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SEPTEMBER 27, 2010

The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.

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Customer Service Etiquette 2010 2006 40

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JANUARY 18, 2010

Every complaint should be handled as a learning experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Always have a resolution for the complaint.

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Customer Service Etiquette 2010 2006 40

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SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

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OCTOBER 12, 2010

We often learn mistakes we are making by laughing at ourselves. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips. The role-playing should be fun; employees identify with positive attitudes.

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Customer Service Training Etiquette Negotiating 40

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AUGUST 10, 2010

So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.

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Customer Service Etiquette 2010 2006 40

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AUGUST 5, 2010

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

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Customer Service Skills 2004 Etiquette 40

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APRIL 8, 2010

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. This can become disruptive for other agents and confusing for newer representatives who are just learning and trying to follow.

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Customer Service Training Etiquette Confidence 40

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OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. So what comprises quality customer service and how can we do it better?

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Customer Service Etiquette AT&T 2010 40

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JUNE 11, 2010

Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.? The lines move a lot faster now.

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Customer Service Travel Etiquette 2010 40

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JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. I’ve responded to your article here.

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Customer Service Etiquette Purchasing 2010 40

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MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. Take the example of an internet shoe company. Are their procedures better than yours, and how can you improve your company?

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Customer Service Etiquette 2010 Salary 40

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JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

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Customer Service Etiquette 2010 AT&T 40

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MARCH 16, 2009

“Doing The Right Thing&# + On The First Contact Will Help A Company Prosper « My Discoveries on the Road to Prosper and Learn said: Mar 19, 09 at 12:49 am [.] It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off.

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Customer Service Etiquette Phones 2006 40

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MAY 20, 2010

And learning to not take it personal is critical to remaining objective and empathetic. Being patient and empathizing is the best way to diffuse an angry patient.

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Customer Service Medical Health Etiquette 40

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SEPTEMBER 17, 2010

It’s amazing what you learn about doing things right when you experience a business doing it wrong! One Response to “Impact of poor customer service in retail sales&# Kathy Clark said: Sep 18, 10 at 6:50 pm I agree, live chats can be a great tool and resource for businesses. The unspoken is someone manning the live chat.

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Customer Service Clothes Etiquette 2010 40

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MARCH 24, 2009

Any company that deals with long lines and large crowds can learn a lot from Disney and how they manage lines and crowds. Once people are done waiting in line, Disney fills seats with ease and makes sure that it guests know exactly where to go. Employees are everywhere.

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Customer Service Etiquette 2006 Holidays 40

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OCTOBER 11, 2010

Isadore Sharpe Terry died the following year, but not before he learned his dream had come true. Beginning this year, it will become an annual fund-raising event for the Terry Fox Cancer Research Fund and we will not stop until cancer has been beaten. He raised one dollar for every person then living in Canada:$24 million.

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Customer Service Travel Training Etiquette 40

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JULY 15, 2010

Expressive : Spontaneous, good negotiator,and learns by doing. Analytical : Introverted, project driven, and makes decisions based on facts. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven.

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Customer Service Interviewing Training Expenses 40