Killer Customer Service, or Customer-Killer Service?

Customers Rock!

Keep customers coming back so they will continue to earn points and hopefully continue to spend money with the business. This is most likely intended to help the airline stay top-of-mind with the customer and gently encourage them to book their next flight with the airline.

Personalize your customer service

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Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. First of all, customers get it the way they like it. Why do customers want to keep coming back?

Customer services rate customer service

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It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. We used to be able to call the Better Business Bureau and get ratings for how effective a company’s reputation was or how customers were treated.

Customer service reality show?

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In Great Britain, Mary Portas used to help failing businesses get back on the right path, but now she has changed sides and stars in a customer service reality show. Portas thinks that Britain has the worst customer service, and customers have never had it so bad.

Can Facebook emotionally manipulate customer service?

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We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible. Customers want fast service; that is they want businesses to pay attention, address their concerns, and take the time to understand the issues.

4 Marketing Lessons Learned From DirecTV’s Customer Service

The Solopreneur Life

I ’ve been a satisfied DirecTV customer since 2003. I called customer service today because I wanted to cancel my subscription to ESPN Gameday, which is a package of out-of-market college football games. I explained my situation, and the customer-service representative said, “I can’t cancel the subscription because the season has already started.” Great product, and I was reminded 10 minutes ago that their customer service is outstanding.”

Customer service representatives are heroes too

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On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

Sending flowers and customer service

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This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.” Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Sending flowers and customer service

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This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.” Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Recruiting talented employees to enhance customer service

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Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Consumer Reports says Apple does customer service better The ultimate success of a company is predicated on exceptional.

Increasing customer service popularity with Facebook

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Facebook gives organizations the opportunity to “WOW” customers with their human and approachable touch so important to building business, loyalty, and the development of a company’s brand. Even building a FAQ can drive customers to helpful answers.

Bad customer experiences make customer service mistakes harder to forgive

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Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Therefore with all of this in mind, is it any wonder that poor customer service triggers those negative feelings in us?

Empower employees to deliver better customer service

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The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction.

Think, think, think about improving customer service

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Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. So what do we need to do to keep our customers coming back? airlines improving customer service?

What happened to customer service at Sears?

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Thirty years later arose the brands of Kenmore and Craftsman, and during the organization’s billion dollar growth came Allstate, Caldwell Banker, and Dean Witter. Customer service begins with employees who want to be working and doing their best.

Small businesses and the importance of outstanding customer service

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Although it is very convenient to shop online, many customers still enjoy the experience of touching merchandise and browsing in a brick and mortar store; hence the popularity of small neighborhood businesses. Customer service has to be proactive.

When businesses decide to neglect customer service

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Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? Even in huge industries, the cost of keeping existing customers is still far less expensive than recruiting new ones.

A practical approach to dealing with customer service frustrations

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No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service.

The silent exit of poor customer service

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Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away?

‘WOW’ customer service has to be reliable and consistent

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With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result.

Memorable experiences make for “WOW” customer service

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Of course our client happily obliged, and for the next 20 minutes, the four of us (including the client’s husband) were indulged in pure relaxation and what must count as one of the greatest impromptu customer experiences for a hotel. Why do customers want to keep coming back?

How to help call center representatives improve customer service

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Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service.

How not to act when customer service fails miserably

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This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

How credit card companies offer different levels of customer service

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So are there different levels of service for credit card customers depending on one’s credit and past financial history? Need to know how to maneuver your way around customer service departments of credit card companies to get satisfactory service?

Consumer Reports says Apple does customer service better

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The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points.

U.S. airlines improving customer service?

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The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. Possibly Related Posts: Customer service ratings for airlines during Hurricane Irene If you had to cancel your flight because of Hurricane.

The attitude of customer service

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Every day we see customer service in action. Those are the customer experiences we seem to remember the best. It’s also not just about the training since this kind of attitude starts with the person; the ultimate attitude of service. I listen to customer feedback.

Customer service agents are also sales people

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Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing.

Can personal customer service survive in a digital world?

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There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service?

How ramping up customer service is paying off for Home Depot

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After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. So what are these home improvement giants doing to improve their customer service?

Book Review: The Customer Service Survival Kit

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The Customer Service Survival Kit was written by Richard S. Chapter One begins with the “uh-oh” moment; one most of us in any service oriented business has encountered. So what are the ways to defuse angry customers?

How to improve customer service in the digital world

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They also promised to have more in-house personnel to assist customers and to become more efficient. I’m not always the best organized when it comes to having multiple passwords, and in an attempt to keep my accounts safe from hackers however, I still keep them in a private notebook.

Is customer service more about loyalty or preventing frustration?

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Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost.

Walmart’s dismal customer service scores drive customers away

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Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” There are many free services to help customers find direct numbers.

Best Buy customer service still at odds

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Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online.

The “WOW” of customer service

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There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. The service I received could not have been better anywhere.

To deliver world-class customer service

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A customer-centric strategy is the best way to deliver world-class service, and it all starts with the initial point of delivery. Let’s face it – without customers there is no business. The experiences however, remind me of what world-class service can offer.

Take lessons from the leaders in customer service

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There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity.

Personalizing online customer service live chat

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As the popularity of online shopping continues to grow by giant leaps, so does the need for online customer service. When I go to the mall, service representatives use hand gestures and facial expressions to convey a message to me.

Complain constructively for better customer service

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In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met. Do the same when contacting an organization.