article thumbnail

7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister.

article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

article thumbnail

45 Professional Development Books to Level Up Your Career and Your Life

Success

In a world with countless ways to level up your professional development, books are one of the most underestimated tools. Success Habits: Proven Principles for Greater Wealth, Health, and Happiness By Napoleon Hill Though Napoleon Hill died more than five decades ago, there is still much one can learn from his teachings.

UPS 277
article thumbnail

How to Make Money With AI in 2024: A Beginner’s Guide to Saving Time and Effort

Success

That’s when I realized I should be leveraging the power and efficiency of artificial intelligence , and I began to learn how to make money with AI. My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. The results?

2024 299
article thumbnail

5 Ways to Include Soft Skills on Your Resume

Success

Some companies may even hire a candidate with exceptional people skills but little technical knowledge, figuring that learning technical aspects is easier than learning how to work effectively in a group. Soft skills are personality traits or behaviors that can be hard to define. Why is it important to list soft skills on your resume?

Resume 298
article thumbnail

Face to Face in a Virtual World: Greening Up Even Traditional Customer Service Experience

Eco-Office Gals

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.