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Remote work leads to more people suffering from ‘phone anxiety’

Workplace Insight

A new poll conducted by telephone answering provider, Face For Business , suggests that four in 10 employees have experienced an increase in feelings of ‘phone anxiety’ as a result of remote work. The survey also claims that those aged 18-34 bear the brunt of this heightened anxiety.

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Need to Hire an AI Consultant? Here’s How to Vet for the Right One

Success

Adtalem uses the tech at its institutions to help future counselors prepare for crisis situations—an AI-based “digital human” helps students train by acting as a mock client. According to the McKinsey Global Survey , roughly 55% of their respondents have adopted some level of AI in their business. “He

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Are Productivity Paranoia And Lack Of Trust The Real Obstacles To Hybrid And Remote Work?

Allwork

That data aligns with a new report by Citrix based on a global survey of 900 business leaders and 1,800 knowledge workers — those who can do their job remotely. That’s based on Musk’s belief that remote workers are “phoning it in” and only “ pretend to work.” .

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How to Help Your Sales Team Overcome the 4 Most Limiting Mindsets

Success

Often, sales managers rely on training to help improve seller performance, but this approach by itself is insufficient. Training and hands-on experience can only get sellers so far. And without identifying which mindsets limit seller performance, sales managers cannot see true improvement—even as sellers are trained on new skills.

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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

Surveys used to calculate your net promoter score can help you address pressing customer service issues you didn’t know existed. Instill and nurture these mission values at every level of your company—not just on the phone line or customer service desk, but in sales, management, and in yourself. And yes, prickly customers exist.

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What Makes Good Customer Service?

Success

Who needs customer service training? They need training to answer them professionally. Adequate training is critical. But without the training—the tools—to help, interruptions may become more of a frustration. And train accordingly to respond independently to as many situations as possible.

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People are simply ignoring bans on AI use at work

Workplace Insight

Older readers may remember a phenomenon called Bring Your Own Device (BYOD) which marked the point at which employers gave up worrying about people using their own phones at work and instead made it look like it was their idea anyway. Other employees are free to use AI tools, with their employers encouraging using it (15 percent).