LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. Join my email list here if you want to get an email when a new episode goes live.

Email 81

Email Management Restaurants Customer Service 81

Office Dynamics

FEBRUARY 4, 2013

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

Customer Service 100

Customer Service Finance Purchasing Policies 100

Tips From T. Marie

APRIL 17, 2024

Understanding the Role of a CRM At its core, a CRM system helps manage interactions with current and potential customers. It’s designed to streamline processes, build customer relationships, enhance sales, and improve customer service. Are Services Like SendFox and Mailchimp CRMs?

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Agenda Customer Service Budget Email 170

Allwork

FEBRUARY 13, 2024

This in-depth examination peels back the layers of remote work, looking beyond the myths to reveal the actionable strategies that empower sustained productivity and growth without stepping foot outside the door. Unsolicited job offers through email that don’t align with your professional background.

Salary 328

Salary Lifestyle Customer Service Skills 328

Allwork

FEBRUARY 16, 2023

It can save time and money and ultimately help people become more productive by handling monotonous tasks. Here’s how: Temperature and Light Control : With IoT-enabled products like thermostats and “responsive” lighting rules, AI can automatically adjust the temperature or light when someone enters a room.

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Budget Customer Service Interviewing 2023 321

Make or Break Moments

MARCH 12, 2010

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.

Customer Service 100

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LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. Join my email list here if you want to get an email when a new episode goes live. Either way, I’d love to hear from you!

Management 98

Management 2009 Restaurants Customer Service 98

Tips From T. Marie

SEPTEMBER 19, 2023

The beauty of providing virtual assistant services lies in the multitude of paths you can choose, and the diverse tasks people are hiring for make landing a role highly probable. Customer Relations Services: Put your people skills to work by assisting clients in delivering exceptional customer service that leaves their customers delighted.

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2023 Customer Service Calendars Facebook 174

Success

JANUARY 30, 2023

A brand is the sum of the messages, interactions and experiences that a customer has with your products, services and people. To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. The marketer produces messages, products and services.

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FedEx Social Media Customer Service 2014 277

Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

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Customer Service 2010 Social Media Credit Card 100

The Small Business Blog

NOVEMBER 14, 2010

Build a rapport with your customer base and try to make every single customer feel valued. Empower your employees to make good customer service decisions on the spot, even if it means that your business has to make slight concessions occasionally. Make sure that you give back to the community in some way.

Customer Service 100

Customer Service Networking Email 100

Success

JUNE 30, 2021

Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.

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Promotion Purchasing Social Media Clothes 239

Success

NOVEMBER 24, 2022

Applied to business, this means we want to support entrepreneurs whom we identify as those heroes, or products that help its customers be that hero. If two products are equal in value with the same benefits and outcome, we will choose the product that we connect to emotionally every time. Case Studies.

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2003 Staples 2007 2013 279

Success

JUNE 20, 2023

Crossing off the hardest and highest priority thing before doing anything else has made me more productive throughout the day,” says John Turner, co-founder of SeedProd LLC. While not everything will get done, a lot will, and my time will largely be spent productively.” Limit how often you check and answer emails.

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Management Goals Learning Email 306

Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

Customer Service 100

Customer Service 2008 Google Docs Cubicle 100

Success

OCTOBER 11, 2021

A first-mover competitive advantage means that you lead the market with a new product, technology, or service. And does not necessarily mean inventing a completely new product. Study your product and the marketplace thoughtfully. Niche focus: develop your cost advantage and product differentiation.

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Budget Facebook Salary Resume 279

Success

SEPTEMBER 6, 2021

Choose a product or service. Following your passion vs. the technical approach Physical or digital products? Or a service? No physical inventory, if you choose to sell a service or digital product. Choose a product or service. Start by asking: What products do I own and absolutely love?

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Social Media Email Google Interviewing 285

Allwork

OCTOBER 21, 2022

It is a journey rather than a destination, and working practices, along with the physical workplace, will continue to adapt and change in line with innovative new solutions that help us work more collaboratively, efficiently and productively. . Productivity Paranoia . Virtual Assistant .

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2023 Lifestyle Carbon Footprint Collaborate 340

Productivityist

JULY 2, 2021

You can be working long days and a great deal of work to do, but not being productive with it at all. Being productive means working smarter, more efficiently, and moving things forward. Here are 9 highly effective traits of a successful manager that will increase your productivity in no time. Schedule an administration day .

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Management Lifestyle Social Media Customer Service 59

The Small Business Blog

MARCH 23, 2010

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. Join my email list here if you want to get an email when a new episode goes live. Let’s talk about delegation and productivity.

AT&T 73

AT&T Retirement Travel Networking 73

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard. Listen to the problem.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

APRIL 11, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

Service Untitled

OCTOBER 8, 2013

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? Avoid loss by targeting customers who may be leaving and look for ways to keep them before they run over to the competition. photo by: Ed Yourdon.

Customer Service 40

Customer Service Expenses Social Media Promotion 40

Success

MARCH 15, 2023

I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. You must get before all of the right people to obtain the required consideration of your product or service. It might lack the budget for training customer service reps to use the new software.

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Restaurants Customer Service Budget 2014 278

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Customer Service Social Media Agencies Facebook 40

Service Untitled

OCTOBER 9, 2012

Shopping for products and services are no longer defined by the hours between 9:00 a.m. The Internet provides convenient and easy access to product information 24 hours a day. Regardless of how customers choose their shopping venues, outstanding customer service still sets organizations apart from their competition.

Customer Service 40

Customer Service Phones 2011 Travel 40

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost. .  Sure, shutting down is something that can happen when you use a 3rd-party tool.

Customer Service 100

Customer Service Learning 2012 Social Media 100

Service Untitled

MAY 23, 2011

Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

Customer Service 40

Customer Service Expenses Phones AT&T 40

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. We dream of screaming, yelling, and throwing defective products over a steep cliff, but that still doesn’t take care of our economic loss, lack of convenience, or a gap in productivity.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

LEADERASSISTANT.COM

DECEMBER 31, 2023

This approach involves efficiently managing tasks, optimizing processes for increased productivity, and embodying the executive’s and company’s values and image. Join my email list here if you want to get an email when a new episode goes live.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

Service Untitled

SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Everyone’s favorite local deli emails my office their daily lunch specials, and delivers within an amazingly short period of time.

Customer Service 40

Customer Service Gifts Purchasing Environment 40

Service Untitled

MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. Is self-service better than live customer service? photo credit: katerha.

Customer Service 40

Customer Service Agencies Restaurants Holidays 40

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Small Business CEO

JUNE 3, 2013

By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. The difference is that the personal connection you make with prospective customers adds value to your brand.

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Customer Service Phones Email AT&T 40