Remove Customer Service Remove Email Remove Events Remove Phones
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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Managing your boss’s schedule like a mega star

Practically Perfect PA

Basically, the do / build method means that you block time for ‘doing’ tasks, such as answering emails, attending meetings or writing reports, and you block time for ‘building’ tasks such as training, brainstorming, networking or strategic thinking. Would a call or email exchange be more time effective?

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Multi-tasking is not what it’s all cracked up to be.

Office Dynamics

Do you regularly multi-task, such as reading emails while someone is talking to you on the telephone? 90% of American adults own a cell phone. (64% 67% of cell owners find themselves checking their phone for messages, alerts or calls – even when they don’t notice ringing or vibrating. What about you? 64% own a smartphone.).

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Administrative Professionals Conference or Training Event Travel Tips

Office Dynamics

If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation. Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food.

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Travel Tips for Your Administrative Professionals Conference or Training Event

Office Dynamics

If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation. Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food.