Small Business CEO

JULY 1, 2011

Here are three low-cost, high impact tips you can use to help improve your site’s customer service capabilities while generating more conversions at the same time. Create an FAQ Page. Make Contact Easy and Consistent.

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Customer Service Time Zones AT&T Expenses 40

Men With Pens

JULY 14, 2010

You have many options: landline, cellular phone, texting, fax line (yeah, many people still fax), email, website contact form, Twitter direct message, LinkedIn message, Skype, and lots more. Yes, you have to manage your time and you can’t email all day, but don’t get so efficient that you become unreachable and aloof.

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2010 AT&T Fax Social Media 40

Men With Pens

NOVEMBER 24, 2009

DO NOT look at a single work email after that. Your quick email check becomes a written response, some analysis, and finally that little voice says, “What the heck. My best time for jobs prospects peak at 11pm to 1am in our time-zone and I just can’t stop working I only have about 5 hours of daily, normal sleep!

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2009 AT&T Keyboards Email 40

Brilliantly Better

JULY 17, 2010

I think that was also the day when I started to use my app as an excuse for not going out or as a standard answer at the phone. I can get pathological, I warned you… Frustration Level (0 – 100): 5 – That Quartz Core thing proved to be a little bit too time consuming, but in the end everything went well. Complicated.

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2010 AT&T Learning Promotion 40

Men With Pens

MARCH 23, 2010

What burnout can teach you about creativity (or what I did on my late winter vacation) Reply Giulietta Nardone ( @giuliettaspeaks ) March 24, 2010 at 9:37 am Hey Taylor, I too find that talking to folks on the phone or in person brings out the real person. When they see something interesting, I say, “tell me more.&# I blame high school.

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2010 AT&T Interviewing Social Media 40