Small Business CEO

JULY 1, 2011

Create an FAQ Page. Ensure you maintain your FAQ list and update it regularly as your products evolve and you notice that more people are asking a particular question or are inquiring about a specific topic. Make Contact Easy and Consistent.

Customer Service 40

Customer Service Time Zones AT&T Expenses 40

Loosely Speaking

DECEMBER 22, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Building on your skills Tuesday, December 22, 2009 at 8:46 am // By: ktcosmos // Category: Virtual Assistant Resources It’s the time of year when we all do some self assessment and then look ahead to changes we want to make in the coming year.Â

Skills 100

Skills 2010 2004 Training 100

Loosely Speaking

OCTOBER 15, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Blog Action Day 2008 Wednesday, October 15, 2008 at 1:00 am // By: ktcosmos // Category: Blogging As a participant in Blog Action Day 2008, I asked everyone I know for information on programs (actual or planned) which combat poverty.

2008 100

2008 Clothes 2004 Medical 100

Service Untitled

APRIL 12, 2011

Here are a few suggestions: Always start out with a FAQ. Begin the process as soon as possible, and if you don’t have an immediate solution, then follow-up with an email or phone call as soon as you do. Take steps to resolve the problem in the future, but do something to assuage the anger and frustration of the customer.

Customer Service 40

Customer Service Policies Holidays Confidence 40

Loosely Speaking

AUGUST 6, 2009

Location: Candy and Doreen will be joining us from remote locations and the session will be accessible by either long distance phone and/or computer, headset and wifi connection. Participants will either use a conference call or other online meeting room to attend, so computer and/or phone access will be necessary.

2009 100

2009 Agenda Social Media Phones 100

The Marq

APRIL 15, 2010

Instead, I read the following on their FAQ. If you're still interested in receiving a free copy of Delivering Happiness by Tony Hsieh, please email me your mailing address. You'll find my email on the blog in the left navigation pane. It wouldn't justify the product, but it would make me slightly less irate.

Airborne 40

Airborne 2010 Policies Clothes 40

Men With Pens

APRIL 8, 2010

Google Notebooks can be accessed from any computer as well as from mobile phones and it can also be shared between friends. Use email, instant messaging and your mobile phone to submit your notes or you can clip content from the web with the browser toolbar. Use it when shopping online or planning a trip.

2010 40

2010 Dropbox Google Calendars 40

Men With Pens

DECEMBER 10, 2009

A project is not about checking your emails each day. Not to mention overhead like cleaning up emails, invoicing, etc. @PM Also, at offices, where phone rings, someone knocks on the door, a client wants to talk to you, because she’s come across some unprecedented problem, etc this can become a problem too.

Project Management 40

Project Management Management 2009 AT&T 40

Men With Pens

APRIL 13, 2010

I’ve happily signed up for all kinds of email lists. I recently had a discussion via email with someone regarding the CAN-Spam Act (US) and Anti-Spam Act (Australia). In the US it’s legal to sign someone up to your email list without asking their permission. They could have asked. I have a crazy-busy RSS feed.

2010 40

2010 Legal AT&T Email 40

Men With Pens

APRIL 25, 2010

You thought you heard the phone ring this morning but you aren’t sure. Check your email. Look at your email. Read that long chain email someone forwarded to you. Forward that chain email to all your friends. Send an email to your client. Mint flavored. Call your dentist. Check your voice mail.

2010 40

2010 Doodle Facebook AT&T 40

Men With Pens

JANUARY 14, 2010

Alright, well, I know he emailed me to let me know I had a broken link in a post. And I know he was interested in what that link led to, which made me think well of him, so I emailed him back. In less than 5 emails, in fact. This is perhaps my most important rule of thumb, whether writing books, blog posts, or emails.

2010 40

2010 AT&T Email Interviewing 40

Men With Pens

JULY 14, 2010

You have many options: landline, cellular phone, texting, fax line (yeah, many people still fax), email, website contact form, Twitter direct message, LinkedIn message, Skype, and lots more. Yes, you have to manage your time and you can’t email all day, but don’t get so efficient that you become unreachable and aloof.

2010 40

2010 AT&T Fax Social Media 40

Men With Pens

MARCH 8, 2010

Throughout the months of phone calls, backtracking, moving forward, and backtracking again, there was a lot of confusion. That means possibly posting something to your blog, sending out a press release, tweeting a public notice or emailing clients. My phone plressed the return key and it submitted. A lot of hurt feelings.

2010 40

2010 AT&T Email Staples 40

Men With Pens

FEBRUARY 27, 2010

I’m dying to dial that phone number,&# James pointed to the sign above the receptionist’s desk. No problem,&# James whispered back, covering the phone with a hand. The phone died in James’ hand – the battery. Don’t just mildly inquire how you can help them in the sidebar. You know, lawyers don’t really care.

2010 40

2010 AT&T Phones Confidence 40

Men With Pens

JANUARY 7, 2010

Answer the phone now and then. If you turn white and get all knee-wobbly at the thought of picking up the phone and introducing yourself to a prospective client, keep your day job. We respect your email privacy Well never rent, sell, or otherwise share information we collect, because thatd be a violation of everything we believe in. "I

2010 40

2010 AT&T Stress Environment 40

Men With Pens

JANUARY 16, 2010

A few hours later, James was puttering in the garage, bleaching a particularly nasty oil slick here, corralling wayward tools there, with Kid Rock blaring from the stereo in the background, when the phone on his hip buzzed. He dove for the volume to twist it down and yanked the phone from his pocket. Intrigued, James answered the call.

AT&T 40

AT&T Lifestyle 2010 UPS 40

Men With Pens

JANUARY 21, 2010

As if getting them on the phone is too expensive, like it used to be. Because even today (sigh), it is too expensive for me to get hundreds of people on the phone every day. We respect your email privacy Well never rent, sell, or otherwise share information we collect, because thatd be a violation of everything we believe in. "I

2010 40

2010 AT&T Interviewing Learning 40

Men With Pens

MARCH 9, 2010

The last time I needed the phone number, I looked online. One friend refers you to someone who only has an email address, a generic address like annepottertherapist@mail.com. Would you search online for Anne Potter before writing her an email? Compounding the problem was the president giving me an @comcast.net email address.

2010 40

2010 AT&T Email Google 40

Men With Pens

JUNE 13, 2010

Dean: I start out with a little housecleaning, meaning I answer emails, approve blog comments, and check my calendar for meetings or tasks for the day. Of course, there are the phone calls and urgent emails from clients I have to field. Spending half the day on the phone. Dean: When the phone rings … I answer it.

2010 40

2010 Interviewing AT&T Phones 40

Men With Pens

NOVEMBER 26, 2009

Michael Connelly could rewrite the Santa Monica phone book and it’d be a bestseller. Get RSS right here Get email updates here Recent Posts What to Do When You Feel Like You Can’t Catch Up How to Take the Next Step in Your Freelance Career What To Do When Clients Haggle Which Type of Entrepreneur Are You? Reply Go ahead.

Goals 40

Goals 2009 AT&T Learning 40

Men With Pens

APRIL 27, 2010

His emails are usually brief, casual, and mention something like, “Have a nice weekend,” or “Hope everything’s good with you.” So it was weird to get an email that was so stilted and formal that it sounded like it was written by the Queen of England’s chamberlain to someone she was too polite to outright call a waste of space.

2010 40

2010 Email AT&T Phones 40

Men With Pens

JANUARY 10, 2010

It didn’t work at all as described and I emailed him to ask “did you actually use this or are you just selling it for the affiliate income?&# We respect your email privacy Well never rent, sell, or otherwise share information we collect, because thatd be a violation of everything we believe in. "I dave´s last blog.

2010 40

2010 AT&T Social Media Twitter 40

Men With Pens

APRIL 22, 2010

People can hear confidence over the phone, through the Internet and even by watching you sit on the bus with a newspaper. That’s why you’re supposed to wear a tie and stand up even when you’re doing a phone interview. But if you are going to fake it until you make it, you may want to invest in some theater skills.

Confidence 40

Confidence 2010 AT&T Skills 40

Men With Pens

NOVEMBER 24, 2009

DO NOT look at a single work email after that. Your quick email check becomes a written response, some analysis, and finally that little voice says, “What the heck. It’s really easy to get sucked in to one more email and lose an entire evening. Stick To Your Business Hours. I might as well just do it.&#

2009 40

2009 AT&T Keyboards Email 40

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Or maybe he knows someone who would…&# and then I’d email you and ask about options and you’d say, “Hey, I know someone&# and I’d be all happy and go over there and then three people are thrilled and I have a new roof and… YEAH!

2009 40

2009 AT&T Gifts Training 40

Men With Pens

APRIL 11, 2010

Do You Have a Phone? Do You Have a Phone? Get RSS right here Get email updates here Recent Posts What to Do When You Feel Like You Can’t Catch Up How to Take the Next Step in Your Freelance Career What To Do When Clients Haggle Which Type of Entrepreneur Are You? The more money it costs the more stable you look.

2010 40

2010 AT&T Expenses Social Media 40

Men With Pens

FEBRUARY 25, 2010

Did James REALLY pass Critical Thinking with a 98% and I’d like the phone number of his teacher to double-check that?&# We respect your email privacy Well never rent, sell, or otherwise share information we collect, because thatd be a violation of everything we believe in. "I Come on, John. I thought you were better than that.

2010 40

2010 AT&T Project Management Calendars 40

Men With Pens

MAY 19, 2010

Turn off the phone while working and don’t answer every call. Let the answering machine pick up the phone and focus on getting that work out of the way. Cut out anything that isn’t critical to your business survival for two full weeks – blog commenting, RSS reading, social media, IM chats and emailing friends.

2010 40

2010 AT&T Email Customer Service 40

Stephanie LH Calahan

MAY 20, 2011

Here's a tip: you talk to, email several people a day. Thanks to Rachel Minihan of Purple Phone PR & Marketing. 1) Send an email response. 2) Turn your email into a blog post - at least 250 words, spell-checked and edited. (3) The list itself could be one. Any other item could become another article.

Social Media 100

Social Media PowerPoint Facebook Gifts 100

Brilliantly Better

JULY 17, 2010

I think that was also the day when I started to use my app as an excuse for not going out or as a standard answer at the phone. I also added a Help and FAQ section. Felt somehow special and fancy, mainly because of the name of the new framework: Quartz Core. No more arguing or negotiating, I just started to code it. Loads of bugs.

2010 40

2010 AT&T Learning Promotion 40

Men With Pens

MAY 9, 2010

Sometimes we’d forget to ask a question and have to send a new email to confirm a detail – that wastes time. Do you simply direct them to the link on your site or do you email the questionnaire to them? We had a pretty good idea of what we needed to know in order to do our job well. Except the times when we didn’t.

2010 40

2010 AT&T Interviewing Email 40

Men With Pens

MARCH 23, 2010

What burnout can teach you about creativity (or what I did on my late winter vacation) Reply Giulietta Nardone ( @giuliettaspeaks ) March 24, 2010 at 9:37 am Hey Taylor, I too find that talking to folks on the phone or in person brings out the real person. When they see something interesting, I say, “tell me more.&# I blame high school.

2010 40

2010 AT&T Interviewing Social Media 40

Men With Pens

DECEMBER 1, 2009

I received a personal email from Simon the next day, in which he said he would put the CD in the mail that day, and he also said that he was happy to hear from me because it gave him fond memories of a visit he’d taken to Canada. in person, on the phone, tape recorder, emailed questions…) 2. Keep up the great work.

2009 40

2009 AT&T Interviewing Copyright 40