Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

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Professional Assistant Blog

JULY 17, 2009

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

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Success

MARCH 24, 2022

Pick up the phone, knock on the door, reach out to those people, and go for what you want. Your emails go unanswered , and people who promise to get back to you disappear like Houdini. Pick up the phone and let’s make some money! Right now, make a list of the 10 people you are most afraid or embarrassed to contact.

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MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service.

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APRIL 11, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

OCTOBER 9, 2012

Shopping for products and services are no longer defined by the hours between 9:00 a.m. The Internet provides convenient and easy access to product information 24 hours a day. Regardless of how customers choose their shopping venues, outstanding customer service still sets organizations apart from their competition.

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The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. Join my email list here if you want to get an email when a new episode goes live. Let’s talk about delegation and productivity.

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Small Business CEO

JUNE 3, 2013

By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. The difference is that the personal connection you make with prospective customers adds value to your brand.

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Service Untitled

MAY 23, 2011

Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

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SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Everyone’s favorite local deli emails my office their daily lunch specials, and delivers within an amazingly short period of time.

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MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. Is self-service better than live customer service? photo credit: katerha.

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Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

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Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. Generic email messages do not inspire customer loyalty.

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Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Service Untitled

JUNE 5, 2012

It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service. In 2011, over 72.6 Clearly state F.A.Q.’s photo by: Mike Miley.

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Service Untitled

APRIL 4, 2011

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. In real estate listing is the game. Make sure your orders are clear.

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Eat Your Career

AUGUST 28, 2023

into their existing products and likely will continue. Please help me write a professional email to my boss, the senior managing partner, to ask for funds to attend the Project Management Learning Lab in September. This includes personal identification information (like phone numbers, email addresses, social security numbers, etc.)

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Worxbee

FEBRUARY 21, 2022

You might be like the large number who report being more productive and find that you enjoy more balance in your life. What if you share a small space and one person needs to talk on the phone while the other needs quiet work time? Your schedule should include breaks throughout the day so that you stay refreshed and productive.

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Service Untitled

MAY 14, 2012

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.

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Service Untitled

NOVEMBER 14, 2012

Most of those businesses are extremely proud of their product or the services they offer; they treat you graciously as if you’re appreciated and seem eager to help you solve your problem. What makes the experience unbearable however is the lack of 24 hour/7 day a week online or phone assistance.

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence.

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Make or Break Moments

DECEMBER 21, 2009

I always find it interesting that most website content focuses on the company; their history, their products and their services. The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form.

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Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. So I focus on work.

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Professional Assistant Blog

SEPTEMBER 9, 2008

Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. They most likely will stop using your product/service, but also, they would end up telling their friends.

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Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. ” When sending emails to your client, take the time to address them by name, like “Hi, Susan,” or “Dear Jim.” and proof your email before you send it.

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Eco-Office Gals

JANUARY 1, 2013

Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service. You can do this by sending out periodic surveys or pitching out questions from time to time on your Facebook profile page or even your Pinterest account.

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Office Organization Success

NOVEMBER 24, 2014

3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

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Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Tips From T. Marie

DECEMBER 30, 2014

More small businesses will work with journalists, writers and editors as they move from a product-focused to a customer-focused message, says Joe Pulizzi, founder of the Content Marketing Institute , which is launching a platform aimed at helping entrepreneurs and startups with content marketing needs.”. Customer Service Goes SOCIAL.

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Andrea Kalli

MAY 6, 2010

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. You’ll need to find your customers; marketing is key to success in almost any sort of business and Twitter can be a helpful marketing tool to make your business grow.

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Stephanie LH Calahan

JULY 1, 2011

Powerfully Productive businesses know that effective follow-up is critical to success.    CRM stands for Customer/Client Relationship Management.    Keep reading to learn more about what makes this tool unique and maybe you will decide that it could be one of your Productivity Powerhouse Tools too!

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The Small Business Blog

MAY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Set aside time each day to answer your email and try to update your website slightly if you have time left over. If email communication is not working well with a particular customer, don’t hestitate to pick up the phone or send a letter instead.

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Service Untitled

MARCH 13, 2012

Traditionally large companies do not pay their first line of customer service representatives high salaries. Be prepared with receipts, names of service representatives called, a narrative of what was discussed, and a reliable time line showing when emails were exchanged, phone calls were made and any other points of contact.

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