Download Etiquette Learning Promotion 
Eat Your Career
DECEMBER 20, 2016
Learn more about it and access links to other articles in the series here. Before we talk about etiquette, let’s first consider another e-word: Elevator. Elevators are like little floating bubbles of society with their own distinct etiquette. That’s how etiquette works and why it’s so important in the workplace.
Office Dynamics
MARCH 12, 2015
We had an incredible webinar event with over 1,300 assistants registered to learn more about why, as an administrative professional, they should consider a career certification. Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. Live Webinar Question and Answer Follow up!
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Service Untitled
SEPTEMBER 27, 2010
The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.
Service Untitled
JANUARY 18, 2010
Every complaint should be handled as a learning experience. Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation.
Service Untitled
OCTOBER 26, 2010
Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. So what comprises quality customer service and how can we do it better? Resolve my problem.
Eat Your Career
AUGUST 9, 2010
You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. You end up in a new environment, learning new skills and meeting new people. Have you downloaded my free career management mini-workbook yet? Use what you’ve learned.
Service Untitled
AUGUST 10, 2010
So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.
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