the challenges they pose.

2007 100

5 Blogging Misconceptions

Laughing all the Way to Work

I learn from my blogging. Tags: blogging misconceptions professional assistant blogging etiquette Administrative Assistant I don’t have any friends, therefore I blog. Nope, I have lots of family and friends. They are all supportive of my blogging efforts and cheer me on. They don’t read my blog however because they can get it first hand.See #2. I love to talk and no one will listen, therefore I blog. I talk to my friends and they listen. I talk some more and they walk away.I

2008 100

Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

Diana leads The Ritz-Carlton Leadership Center – a corporate university created to provide opportunities to leadership and learning professionals wanting to benchmark human resources, leadership, quality and training practices. Culture Customer Satisfaction Customer Service Experience Etiquette Guest Writers Interviews Little Things, Big DifferencesThe Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.”

How to act like an adult when you need customer support

Service Untitled

Our mothers told us when we were very young that we wouldn’t always get everything we wanted, and we must learn to be fair with everyone we deal with in life. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette

2014 57

Ease up on customer service demands during inclement weather

Service Untitled

So instead of telling the person behind the desk she is a “blithering fool,” please learn how to treat people with decency and respect. Angry Customers Customer Service Employees Etiquette Little Things, Big Differences Proactive Whether it be hurricanes, blizzards, fogs, or floods, inclement weather has its own way of leading an otherwise civilized society into moments of rage and unacceptable behavior.

Voicemail is a two-way street

Laughing all the Way to Work

Leaving a Message One day, my sister picked up her voicemail messages to learn that she had five messages. Tags: voicemail etiquette Incoming Call! I called someone on their business phone and their voicemail greeting said, “Leave a message and I’ll get right back to you”, but they didn’t identify who they were. I had never met the person so had no idea by that message if I had the correct number. As a joke a co-worker suggested leaving the message, “Hi, call me back”.

2008 100

LinkedIn Dos and Don’ts: LinkedIn’s Best Practices

Dumb Little Man

Use LinkedIn to learn more about professional skills and grow your network. Not Following LinkedIn Etiquette. Another common LinkedIn etiquette is not to complain about your boss or a leader at your workplace. LinkedIn is the largest online professional networking platform. It’s only wise to make use of it the right way. If someone is only using it as an online resume, then they are missing out on a lot of opportunities.

2020 173

Create a training plan that helps customer service representatives succeed

Service Untitled

Use positive experiences to help other professionals learn. Customer Satisfaction Customer Service Employees Etiquette Hiring & Training Little Things, Big DifferencesFront-line customer service representatives impact our everyday lives.

Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

Constantly you should be having interactions and it should just be a never–ending process of learning and growing and getting better and building relationships and having interactions, and that’s the type of environment we want to promote. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. You know people learn new skill sets so they change shifts.

Laughing All the Way to Work: A Survival Blog for Today's.

Laughing all the Way to Work

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! Its and Its Learned vs. Learnt Lets versus lets Listing job responsibilities May,Should, Must may/might and can/could Me or Myself? Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

2009 100

Service Untitled» Blog Archive » Customer service procedures and.

Service Untitled

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Service Untitled The blog about customer service and the customer service experience.

10 Must Follow Admin Resources On Twitter

Office Dynamics

Coursera Learning without limits. I love this resource for keeping my skills updated and continued learning. PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. Twitter was founded March 21, 2006. Many of the early adopters have years of tweets and relationships built on this communication platform.

A Story of Inspiration for all Administrative Professionals

Office Dynamics

Being a World Class Assistant, Gillie took her CWCA credentials, career portfolio, and everything else she had learned in that class in Las Vegas and within one month found herself being offered a great position in another large organization. After her live World Class Assistant course, she continued to learn from my webinars , books, Monday Motivators , and online courses. She deserves this as she has consistently pursued excellence and has continued her learning.

The Dos and Don’ts of a First Date for Men

Dumb Little Man

Women and men will assess whether they want to go out with this person again based on their mannerisms and etiquette on the first date. The first purpose of dating is to meet new people and learn the qualities that are most important to you in a relationship. They say first impressions are everything and that is especially true when it comes to dating. Maybe you have no problem landing a first date with women.

2016 190

The Dos and Don’ts of a First Date for Men

Dumb Little Man

Women and men will assess whether they want to go out with this person again based on their mannerisms and etiquette on the first date. The first purpose of dating is to meet new people and learn the qualities that are most important to you in a relationship. They say first impressions are everything and that is especially true when it comes to dating. Maybe you have no problem landing a first date with women.

2016 186