Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. In your case, she may have been able to influence the SVP, CEO, HR, or the other assistants because she is in charge of all admin and it’s her duty to manage them. The link is that original post. How well do they listen?

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

BMT Office Administration

OCTOBER 4, 2022

Managers and supervisors kept track of employee performance and productivity by directly monitoring them throughout the workday. This fed the need for new ways to track employee activity, as managers could no longer directly monitor their teams in person. As early as May 2020, one-third of all employees began working from home.

Filing 52

Filing 2020 Suppliers Social Media 52

Worxbee

SEPTEMBER 20, 2021

In the virtual environment especially, larger meetings can be difficult to manage. When you host virtual meetings, requiring cameras to be on is an important policy to have. Having cameras on is a basic virtual meeting etiquette. Some people just aren’t comfortable with trying to speak up, so keeping meetings small can help. #4.

Agenda 52

Agenda Environment Etiquette Goals 52

Practically Perfect PA

FEBRUARY 24, 2012

It seemed that being the ‘go to’ person meant I should be up to speed on company policies and procedures, office etiquette and in-house systems as soon as I started. But as diary management can count for a large part of your role – and it was 80% of mine – you have to take matters into your own hands. Don’t doubt your knowledge!

Microsoft Outlook 100

Microsoft Outlook Assertiveness Etiquette Training 100

Professional Assistant Blog

OCTOBER 31, 2008

Luckily, in my office, we dress in casual clothes all of the time and we do have a corporate policy of being able to dress up in a costume for this event. Check with your Human Resources Department or manager to see if this falls into your corporate policy.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

SEPTEMBER 5, 2008

What would happen if your company gets audited or your manager asks you for an e-mail from a few years ago? The reason I use the latter method is because our company policy is that we cant download any software that IT doesnt approve. This happens to office workers all of the time. There are two ways of backing up your e-mails.

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

Service Untitled

NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Professional Assistant Blog

OCTOBER 9, 2008

Then I would create worksheets within each sheet with headings such as: Name Time of Call Reason for Call If you work for more than one manager or you need to track calls for more than one person, you might want to create a heading that states something like "Person Receiving Call" or something along the lines of this.

Phones 100

Phones 2008 Cubicle 2007 100

The Office Professionals Place

OCTOBER 19, 2009

Phone etiquette is important, remember to leave your name and phone number twice when leaving a voicemail- once at the beginning and then at the end of the call. Upcoming topic: Dealing with Workplace PMS - Poor Management System - September 6, 2010 Dial-in#: 1-712-432-3030 Passcode: 346621 Become a member of the Elite - Subscribe today!

Phones 100

Phones Email Filing IAAP 100

Service Untitled

JUNE 15, 2010

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. Employees should be able to voice their opinions and concerns to management without the threat of repercussions. If an employee perceives something is wrong, that is their reality.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40

2010 Customer Service Restaurants Etiquette 40

Laughing all the Way to Work

OCTOBER 6, 2009

it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. and hopefully, they have supportive procedures and policies in place to help them." ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" in my experience. " Warning!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

APRIL 29, 2010

The airline company must display a customer service plan as recommended by the DOT which clearly outlines the company’s policy for such services relating to over booking, baggage handling, customer compliance and other issues that might apply to passengers. Delta Gets Proactive About a week ago, I received a letter from Delta.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

APRIL 16, 2009

For the company, it’s upselling disguised as a policy. Something along the lines of “we can’t change the minimum charge policy, but while our team is there fixing the issue, maybe they could also look over other potential issues?&# Or at least to make you think about it instead of flat out refusing.

Customer Service 40

Customer Service AT&T Policies Expenses 40

BioTeams

NOVEMBER 9, 2019

Project and enterprise teams across all organisation types are perpetually exposed to a stream of information flows that ebb the natural tempo of processes, policies, system mechanics, codes of conduct and collaboration protocols. Max Bhanabhai is a bioteaming practitioner, author, strategic innovation and change management consultant.

2019 65

2019 Collaborate Etiquette Time Zones 65

BioTeams

JUNE 30, 2005

Transparency and clearly agreed policies are the foundations for all this to happen. – Develop member autonomy and self-management. – Define Teams “Vital Signs” – Establish Team Etiquette and “Bio Behaviours” Rule 3 – Act don’t Ask (Permission Granted).

Medical 52

Medical Networking AT&T 2005 52

Men With Pens

NOVEMBER 19, 2009

Online is a massive place and so when you small chunk it to the niches you like, it’s more manageable (and more fun). Octopus etiquette, indeed. Spiritually, ecumenically, grammatically." - Captain Jack Sparrow Home | Services | About | Comment Policy | Disclosure | Contact Copyright © 2006 - 2010 30 Sous Zero Inc.

2009 40

2009 AT&T Gifts Training 40

Success

NOVEMBER 16, 2023

If the thought of enduring another presidential election while managing politics in the workplace has you agitated, you aren’t alone. Company policy that works best will be directly tied to company values. John Truong, managing director and attorney at Alliance Compensation & Litigation Lawyers, says his firm takes this approach.

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Management Policies Stress Environment 289