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FAQ Pages: Does a Business Site Really Need to Include FAQ Pages?

Small Business CEO

A page that a lot of business opt not to include is the frequently asked questions page, or the FAQ page. FAQ pages can be a very powerful tool for a business, and this tool helps in a variety of ways: Tells visitors more about your business. Lowers customer service calls and emails. But does this really matter all that much?

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5 Email Templates You Need to Use

Jen Lawrence

No one – I mean, no one – likes writing out the same information in emails over and over again. And then you spend about ten minutes looking for that specific email rather than just trying to recreate it. Save time and frustration by creating email templates to help with your everyday communications.

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[FAQ] I Think This Covers It All

Office Organization Success

Yes, you will get email templates that you can model your own product launch email campaigns on. But if I’ve left anything out and you do still have questions, send me an email and I’ll be happy to answer them for you. Phew … I think that covers it! Otherwise, I’ll see you on the training tomorrow!

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What Is a Good NPS Score?

Success

You may even use the survey as an opportunity for further direct engagement such as with follow-up direct calls, emails or product offerings. As a thank you, you email her a coupon for $20 shoes on sale for $15. Be sure to include a FAQ page based on the questions your clients ask most. Follow up with a personal call or email.

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How To Create Personal Connections When You’re A Digital Business

Tips From T. Marie

Most of us communicate via email, or even text, more than we use the telephone these days. Adding a sentence or two that is more conversational goes a long way in making the recipient of your email make a personal connection with you. For example, I opened a recent email to a client with – “I can’t believe it’s September already.

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What Makes Good Customer Service?

Success

Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Options for self-service provide an important ingredient to the customer service recipe. And digital technologies offer an array of choices to implement.

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Mailbox: The Band-Aid for Email

Productivityist

Productivityist.com by Mike Vardy Start Here Archives Store Contact Mailbox: The Band-Aid for Email Posted on 02/08/2013 // 1 Comment I managed to score early access to the new Orchestra-created mail app for iOS, Mailbox. But I’m not convinced it’s the way people should go with email.

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