Can Facebook emotionally manipulate customer service?
JULY 2, 2014
We do research to improve our services and to make the content people see on Facebook relevant and engaging as possible. Customers want fast service; that is they want businesses to pay attention, address their concerns, and take the time to understand the issues.
Bad customer experiences make customer service mistakes harder to forgive
MARCH 28, 2014
Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Therefore with all of this in mind, is it any wonder that poor customer service triggers those negative feelings in us?
Personalize your customer service
JULY 10, 2013
Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. First of all, customers get it the way they like it. Why do customers want to keep coming back?
How to help call center representatives improve customer service
APRIL 15, 2014
Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service.
Recruiting talented employees to enhance customer service
JULY 31, 2013
Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Consumer Reports says Apple does customer service better The ultimate success of a company is predicated on exceptional.
How to improve customer service in the digital world
JULY 3, 2012
They also promised to have more in-house personnel to assist customers and to become more efficient. I’m not always the best organized when it comes to having multiple passwords, and in an attempt to keep my accounts safe from hackers however, I still keep them in a private notebook.
‘WOW’ customer service has to be reliable and consistent
APRIL 22, 2013
With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result.
The silent exit of poor customer service
JANUARY 25, 2012
Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away?
The need to improve customer service in our schools
AUGUST 27, 2012
School districts are obligated to deliver good customer service. Beginning with the Superintendent and the Board, customer relationships with parents and students should be approachable and reliable. Customer Satisfaction Customer Service Little Things, Big Differences
How to establish a customer service culture
MAY 2, 2011
Customers frequently offer feedback; sometimes it is solicited, and sometimes it comes back as a complaint or a question. No matter how the delivery, it comes down to what you do with the feedback that keeps customers and affords an organization the opportunity to build customer loyalty.
Take lessons from the leaders in customer service
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity.
Memorable experiences make for “WOW” customer service
AUGUST 11, 2013
Of course our client happily obliged, and for the next 20 minutes, the four of us (including the client’s husband) were indulged in pure relaxation and what must count as one of the greatest impromptu customer experiences for a hotel. Why do customers want to keep coming back?
Small businesses and the importance of outstanding customer service
AUGUST 7, 2012
Although it is very convenient to shop online, many customers still enjoy the experience of touching merchandise and browsing in a brick and mortar store; hence the popularity of small neighborhood businesses. Customer service has to be proactive.
Best Buy customer service still at odds
JANUARY 18, 2012
Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online.
Consumer Reports says Apple does customer service better
MAY 6, 2013
The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points.
Think, think, think about improving customer service
MARCH 2, 2012
Customer service should be a priority if organizations expect to expand their businesses with new customers while still retaining their current loyal clientele. So what do we need to do to keep our customers coming back? airlines improving customer service?
Customer service agents are also sales people
SEPTEMBER 5, 2012
Although a customer service agent might be overheard saying they prefer to be in the background when it comes to sales positions, the talents of customer service representatives also take a paramount position in successful sales and marketing.
Providing the customer service that your customers deserve
OCTOBER 9, 2012
Shopping for products and services are no longer defined by the hours between 9:00 a.m. Regardless of how customers choose their shopping venues, outstanding customer service still sets organizations apart from their competition.
Employ more customer service options to provide a concierge level of excellence
JUNE 5, 2012
It’s not that we need surveys to show which organizations step out of the box to ensure a concierge level of excellence so coveted by consumers; organizations like Zappos, Amazon, and Nordstrom essentially offer everyone “fantastic” service.
What Mickey Mouse can teach us about customer service
MAY 1, 2012
By 1996 the organization offered business programs and currently sends representatives all over the world teaching Disney’s best practices of leadership, management, customer service, and loyalty.
Increasing customer service popularity with Facebook
MARCH 14, 2014
Facebook gives organizations the opportunity to “WOW” customers with their human and approachable touch so important to building business, loyalty, and the development of a company’s brand. Even building a FAQ can drive customers to helpful answers.
Sending flowers and customer service
APRIL 11, 2012
This past Valentine’s Day, Washington Post’s Melissa Bell stated, “Love hath no fury like a flower customer scoffed.” Only a few dissatisfied customers ever received an answer on that ominous February 14th.
Customer services rate customer service
JULY 21, 2011
It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. We used to be able to call the Better Business Bureau and get ratings for how effective a company’s reputation was or how customers were treated.
U.S. airlines improving customer service?
FEBRUARY 20, 2012
The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. Possibly Related Posts: Customer service ratings for airlines during Hurricane Irene If you had to cancel your flight because of Hurricane.
How to deliver happiness with customer service
APRIL 21, 2011
It was beyond just satisfied; you as a customer were particularly delighted. With that feeling in mind, how can an organization delight a customer? That was a case in point of customer service far exceeding what I expected.
Can personal customer service survive in a digital world?
FEBRUARY 6, 2013
There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service?
How credit card companies offer different levels of customer service
JUNE 14, 2013
So are there different levels of service for credit card customers depending on one’s credit and past financial history? Need to know how to maneuver your way around customer service departments of credit card companies to get satisfactory service?
Is your customer service “naughty” or “nice?”
NOVEMBER 22, 2011
Consumer Reports does qualify their list as neither an approval or disapproval of an organization as a whole, but Tod Marks, the senior editor and resident shopping expert states it is about “specific policies regarded as customer friendly.”
Building a business culture to deliver the best customer service
MAY 14, 2012
These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability?
Walmart’s dismal customer service scores drive customers away
MARCH 19, 2013
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” There are many free services to help customers find direct numbers.
What Two and a Half Men Can Teach Us About Customer Service
FEBRUARY 15, 2012
Customer service isn’t an easy task, and for the representatives who successfully calm angry customers, soothe irate tempers, and are able to solve consumer problems in a polite and reasonable manner are those employees any great company should consider giving a raise in salary.
Google enters into customer service industry with Trusted Stores Program
JUNE 11, 2012
Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. A potential customer will be able to see who ships quickly and their reliability.
What happened to customer service at Sears?
FEBRUARY 27, 2013
Thirty years later arose the brands of Kenmore and Craftsman, and during the organization’s billion dollar growth came Allstate, Caldwell Banker, and Dean Witter. Customer service begins with employees who want to be working and doing their best.
Lack of professionalism from airline attendants reflects badly for customer service
SEPTEMBER 25, 2012
And as one passenger asked what ever happened to customer service or even the rights of passengers, it would seem that American Eagle had no idea as to the answer. No matter what the industry or the government regulations, customer service is expected.
Every employee can contribute to customer service excellence
MARCH 7, 2011
“Wow customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. In the poor service category, a whopping 68 percent of consumers consider indifference of employees as bad service.
Customer service mistakes that go bump in the night
DECEMBER 20, 2010
Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. So what irks customers the most about customer service blunders and how can we help to make it better?
Americans changing banks because of fees and poor customer service
FEBRUARY 27, 2012
percent of customers compared to 8.8 percent of customers lost in 2010. I doubt many customers have forgotten the Bank of America announcement of charging a monthly fee for debit card users last year.
Received lousy customer service? Complain about it on Gripevine
MARCH 6, 2012
Just a month out into the public venue, the site Gripevine emerged offering dissatisfied customers the ability to “amplify their online voice.” Most organizations know not to argue on Facebook with customers. airlines improving customer service?
Book Review: The Customer Service Survival Kit
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Chapter One begins with the “uh-oh” moment; one most of us in any service oriented business has encountered. So what are the ways to defuse angry customers?
Customer service and the impact of social media
APRIL 11, 2011
So how does all of this fit into the ever broadening sea of customer service? Large and small organizations are all taking the plunge, and diving into Facebook, Twitter, blogs, and forums, but as we all learned when we were younger, be prepared and make sure you know how to swim first.