article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

article thumbnail

Digital Nomad Health Insurance: Everything You Need to Know Before Hitting the Road

Success

Add international borders and health care regulations, and things can get overwhelming. Sharita Jennings, a lawyer and digital nomad , was living in Portugal when she took advantage of her international travel insurance and went for an OB/GYN checkup. “In and international medical experiences.

Health 231
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. Traditionally, employers would collect this information during an annual review, but that simply is not frequent enough.

article thumbnail

5 Ways to Include Soft Skills on Your Resume

Success

Whether you’re interested in an internal promotion or looking for a role with a new company, showing how you’ve used your interpersonal skills to succeed in past positions can make you a much more attractive candidate. Soft skills are personality traits or behaviors that can be hard to define.

Resume 269
article thumbnail

What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

Success

Problem-solving Problem-solving skills enable individuals to analyze complex issues, identify solutions, and make informed decisions for resolution. For example, a customer service associate can use the soft skills of communication, empathy and creative problem-solving skills to resolve a client complaint while increasing customer loyalty.

Skills 271
article thumbnail

Service Untitled» Blog Archive » Internal customer service counts too

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch.

article thumbnail

Can Facebook emotionally manipulate customer service?

Service Untitled

A big part of this is understanding how people respond to different types of content, whether it’s positive or negative in tone, news from friends, or information from pages they follow. We carefully consider what research we do and have a strong internal review process.