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Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Maggie takes a deep dive through her new course, the Nova Chief of Staff Certification. Maggie has 20 years’ experience leading large teams and has spent her career focused on both customer and employee experience at companies including T-Mobile, Nordstrom, and Starbucks.

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Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast with Jeremy Burrows, Maggie shares a bit about her experience as a Chief of Staff and walks us through her new course, the Chief of Staff Certification. LEADERSHIP QUOTE People will forget what you said, people will forget what you did, but people will never forget how you made them feel.

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Budget cuts for the IRS result in unreliable customer service

Service Untitled

Tax season is finally over, and those economic gray hairs have been remanded back to the colorists at our hair salons, but budget cuts continue to show a significant decline in the Internal Revenue Service to the American public. Angry Customers Customer Satisfaction Customer Service Employees Specific Companies'

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7 Types of Competitive Advantages and How to Develop Yours

Success

For instance, Peirce College in Philadelphia addressed declining enrollment by offering online courses and more associate-degree level programs. If your budget is too limited to offer competitive salaries, what other perks do you offer ? As a personal example, I had a client who offered two night classes with equal marketing budgets.

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The importance of customer service in city government

Service Untitled

The service, depending on the city can handle hundreds of requests ranging from procuring a dog license, city parks and recreation, job applications, trash pickup, or information about specific services and problems. By 2012, city records show the service has handled 4.5 Is it effective? million contacts.

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The silent exit of poor customer service

Service Untitled

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away? Floor personnel are talking on their cell phones.

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How to deliver happiness with customer service

Service Untitled

Of course, depending on your budget, the experience could have ranged from modest to extravagant, but I’m betting that nearly everyone can remember that particular feeling of euphoria. It was beyond just satisfied; you as a customer were particularly delighted. Take for instance my latest trip to the hardware store.