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The Mel Robbins Guide to Screwing Up

Success

In her book, The Up Side of Down: Why Failing Well Is the Key to Success , Megan McArdle explains that we gain skills by practicing things because we’re strengthening the connection between the action and the reward. But if we learn from the failure and revise our actions, we might get a better result (and a dose of dopamine) on the next try.

UPS 312
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The Best Client Retention Strategies to Use Now

Success

That includes during the sale, during service and as a follow-up. Depending upon your business style and structure, follow-ups may involve a personal visit, phone call, email, text or an online survey. Even a single survey question can help you learn if your clients’ needs are satisfactorily met. Earn back a lost client.

Gifts 278
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Our Social Media and Tech Training course is two weeks away!

Practically Perfect PA

I just wanted to remind you that our Social Media and tech training course is two weeks away! The first course is for assistants who want to learn how social media, apps and office tech can help increase their productivity and career development. Please visit the Social Media and Office Tech training page. Price and Venue.

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Ep 268: Liliya Susong on Bridging Culture Gaps

LEADERASSISTANT.COM

She has experience building and leading Admin teams from scratch and effectively training new hires. Whether you want to land your dream position or level up in your current role, Nova’s self-paced course gives you hands-on practice doing what Chiefs of Staff do every day.

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The Future of Flex Spaces: Co-everything

Allwork

Now, one of the most effective ways of growing a personal training business is to develop a following on social media. And while they may not need a gym to attract clients anymore, they still need a space where they can train clients and create content. One way of doing so is to niche down on what you offer and who you offer it to.

Medical 261
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Successful Remote Work Requires Investment Into Culture

Allwork

Invest in Onboarding and Mentorship To successfully onboard new hires in a remote setting, training and support must be structured and proactive. Group mentoring sessions allow cohorts of junior staff to learn from each other and senior mentors. Virtual employees have equal opportunities to showcase work and connect with higher-ups.

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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

Train your customer service representatives. Ensure your digital team is embedded with—or at least trained in—customer service. Create a map of the entire customer journey, and learn where issues arise. New clients receive discount rates and waived fees on everything from a digital network provider to auto insurance.