Remove Email Remove FAQ Remove Phones Remove Policies
article thumbnail

What Makes Good Customer Service?

Success

The associate is taught one set of company policies while management abides by another. Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Upon arrival, the manager immediately accepts the exchange.

article thumbnail

Reasons why work slowdowns can be good

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. Better to use your phone and get outside, away from the office.

2008 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Building on your skills

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Building on your skills Tuesday, December 22, 2009 at 8:46 am // By: ktcosmos // Category: Virtual Assistant Resources It’s the time of year when we all do some self assessment and then look ahead to changes we want to make in the coming year.Â

Skills 100
article thumbnail

How to deal with angry online customers

Service Untitled

Here are a few suggestions: Always start out with a FAQ. The more answers you can provide on your website, the easier it will be for customers to understand your policies, but remember that competition is keen for online businesses, and you will want to compare your policies with your competition. Don’t make excuses.

article thumbnail

Blog Action Day 2008

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Blog Action Day 2008 Wednesday, October 15, 2008 at 1:00 am // By: ktcosmos // Category: Blogging As a participant in Blog Action Day 2008, I asked everyone I know for information on programs (actual or planned) which combat poverty. Get Loosely Speaking Products.

2008 100
article thumbnail

The Hypocrisy of Kleenex Hand Towels

The Marq

I’m making an exception to my “no rant&# policy today because of a product advertisement I saw recently for Kleenex Hand Towels while watching TV. Instead, I read the following on their FAQ. If you're still interested in receiving a free copy of Delivering Happiness by Tony Hsieh, please email me your mailing address.

article thumbnail

Arizona Virtual Assistants Retreat

Loosely Speaking

Location: Candy and Doreen will be joining us from remote locations and the session will be accessible by either long distance phone and/or computer, headset and wifi connection. Participants will either use a conference call or other online meeting room to attend, so computer and/or phone access will be necessary.

2009 100