Service Untitled

JULY 21, 2011

The sheer volume of businesses and the popularity of online shopping just make traditional ways of evaluating customer service dinosaurs of the past, hence the arrival of independent companies who generate measurements to assess customer service experiences we all hope or dread as we go about our online shopping moments.

Customer Service 40

Customer Service Verizon Phones Training 40

LEADERASSISTANT.COM

DECEMBER 31, 2023

With a commitment to upholding the highest standards of professionalism, she goes beyond the traditional administrative role to advocate for the executive and the organization. Join my email list here if you want to get an email when a new episode goes live.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

JANUARY 28, 2024

With a deep respect for the role of Executive Assistants, Ellen also partners with organizations and executives to design robust career pathways that foster growth and development in this vital profession. Join my email list here if you want to get an email when a new episode goes live.

Restaurants 75

Restaurants Customer Service Budget Training 75

LEADERASSISTANT.COM

NOVEMBER 5, 2023

In this episode of The Leader Assistant Podcast, Andrea talks about her role supporting eight executives, and the additional roles she has in her organization, how she manages the workload, and tips for making an impact on company culture. Join my email list here if you want to get an email when a new episode goes live.

Administrative Professionals 77

Administrative Professionals Restaurants 2023 Networking 77

LEADERASSISTANT.COM

JUNE 4, 2023

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Restaurants Travel Customer Service Stress 92

Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Customer Service 2008 Google Docs Cubicle 100

Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. After all, a 24 hour turn-around period to answer an email is considered standard.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting. Join my email list here if you want to get an email when a new episode goes live.

Goals 74

Goals 2004 Restaurants Equipment 74

Service Untitled

OCTOBER 8, 2013

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost. ” The less an organization does, the less the cost.

Customer Service 40

Customer Service Expenses Social Media Promotion 40

LEADERASSISTANT.COM

NOVEMBER 19, 2023

Jared is also a TED speaker, 3x award-winning author, and USA Today’s “Most Connected Millennial” who has helped organize hundreds of events for over 30,000 attendees. Join my email list here if you want to get an email when a new episode goes live. Jared Kleinert is the Founder/CEO of Offsite.

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2015 Networking 2013 Restaurants 78

Success

JUNE 20, 2023

You’ll find that they all had one quality in common: They were all described as being “extremely well organized.” However, the self-discipline of organizing your work and focusing on your highest-value tasks is the starting point of getting your time under control and lowering your stress levels. Broken flow can really impede progress.

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Management Goals Learning Email 306

LEADERASSISTANT.COM

APRIL 30, 2023

The company has grown organically to a team of 24 employees. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. You can email me at podcast@leaderassistant.com.

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Agencies Interviewing Restaurants Customer Service 78

Service Untitled

APRIL 11, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

JULY 31, 2012

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

Customer Service 40

Customer Service Expenses Social Media Phones 40

LEADERASSISTANT.COM

JULY 30, 2023

In this episode, Yolanda talks about changing how the world sees assistants, helping executives and other team members understand the significance of what an EA brings to an organization, and what makes an assistant a leader. Join my email list here if you want to get an email when a new episode goes live.

Mentoring 84

Mentoring Training Networking Restaurants 84

LEADERASSISTANT.COM

MARCH 12, 2023

She began her career at a non-profit organization and has since worked for both large public companies and small private companies. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com. Or maybe you’d like to sponsor an episode or two?

Management 98

Management 2009 Restaurants Customer Service 98

Service Untitled

OCTOBER 9, 2012

It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service? During peak business time, is there enough of a workforce to provide customers with personalized service?

Customer Service 40

Customer Service Phones 2011 Travel 40

Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

Customer Service 40

Customer Service Social Media Agencies Facebook 40

Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

Customer Service 40

Customer Service Credit Card Policies AT&T 40

LEADERASSISTANT.COM

AUGUST 13, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Management 82

Management Restaurants Customer Service Budget 82

LEADERASSISTANT.COM

APRIL 9, 2023

Hallie also provides strategic counsel to key leaders within the organization and leads special projects focused on the growth of the organization. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

Restaurants 81

Restaurants Customer Service Budget Interviewing 81

Success

SEPTEMBER 1, 2023

She adds that October 31 is also the end of the fiscal year for many organizations, so some companies go into “use it or lose it” mode with leftover funds they can use in HR. Maybe it’s too niche to the organization or an industry, but the item doesn’t have broad significance.

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Resume Cover Letter Holidays Skills 253

Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

Service Untitled

NOVEMBER 14, 2012

If by some chance an organization doesn’t have those capabilities, then it should be clearly stated on the website what hours a business operates, and how soon a customer can expect a response. Expectations dictate if your store is always open, someone therefore should be manning the floor.

Customer Service 40

Customer Service Phones Email Management 40

Service Untitled

MARCH 14, 2011

As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me. Each organization has to consider what is acceptable. photo credit: katerha.

Customer Service 40

Customer Service Agencies Restaurants Holidays 40

Success

MARCH 15, 2023

I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. How do we help them understand its value to the whole organization?” It might lack the budget for training customer service reps to use the new software. Here’s a common example. And the HR department?

Restaurants 250

Restaurants Customer Service Budget 2014 250

Eat Your Career

AUGUST 28, 2023

Please help me write a professional email to my boss, the senior managing partner, to ask for funds to attend the Project Management Learning Lab in September. The email should explain why this training is a valuable investment for my organization and the benefits I will receive from attending. tools to be used.

Skills 130

Skills Legal Social Media Project Management 130

LEADERASSISTANT.COM

MARCH 19, 2023

. – Brené Brown CONNECT WITH JESSICA Jessica on LinkedIn chatGPT Resource from Jessica chatgptforexecutiveassistants.com chatGPT book ABOUT JESSICA Jessica McBride is an emotionally intelligent and organized business partner with over 10 years of experience in supporting executives. You can email me at podcast@leaderassistant.com.

2021 86

2021 Restaurants Customer Service Budget 86

Small Business CEO

JUNE 3, 2013

By definition, customer service is what you offer an individual before, during and after a transaction. While this concept seems simple enough, truly exceptional customer service is getting harder to find. The difference is that the personal connection you make with prospective customers adds value to your brand.

Customer Service 40

Customer Service Phones Email AT&T 40

LEADERASSISTANT.COM

JULY 2, 2023

Prior to that, she worked many freelance positions for non-profit organizations and theaters. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2013 69

2013 Etiquette Restaurants Customer Service 69

Service Untitled

AUGUST 27, 2012

School districts are obligated to deliver good customer service. Every employee should be trained in customer service; monitored and evaluated with the ultimate purpose of improving student achievement, school culture, and in the positive development of teaching and learning relationships. The Orange County, Fla.

Customer Service 40

Customer Service 2011 Training Health 40

Service Untitled

APRIL 28, 2011

Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. Most important in green marketing is to be true to an organization’s environment saving campaign.

Customer Service 40

Customer Service Social Media Clothes Environment 40

Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. Generic email messages do not inspire customer loyalty.

Customer Service 40

Customer Service Credit Card Phones Email 40

LEADERASSISTANT.COM

JUNE 18, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

2019 77

2019 Restaurants 2020 Customer Service 77

Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. ” Is the customer worth keeping?

Social Media 40

Social Media Customer Service 2005 Facebook 40