LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 77

Restaurants Customer Service Budget Networking 77

Success

JULY 20, 2023

As the legend of Wall Drug’s beginning goes, the first customers had already stopped into the store before Ted returned from putting up those signs. Instead, recession planning should be done at the onset of your business—or you should catch up ASAP—so you can draw on a plan B and a group of key professionals when disaster strikes.

Restaurants 167

Restaurants Mentoring Finance 2002 167

LEADERASSISTANT.COM

DECEMBER 3, 2023

In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff. Cathy Rong is Chief of Staff for the multi-hyphenate Questlove where she manages the artist’s day-to-day professional and personal life.

Networking 78

Networking Restaurants Customer Service Budget 78

Service Untitled

DECEMBER 5, 2011

American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal.

Customer Service 40

Customer Service Restaurants Facebook Training 40

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

In this episode, Concetta talks about diving head-first into ambiguity, overcoming the anxiety of working for a well-known brand, being a recovering workaholic, and showing up as your authentic self. Green is a proud native of Boston, MA and has been a trusted advisor to executives in various industries for well over 10 years.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. With over 1200 restaurants and $1.5 photo credit: Carl Black.

Customer Service 40

Customer Service Restaurants Training Purchasing 40

Make or Break Moments

JUNE 14, 2010

I hosted the local meet up in my community and eight people signed up. Tags: Linchpin Meet-ups , Linchpins , Polar Unlimited , Rise Partnerships , Seth Godin Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Talk about a make or break moment.

UPS 100

UPS Customer Service 2009 2008 100

Service Untitled

FEBRUARY 9, 2011

A new customer rating service is now available on your iPhone as Tello officially arrived at the App Store. A thumbs up or thumbs down icon appears, and if you want to spend a bit more time about your good or bad experience, you can enter a brief comment. So what’s the future of all of these new services rating services?

Customer Service 40

Customer Service Social Media Restaurants AT&T 40

Service Untitled

JULY 9, 2012

British Airways has initiated a new customer service program called “Know Me.” ” The search system to be employed will also be able to pull up information about a customer’s previous travel arrangements, prior complaints, meal requests, and Executive Club status. Customer service for Web users?

Customer Service 40

Customer Service Restaurants Google Travel 40

Allwork

APRIL 8, 2024

Myth 3: The upfront costs of setting up a co-working space are too high. What you’ll learn Discover the key strategies for blending commercial and service office ownership to maximize your co-working space potential. Myth 1: Co-working spaces don’t yield higher rents than traditional long-term leases.

AT&T 244

AT&T Home Office Restaurants FedEx 244

Service Untitled

FEBRUARY 17, 2011

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?

Customer Service 40

Customer Service Medical Phones Restaurants 40

LEADERASSISTANT.COM

DECEMBER 24, 2023

Growing up as the daughter of an immigrant parent, goal-setting has always been a way of life for Maria. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Goals 74

Goals 2004 Restaurants Equipment 74

LEADERASSISTANT.COM

JUNE 4, 2023

In this episode, Chynna tells us how she wound up working in the White House with the Obama Administration. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 92

Restaurants Travel Customer Service Stress 92

LEADERASSISTANT.COM

AUGUST 20, 2023

. – Audre Lorde CONNECT WITH VICTORIA Victoria on LinkedIn victorialeech.com joindonna.io (A training program designed to help entry-to-mid-level Executive Assistants at mid-sized companies up-level their skills and advance their careers.)

Stress 73

Stress Restaurants Customer Service Budget 73

LEADERASSISTANT.COM

MAY 14, 2023

Annie Croner is the founder and CEO of Whole Assistant, an online platform & community, formed to provide a positive place where assistants can go to transform their lives and level up their careers. As a heads up, this episode is a bit out of the ordinary.

Confidence 80

Confidence Interviewing 2019 Restaurants 80

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? I didn’t wear it for a while because it was way beyond my budget at the time, and so I waited for a special occasion to dress up and show it off.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

Success

NOVEMBER 24, 2022

According to Duarte, the classic three-part story structure is: Set up the hero—a likable, but flawed, individual—and the challenge they must face. Upon being told the restaurant didn’t offer such a meal, she explained that her husband was in stage four cancer and had lost his appetite—except that he now craved a meatball sandwich.

2003 276

2003 Staples 2007 2013 276

Service Untitled

OCTOBER 17, 2011

We go out for a Saturday night dinner with our neighbors, our relatives or our co-workers and the conversation most likely centers around that last unhappy experience at the airport, the restaurant, or the mall. Still imagine all the damage this entire bad customer service experience has had on the business.

Customer Service 40

Customer Service Purchasing Cubicle Social Media 40

Office Dynamics

OCTOBER 9, 2018

Taxi: Your choice should depend on the city you are traveling to, the distance you will be going from the airport to the hotel, and any other local traveling you will be doing—such as going from a hotel to a restaurant; plus the time of your arrival (are you arriving after dark and traveling alone?). Does that schedule fit with your arrival?

Travel 205

Travel Administrative Professionals Restaurants Assertiveness 205

LEADERASSISTANT.COM

AUGUST 6, 2023

In her most recent corporate role working as Chief of Staff leader to the President of a Fortune 40 company — a multibillion-dollar business with 5,000+ employees — Maggie built the president’s Chief of Staff model from the ground up.

AT&T 75

AT&T Restaurants Customer Service Budget 75

LEADERASSISTANT.COM

MAY 28, 2023

She grew up in England but was always passionate about Europe and learning foreign languages. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2016 85

2016 Restaurants Customer Service Budget 85

Success

MAY 8, 2023

The scooter brand is collaborating with Kimpton Hotels & Restaurants to create a more kid-friendly experience for travelers. ” The Family Journey also helps travelers connect with local communities, engaging in service and learning opportunities. The Colugo Compact stroller folds up easily into an overhead bin.

Travel 160

Travel 2021 Collaborate International 160

Success

DECEMBER 21, 2022

Is there one thing that will make the difference between actually achieving your goals and chalking them up to yet another year’s unfulfilled resolutions? Sign up for a birthday/anniversary reminder service. I want to set up a schedule that is devoted only to my family. Get a leg up. Schedule family time.

Mentoring 345

Mentoring Goals Clothes Expenses 345

Customers Rock!

MARCH 22, 2010

And there is one movie scene on customer service that stands out for all time when it comes to winning customer recommendations. It takes place in a restaurant, and Harry, played by Billy Crystal, boasts about his prowess as a lover. But that’s only the set up. And it’s a great statement on customer service.

Customer Service 100

Customer Service Restaurants UPS 100

Allwork

NOVEMBER 6, 2023

Nintel are saying there’s all the office predictions of saying that this chunk where we talk about the traditional sector that makes up sort of 90% of the market with a traditional office lease is slowly declining and that the Flex office sector is going to increase from that 10% to 30%. So we’re really seeing a transition there.

AT&T 244

AT&T Environment Travel Restaurants 244

The Small Business Blog

NOVEMBER 30, 2009

Small Business World News Round-up – 2009/12/01 by Stefan Töpfer on Dec 01, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Digg Furl Netscape Yahoo!

2009 100

2009 UPS 2008 2007 100

Make or Break Moments

JANUARY 16, 2010

I wanted to go to watch them last night but something came up. Tags: customers shoes , making it easy to do business , Marcelitas , reading glasses , The Reunion Band Dan Griffin said, Hey DCB. I have to be honest, I don’t go for the food. I only go when The Reunion Band is playing. Did not know you were a Reunion Band fan.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

OCTOBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Only one in five people valued good service over the quality of food.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Practically Perfect PA

JUNE 29, 2014

I made my way up to the reception area, via some lovely shops, and was welcomed by two smiley members of staff, both of which were excellent. The customer service throughout my stay at the Staybridge was fantastic. Westfield is also dangerously on the doorstep with loads of shops, restaurants and cafes.

Restaurants 100

Restaurants Customer Service Travel International 100

Practically Perfect PA

DECEMBER 7, 2014

With only eight properties in the whole of Europe you could consider it a bizarre choice to set up a super hotel complex 10 miles from the nearest railway station in a tiny Scottish town with less than 20,000 inhabitants. There are over 200 bedrooms, a fantastic spa and a few restaurants, making this without doubt a complex in more than name.

2014 100

2014 Restaurants Customer Service Travel 100

Make or Break Moments

MAY 4, 2010

Starting with the generous sponsors: Avitae, Nickles Bakery , Stancato’s Italian Restaurant and the Cuyahoga Valley Career Center. Well, this past weekend at Podcamp Cleveland EVERYONE was giving away stuff for free. They donated space, food and beverages for the few hundred who came to present and participate.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Success

DECEMBER 14, 2022

In a time when the 24-hour news cycle bombards us with stories of tragedy, heartbreak and deceit, it can be difficult to keep our heads up and remain optimistic about the world we live in. The Jewish and Christian communities of Victoria quickly stepped up. More than $1 million was raised from people of all beliefs—including atheists.

2017 276

2017 Gifts 2012 2001 276

Make or Break Moments

MAY 20, 2010

I’d come early to watch the warm ups and stay for the game. I had been inspired by Bench’s baseball career and read his book Catch You Later which also offered up some pretty encouraging thoughts that helped me through that rough patch. He’s got to ride that nag till it drops.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Eat Your Career

NOVEMBER 17, 2011

The other night, my parents and I hit a local restaurant for happy hour. In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. But it set off alarm bells for me.

Customer Service 100

Customer Service Expenses Restaurants Google 100

Service Untitled

NOVEMBER 8, 2013

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? Please do not hang up.

Customer Service 40

Customer Service Credit Card 2005 Social Media 40

Service Untitled

DECEMBER 17, 2013

To add to the best product or service we can supply, can we then deliver more? How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Can personal customer service survive in a digital world?

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

Service Untitled

FEBRUARY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates. Do toll-free numbers help customer service?

2010 40

2010 Customer Service Restaurants Etiquette 40