Can Facebook emotionally manipulate customer service?
JULY 2, 2014
We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible. So what did they do?
Bad customer experiences make customer service mistakes harder to forgive
MARCH 28, 2014
Therefore with all of this in mind, is it any wonder that poor customer service triggers those negative feelings in us? Why is that?
Personalize your customer service
JULY 10, 2013
Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.
How to help call center representatives improve customer service
APRIL 15, 2014
So who are the most successful customer service representatives and how is that achieved? photo by: sun dazed.
Recruiting talented employees to enhance customer service
JULY 31, 2013
Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients.
How to improve customer service in the digital world
JULY 3, 2012
They also promised to have more in-house personnel to assist customers and to become more efficient. Train customer service agents better.
‘WOW’ customer service has to be reliable and consistent
APRIL 22, 2013
With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service?
The silent exit of poor customer service
JANUARY 25, 2012
Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization.
The need to improve customer service in our schools
AUGUST 27, 2012
School districts are obligated to deliver good customer service. Customer Satisfaction Customer Service Little Things, Big Differences
How to establish a customer service culture
MAY 2, 2011
Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question.
Take lessons from the leaders in customer service
MAY 21, 2012
Customer service needs to be more than just a smile and a representative having memorized the instruction manual.
Memorable experiences make for “WOW” customer service
AUGUST 11, 2013
So what makes something like this so memorable, and why did the employee take it on her own to offer us such a complimentary service?
Small businesses and the importance of outstanding customer service
AUGUST 7, 2012
Whether a customer spends $10 or $1,000, chances are at some time they are still going to have a question or an issue with a product.
Best Buy customer service still at odds
JANUARY 18, 2012
Best Buy just can’t get it right, and customers continue to complain. It was impossible to deal with Best Buy’s customer service.
Consumer Reports says Apple does customer service better
MAY 6, 2013
The ultimate success of a company is predicated on exceptional customer service experiences. P PROBE. P PRESENT. L LISTEN. E END.
Think, think, think about improving customer service
MARCH 2, 2012
When something goes wrong the first time a new customer deals with a business, chances are they will be heading to the competition next time.
Customer service agents are also sales people
SEPTEMBER 5, 2012
So how does a customer service representative who is hesitant about selling be helped to feel comfortable?
Providing the customer service that your customers deserve
OCTOBER 9, 2012
Shopping for products and services are no longer defined by the hours between 9:00 a.m. Honesty : Never misrepresent anything to your customer.
Employ more customer service options to provide a concierge level of excellence
JUNE 5, 2012
Customers who feel they have been treated royally will return to spend more money and even pay a premium for products or services.
What Mickey Mouse can teach us about customer service
MAY 1, 2012
Their opinions are heard, they contribute suggestions on how to improve service, and are motivated to do the best job they can.
Increasing customer service popularity with Facebook
MARCH 14, 2014
” Leading the parade are comments and shares, and of course it is better when customers praise a company with positive comments.
Sending flowers and customer service
APRIL 11, 2012
This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.”
Customer services rate customer service
JULY 21, 2011
It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling.
U.S. airlines improving customer service?
FEBRUARY 20, 2012
The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas.
How to deliver happiness with customer service
APRIL 21, 2011
It was beyond just satisfied; you as a customer were particularly delighted. It is, however what a customer really searches for when shopping.
Can personal customer service survive in a digital world?
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. The conversion.
How credit card companies offer different levels of customer service
JUNE 14, 2013
So are there different levels of service for credit card customers depending on one’s credit and past financial history?
Building a business culture to deliver the best customer service
MAY 14, 2012
These are the organizations who have figured out how to delight their customers and even make them smile. photo by: HiMY SYeD / photopia.
Is your customer service “naughty” or “nice?”
NOVEMBER 22, 2011
” Let us start with the “naughty” category and what customers are most likely to consider a bit underhanded and offensive.
Walmart’s dismal customer service scores drive customers away
MARCH 19, 2013
The company needs employee pride, a well-tuned culture, and a mentoring program where associates can learn how to deal with customer complaints.
What Two and a Half Men Can Teach Us About Customer Service
FEBRUARY 15, 2012
If it is a phone call, then warn the customer you will hang up, or perhaps they would like to call at another time when they have calmed down.
Google enters into customer service industry with Trusted Stores Program
JUNE 11, 2012
The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience. So how does the new program work?
What happened to customer service at Sears?
FEBRUARY 27, 2013
Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012.
Lack of professionalism from airline attendants reflects badly for customer service
SEPTEMBER 25, 2012
No matter what the industry or the government regulations, customer service is expected. airlines improving customer service?
Every employee can contribute to customer service excellence
MARCH 7, 2011
Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires.
Customer service mistakes that go bump in the night
DECEMBER 20, 2010
Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect.
Americans changing banks because of fees and poor customer service
FEBRUARY 27, 2012
percent of customers compared to 8.8 percent of customers lost in 2010. It seems larger banks are more proactive.
Received lousy customer service? Complain about it on Gripevine
MARCH 6, 2012
Just a month out into the public venue, the site Gripevine emerged offering dissatisfied customers the ability to “amplify their online voice.”
Book Review: The Customer Service Survival Kit
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. So what are the ways to defuse angry customers?
Budget cuts for the IRS result in unreliable customer service
APRIL 28, 2014
Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. In the “intolerable level of public service,” there were 15.4 Are they still on hold?