Professional Assistant Blog

NOVEMBER 1, 2007

Home About Me Advertise Cubicle Etiquette 101 By The Professional Assistant on Thursday, November 01, 2007 Filed Under: Office Gossip , Productivity D o you find that your colleagues are hovering around you when youre on the phone? If you need to warm up your lunch, please try to keep it in the lunch room.

Cubicle 100

Cubicle Etiquette 2008 2007 100

On The Job

OCTOBER 10, 2018

A recent survey finds respondents say that it's proper etiquette to put your phone away in meetings but 53% of them keep it out. Others will say they'd go insane if they couldn't play Candy Crush on their phones during boring presentations or they need to keep up with emails because meetings are such a drain on their day.

Phones 131

Phones Etiquette Policies Email 131

Professional Assistant Blog

FEBRUARY 19, 2008

Home About Me Advertise Adhering to the "Open Door" Policy By The Professional Assistant on Tuesday, February 19, 2008 Filed Under: Meetings , Prioritize I n my last job, I had my own office. If it was my boss that showed up, well, that’s a different story. If it was my boss that showed up, well, that’s a different story.

Policies 100

Policies 2008 Cubicle 2007 100

Service Untitled

JANUARY 28, 2014

Employees are not automatically entitled to being paid if they can’t get to work, and those policies should be clearly explained in staffing contracts or the company handbook. Check the website of the airline carrier for their policies concerning inclement weather. Maintain your patience. photo by: thisreidwrites.

Customer Service 40

Customer Service UPS Etiquette Policies 40

Worxbee

DECEMBER 6, 2021

Without a process in place, it’s easy for communication to end up all over the place and for important messages to be missed. Some clients set up their own system for subject lines too, so that people are clear when an email needs them to take action. It’s not generally good etiquette to try calling in without a booked meeting.

Project Management 122

Project Management Environment Email Etiquette 122

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. I invited half a dozen people but the word spread like wildfire and almost the entire product and engineering team showed up a little after 5:30pm. I originally just invited six people, but about thirty+ showed up.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Worxbee

SEPTEMBER 20, 2021

Any additional meetings are taking up time that could otherwise be spent on work, so limiting your meetings can be the first “golden rule” to get success out of them. #2. Too often in businesses, meetings end up being about giving different individuals their air time, which often drags out getting to the original point. “We

Agenda 52

Agenda Environment Etiquette Goals 52

Professional Assistant Blog

OCTOBER 31, 2008

Then a bunch of co-workers show up in costumes. Do you like to dress up in fancy or scary costumes for this occasion? Do you want to dress up at the office, but not sure what to wear or if you even can? You dont want to end up at work and be the only one wearing a costume. What are you dressing up as? What a sight!

2008 100

2008 Cubicle Google Docs 2007 100

Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. I had to adapt and do it quickly to keep up with the fast pace and never-ending questions. I hope these help you when starting a new role!

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Training 100

Loosely Speaking

FEBRUARY 11, 2009

I blog in the progressive/political sphere, occasionally spilling over into literature, history, policy, current events and media, but since I’m pretty diligent about maintaining my anonymity, finding a support network has always been borderline impossible. Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change?

Networking 100

Networking 2004 2009 Etiquette 100

BMT Office Administration

OCTOBER 4, 2022

Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. Post-COVID-19, many employee tracking software programs started popping up, allowing companies to track employee productivity , computer activity, emails, and even individual keystrokes. Keystroke logging.

Filing 52

Filing 2020 Suppliers Social Media 52

Professional Assistant Blog

SEPTEMBER 5, 2008

Home About Me Advertise Cover Your Tracks: E-mail Archiving By The Professional Assistant on Friday, September 05, 2008 Filed Under: MS-Outlook , Organize , Productivity , System Security D o you back up your e-mails in Microsoft Outlook ? There are two ways of backing up your e-mails. Are you familiar with this?

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

Laughing all the Way to Work

FEBRUARY 16, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Be sure to check your company email policy: Having butterflies flutter across the screen on the opening of the business e-mail may not be the image your company is looking for.

Etiquette 100

Etiquette 2005 Email Filing 100

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Your company may have a policy on how they want you to address people in external business e-mail. Jane Watson of J. Who are you?

2008 100

2008 2007 Cubicle Fax 100

Service Untitled

NOVEMBER 6, 2009

Escalations are usually from angry/vocal/important customers who are having a problem and are going “up the chain&#. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents. Policy creation, personnel management, interviewing, etc.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

MARCH 22, 2010

Beyond that, B&H has an elaborate and extremely unique system of conveyor belts and similar devices that move products around the store and to a pick up area. Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom).

Customer Service 40

Customer Service Policies Purchasing AT&T 40

The Office Professionals Place

OCTOBER 19, 2009

This may be a case when you pick up the phone and discuss the issue. It’s so easy to use and just as fast yet we don’t pick up the phone. Phone etiquette is important, remember to leave your name and phone number twice when leaving a voicemail- once at the beginning and then at the end of the call.

Phones 100

Phones Email Filing IAAP 100

Service Untitled

JUNE 15, 2010

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

SEPTEMBER 25, 2009

If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. couches taking up space in the middle of a store don’t make much sense). The environment is respectable.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

AUGUST 17, 2010

And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?

Customer Service 40

Customer Service Travel Etiquette Policies 40

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. This morning Spirit Airlines announced an up to $45 charge for each piece of carry-on luggage placed in the overhead bins. The charges will begin August 1st.

Customer Service 40

Customer Service Travel Policies AT&T 40

Laughing all the Way to Work

OCTOBER 6, 2009

One day she just up and quit. it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. One of the biggest issues surrounding substance abuse in the workplace are the lies required to keep up the front that everything is ok. in my experience. " Warning!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

APRIL 8, 2010

Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures. Ineffective interactions will result in inconsistent policies among other customer service agents, and it is sure to create chaos.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

APRIL 29, 2010

It isn’t a “given&# that your flights will leave on time, but at least it whips up an inkling of transparency for the airlines. It’s hard to believe that the airline industry had to put up such a fuss just to give consumers back a bit of their dignity; let’s hope it works. Tarmac delays.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

JANUARY 5, 2010

Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle. As to the jeans in the extra small size, I can appreciate the need to keep the mannequins well fitted, but these jeans were on the rack, even if by error, and not needed to be on any display mannequin.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

Service Untitled

APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that? Just yesterday flood insurance has been temporarily brought back until the end of May.

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

OCTOBER 26, 2010

I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Don’t make excuses when your company messes up. If I visit your store, have sales staff available for questions when I need help. Please smile at me when I come in so I feel important and welcome.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

APRIL 5, 2010

The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight. The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Service Untitled

FEBRUARY 19, 2010

The cameras were only set up in one spot and focused on the monument through the arch. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Was that real? Is it realistic?

Verizon 40

Verizon Customer Service Phones Etiquette 40

The Marq

APRIL 22, 2010

What’s more, one of the people simply stood up and stepped away to take the call. Aside from business and human etiquette of paying attention to the person you’re with, this is a complete waste of time. I decided to distract her and use up some of that adrenaline. It’s now up to you. How do I know this?

Phones 40

Phones AT&T Etiquette Email 40

Service Untitled

APRIL 16, 2009

The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. For the company, it’s upselling disguised as a policy. Or at least to make you think about it instead of flat out refusing.

Customer Service 40

Customer Service AT&T Policies Expenses 40

BioTeams

JUNE 30, 2005

What emerged as being critical is the realization of Virtually Networked Team’s strong character and dynamic nature, almost as it would be a separate entity from the members making it up. Transparency and clearly agreed policies are the foundations for all this to happen. Rule 1 – Send out timely information.

Medical 52

Medical Networking AT&T 2005 52

Men With Pens

NOVEMBER 19, 2009

Just come up with 3 or 4 niches that you actually give a damn about. One of the best benefits of spreading into other niches is how you’ll come up with out-of-the-box ideas on how to one-up the value you offer to your existing customers in your main niche. Take @Pat (up there in the comments) for an example.

2009 40

2009 AT&T Gifts Training 40