The Small Business Blog

JANUARY 12, 2011

One of the most important of these is their ability to offer better and more personal customer service than a large multinational corporation. More than any other area of business, customer service is a way of showing customers that they have made the right choice in choosing a small firm.

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Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

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Allwork

JULY 7, 2022

Sometimes these chatbots reach out to clients through email or social media, and other times they are the interviewers to which candidates must speak after applying for a job. . Have you ever interacted with a chatbot for customer service and found it frustrating? Do you have an advanced degree?

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Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

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Service Untitled

JULY 21, 2011

The sheer volume of businesses and the popularity of online shopping just make traditional ways of evaluating customer service dinosaurs of the past, hence the arrival of independent companies who generate measurements to assess customer service experiences we all hope or dread as we go about our online shopping moments.

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Professional Assistant Blog

JULY 17, 2009

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

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Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

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Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.

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Service Untitled

APRIL 11, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Small Business CEO

JUNE 3, 2013

By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. The difference is that the personal connection you make with prospective customers adds value to your brand.

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Success

JUNE 26, 2023

You’ll likely need to supply personal information like your name, email, phone number, driver’s license and vehicle information and your current insurance policy details. Customer service and the ability to pay claims quickly and easily should also factor into your decision—not just how much money you can save on your car insurance.

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Service Untitled

MAY 23, 2011

Projecting the right attitude when delivering exceptional customer service makes a big difference. My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person.

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Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? Keep a customer’s mobile experience positive; this trend is becoming more popular.

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Success

JUNE 30, 2021

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. High-Quality Products and Services.

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Service Untitled

MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. Is self-service better than live customer service? photo credit: katerha.

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Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. Generic email messages do not inspire customer loyalty.

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Service Untitled

SEPTEMBER 26, 2011

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Everyone’s favorite local deli emails my office their daily lunch specials, and delivers within an amazingly short period of time.

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Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

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Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Success

MARCH 24, 2022

Pick up the phone, knock on the door, reach out to those people, and go for what you want. Your emails go unanswered , and people who promise to get back to you disappear like Houdini. Pick up the phone and let’s make some money! Right now, make a list of the 10 people you are most afraid or embarrassed to contact.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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Service Untitled

JUNE 5, 2012

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6

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Service Untitled

APRIL 4, 2011

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. In real estate listing is the game. Make sure your orders are clear.

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Service Untitled

MAY 14, 2012

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.

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Success

MARCH 16, 2022

In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. One client, insisting on a refund for the app Lynch had developed for her, said Lynch had not followed her instructions exactly.

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone.

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Service Untitled

NOVEMBER 14, 2012

What makes the experience unbearable however is the lack of 24 hour/7 day a week online or phone assistance. How soon will it be before a service representative gets back to a customer? Expectations dictate if your store is always open, someone therefore should be manning the floor.

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Success

SEPTEMBER 1, 2023

Annette Garsteck , a Hudson, Ohio-based career reinvention coach who empowers women, has more than 20 years of experience as a leader in training and customer service at global Fortune 500 and world-class healthcare firms. Finally, she says not to make employers guess about your skills—you can currently add up to 50 options.

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Recruit CRM

JANUARY 25, 2022

Types of Recruitment Automation Software to Choose from Applicant Tracking System : To put it briefly, an ATS provides all-in-one solution for managing job applications, resumes, candidate data, emails, and job postings. Prompt Customer Support Customer service is crucial when considering buying a recruitment automation software.

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Eat Your Career

AUGUST 28, 2023

Please help me write a professional email to my boss, the senior managing partner, to ask for funds to attend the Project Management Learning Lab in September. The email should explain why this training is a valuable investment for my organization and the benefits I will receive from attending. system will be made public.

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Worxbee

FEBRUARY 21, 2022

What if you share a small space and one person needs to talk on the phone while the other needs quiet work time? Standards for customer service (if you deal with clients directly) - For example, do you use video chat? With technology, it’s easy for people to fling out emails from their phones after hours.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence.

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Make or Break Moments

APRIL 14, 2011

I am clearly in a customer service funk this week. And just when I thought I’d heard the worst, I read this comment: I received an interesting email yesterday from my office internet provider (and phone provider) spelling out their new terms and agreement regarding their internet service.

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Office Dynamics

OCTOBER 9, 2018

Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. Call the front desk from your hotel room phone and state your issue. It takes being proactive and organized. Equipment does burn out or needs maintenance. Remain calm.

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